Learn more about Airtel FASTag customer care. This article provides a simple guide to Airtel FASTag contact numbers, email support, and operating hours.

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Airtel FASTag Customer Care

Airtel FASTag is a convenient and efficient way to pay tolls electronically at various checkpoints across India. Whether you are a frequent traveller or an occasional road user, having a FASTag ensures seamless passage through toll plazas without the need for cash transactions.

In this article, we will delve into the essential details about Airtel FASTag customer care, including contact numbers, email support, and operational hours.

Now, recharging the Airtel FASTag is easier than ever with the Bajaj Finserv BBPS Platform. The Bajaj Finserv BBPS Platform simplifies the Airtel FASTag recharge process and offers several advantages. Some prominent advantages are:

  • Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
  • Instant receipts: With BBPS, you receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
  • Multiple payment options: The BBPS platform offers a choice of payment options including net banking, credit/debit cards, and UPI.

Airtel FASTag customer care numbers

If you have any queries, concerns, or need assistance related to your Airtel FASTag, you can reach out to the customer care team.

Here are the contact numbers:

Airtel FASTag Customer Care: Dial 8800688006 or 400 from any network. Experienced agents are available 24/7 to assist you with balance checks, transaction details, recharges, and more.

Airtel FASTag email Support

In addition to phone support, Airtel provides email support for FASTag-related inquiries.

If you prefer written communication, you can drop an email to: wecare@airtelbank.com

Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.

  • Operating hours of Airtel FASTag customer care

    Airtel understands that issues can arise at any time, especially during travel.

    That is why their customer care services are available 24 hours a day, 7 days a week.

    Whether it is early morning or late at night, you can call the toll-free number or send an email for assistance.

    Information on availability during holidays or special occasions

    Airtel FASTag customer care remains operational even during holidays and special occasions.

    Whether it is a festival, national holiday, or any other significant event, you can rely on their support.

    So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that Airtel’s customer care team is there to assist you.

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Disclaimer

While care is taken to update the information, products, and services included in or available on our website and related platforms/ websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/ service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/ service document and applicable terms and conditions. In case any inconsistencies are observed, please click on reach us.

*Terms and conditions apply

Frequently asked questions

How do I raise a complaint on Airtel FASTag?

If you encounter any issues with your Airtel FASTag, you can raise a complaint by calling the Airtel FASTag Customer Care at 1800 419 6606. They will assist you in resolving the problem. Additionally, you can report incorrect deductions to the customer care helpline, and they will investigate and rectify any errors.

How do I claim a refund from Airtel FASTag?

If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.

What are the charges associated with Airtel FASTag?

Airtel Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the Airtel Payments Bank website.

What should I do if my Airtel FASTag is lost or stolen?

If your Airtel FASTag is lost or damaged, call the Customer Care at 1800 419 6606 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.

What do I do if my Airtel FASTag is not working at toll plazas?

If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.

Are there any penalties for violating FASTag rules or misuse?

Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.

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