Airtel stores provide customers with a convenient way to access mobile, broadband, DTH, and digital services. From new SIM activations and SIM replacements to bill payments, plan upgrades, and account support, Airtel stores offer personalised assistance for a wide range of telecom needs. Customers can visit their nearest Airtel store for expert guidance, service requests, and product-related support.

Why Visit an Airtel Store?

  • Visiting an Airtel store can be incredibly useful for addressing various concerns related to your mobile services. Whether you are experiencing network issues, need to upgrade or replace your SIM card, or have billing-related queries, an Airtel store provides expert assistance. Additionally, if you need help with setting up a new phone or activating services like Airtel prepaid recharge, store staff can guide you through the process. Visiting a store ensures you receive a personalised service and can solve your issues quickly, without the hassle of dealing with online troubleshooting. Airtel stores also provide a range of value-added services, such as buying new mobile plans, upgrading to 4G or 5G services, and even purchasing new devices.

    Airtel customers can conveniently manage their mobile services online, including prepaid mobile recharge and mobile postpaid bill payment. Through Bajaj Pay, the Bharat Connect-enabled payments platform on Bajaj Finance, users can complete transactions quickly using multiple payment options. The platform provides a secure and convenient payment experience, helping customers recharge their Airtel mobile numbers or pay postpaid bills from anywhere with ease.

    Find your nearest Airtel store: Step-by-step

    To find your nearest Airtel store, follow these simple steps:

    1. Open your browser or the Airtel app.

    2. Visit the ‘STORE LOCATOR’ section or tap on ‘FIND A STORE’.

    3. Enter your location, either manually or using your device's GPS feature.

    4. You will be presented with a list of Airtel stores nearby, complete with contact details and working hours.

    This convenient tool helps you quickly locate a store to visit, ensuring a hassle-free experience when you need assistance.

    Services offered at Airtel stores

    Airtel stores offer a wide range of services to help you with your mobile needs. These include:

    • SIM card activation and replacement: Whether you have lost your SIM or need to upgrade to a 4G/5G SIM, Airtel stores handle all such requests.
    • Prepaid and postpaid plans: You can explore various data, voice, and combo plans tailored to your needs.
    • Device purchases and repairs: Get the latest mobile devices or get your current one repaired.
    • Technical support: Receive expert help for network issues, service activities, or troubleshooting.

    Steps to make your prepaid recharge online on the Bajaj Finance website

    Making a prepaid recharge payment through the Bajaj Finance website is simple. Here are the steps:

    1. Visit the Bajaj Finance website

    2. Navigate to the ‘BILLS AND RECHARGES’ section and select the ‘MOBILE RECHARGE’ option

    3. A pop-up will request for sign-in, enter your mobile number, and click on ‘GET OTP’ to log in

    4. Select your service provider from the list of mobile service providers

    5. Enter your ‘MOBILE NUMBER’ and click on ‘FETCH YOUR BILL’

    6. Verify the bill amount and click on ‘PAY NOW’

    7. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

    Post the transaction, you will be receiving a confirmation to intimate about successful payment.

    Explore other top Airtel plan details

    Airtel 5G plansAirtel data plansAirtel 100 plan
    Airtel 149 planAirtel 181 plansAirtel 219 plan
    Airtel 579 planAirtel 799 planAirtel 1,199 plan

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For Customer Support, call IVR: 7757000000

Bajaj Finance App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finance App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finance App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
  • Explore and apply for co-branded credit cards online.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.
Download the Bajaj Finance App today and experience the convenience of managing your finances on one app.

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UPI, Wallet, Loans, Investments, Cards, Shopping and more

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Frequently asked questions

Can I replace my SIM card at an Airtel store?
Yes, you can replace your SIM card at any Airtel store. Whether your SIM is damaged, lost, or you need to upgrade to a newer version (like 4G or 5G), Airtel stores provide SIM replacement services. You will need to present a valid ID for identity verification, and the store staff will assist in transferring your number and activating the new SIM.

Are all Airtel services available at every store?
While most Airtel stores offer a wide range of services, not all services may be available at every location. Major services such as SIM replacement, bill payments, recharges, and prepaid/postpaid plan activations are available at almost every store. However, services like device repairs or advanced technical support might only be available at selected flagship or larger Airtel stores. It is always a good idea to check with the store beforehand or use the Airtel app to ensure the service that you need is available at the location.

What documents do I need to carry to replace my Airtel SIM?
To replace your Airtel SIM, you will need to carry a government-issued ID (such as an Aadhar card, passport, or driver’s licence) for identity verification. The process is quick, and the store staff will assist with transferring your number to the new SIM.

Can I recharge my Airtel number online without visiting a store?

Yes, you can recharge your Airtel prepaid number online without visiting an Airtel store. Customers can use Bajaj Pay, the Bharat Connect-enabled payments platform on Bajaj Finance, to recharge their Airtel mobile numbers conveniently from anywhere. Simply enter your mobile number, select a recharge plan, choose a payment method, and complete the transaction in a few simple steps.

What are the Airtel customer care options if I can't visit a store?

If you cannot visit an Airtel store, you can access support through Airtel's customer care helpline (121 or 198), Airtel Thanks app, official website, live chat services, and email support. These channels can assist with recharge issues, bill payments, SIM-related requests, service activation, technical concerns, and account-related queries without requiring a physical store visit.

Can I port my number at an Airtel Store?

Yes, you can port your number to Airtel at any Airtel Store. Visit the store with your original ID proof and generate a Unique Porting Code (UPC) by sending an SMS, "PORT " to 1900. Fill out the Customer Application Form (CAF), submit documents, and get a new SIM. The porting process usually takes 3-7 days.

Is Aadhaar verification mandatory at Airtel Stores?

Aadhaar verification is not mandatory at Airtel Stores, but it is a convenient option for faster identity verification. You can also use other government-approved ID proofs like a passport, voter ID, or driving license. Aadhaar is mainly required for biometric verification during new SIM activation or mobile number portability.

What is the process for filing a complaint at an Airtel Store?

To file a complaint at an Airtel Store, visit the nearest outlet and explain your issue to the representative. Provide necessary details like your mobile number, account information, or transaction ID. The executive will log your complaint and provide a reference number. You can track the complaint status via Airtel’s customer service helpline or app.

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