Get quick help with your SBI FASTag issues. Contact SBI FASTag customer support for assistance with activation, recharging, toll disputes, and more.
SBI FASTag Customer Care
The State Bank of India (SBI) FASTag presents a seamless and efficient solution for toll payments across Indian highways, revolutionising the travel experience for millions.
With the advent of electronic toll collection, SBI FASTag simplifies the journey by eliminating the need for cash transactions and reducing wait times at toll plazas. Utilising radio-frequency identification (RFID) technology, SBI FASTag enables automatic deduction of toll charges as vehicles pass through toll booths, ensuring a smoother and more convenient commute.
As one of India's leading banks, SBI FASTag customer care ensures reliability and security in its FASTag services, providing customers with a hassle-free way to navigate the nation's extensive network of highways. Whether for daily commuters, long-distance travellers, or commercial fleets, SBI FASTag complaint can be resolved through their customer care which offers a reliable and efficient means of toll payment, enhancing the overall travel experience while contributing to the country's digital infrastructure development.
Now, recharging the SBI FASTag is easier than ever with the Bajaj Pay BBPS platform. The Bajaj Finance BBPS Platform simplifies the SBI FASTag recharge process.
SBI FASTag customer care number (24x7 toll-free)
If you have any queries, concerns, or require assistance related to your SBI FASTag, you can contact the customer care team using the details below:
Customer Care Number: 1800 11 0018
The helpline is toll-free and available 24x7 to assist with issues such as recharge, complaints, or toll deductions. You can reach out anytime, and the support team will help resolve your queries promptly.
SBI FASTag customer care email ID
SBI FASTag users can also opt for email support for any assistance related to their tag. If you prefer written communication, you can send your queries, including any SBI FASTag complaint, recharge issues, refund requests, or tag-related concerns, to helpdesk.fastag@sbi.co.in.
While reaching out, make sure to mention essential details such as your vehicle number and FASTag ID to help the support team resolve your issue more efficiently. The SBI FASTag customer care team typically responds promptly to ensure a smooth user experience.
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Operating hours of SBI FASTag customer care
SBI FASTag understands that issues can arise at any time, especially during travel.
That is why their customer care services are available 24 hours a day, 7 days a week.
Whether it is early morning or late at night, you can call the toll-free number or send an email for assistance.
Benefits of SBI FASTag online using Bajaj Finance
Some prominent advantages are:
- Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
- Instant receipts: With BBPS, you receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
- Multiple payment options: The BBPS platform offers a choice of payment options including net banking, credit/debit cards, and UPI.
Information on availability during holidays or special occasions
The SBI FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
SBI FASTag customer care operating hours
SBI FASTag customer care is available 24x7, all days. You can call the toll-free number or send an email for assistance at any time, whether it is early morning or late at night.
Availability during holidays
SBI FASTag customer care remains operational during festivals, national holidays, and special occasions.
Benefits of recharging SBI FASTag online using Bajaj Finance
Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
Instant receipts: You receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
Multiple payment options: Choose from net banking, credit/debit cards, and UPI for convenient transactions via Bajaj Pay FASTag.
How to raise an SBI FASTag complaint
You can raise an SBI FASTag complaint by calling 1800 11 0018, emailing helpdesk.fastag@sbi.co.in, or logging a ticket on the SBI FASTag/NETC grievance portal.
Call SBI FASTag customer care at 1800 11 0018 (or NHAI helpline 1033) and share your vehicle number and FASTag ID for quick assistance.
Email helpdesk.fastag@sbi.co.in with complete details, including tag ID, vehicle number, transaction date, and issue description.
Log a complaint on the SBI FASTag or NPCI NETC grievance portal to formally register the dispute.
Note the complaint reference number to track the status and follow up if needed.
Escalate to the SBI FASTag nodal officer if the issue is not resolved within the defined SLA.
For cases like incorrect toll charges, you can also check this FASTag wrong deduction complaint guide.
Refunds for valid disputes are typically processed within 5–7 working days, as per NETC guidelines.
How to check SBI FASTag complaint status? Use your complaint reference number on the portal or follow up via customer care/email.
Check other banks FASTag customer care
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Frequently Asked Questions
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
The charges include:
- Tag issuance fee: This is a one-time fee for obtaining the FASTag.
- Security deposit: Refundable deposit (varies based on vehicle type).
- Recharge amount: Maintain sufficient balance for toll payments.
- Immediate action: Report the loss to customer care.
- Block FASTag: Request to block your FASTag to prevent misuse.
- Reissue: Apply for a new FASTag.
- Check balance: Ensure sufficient balance in your FASTag account.
- Inspect FASTag: Verify if it is properly affixed and functional.
- Contact customer care: Reach out to 1800110018 for assistance.
If your SBI FASTag is damaged, you can replace it by following these steps:
Contact customer care: Call the SBI FASTag customer care number at 1800-110-0183.
Visit POS agent: Locate the nearest Point of Sale (POS) agent through the SBI FASTag website4.
Submit documents: Provide your vehicle registration certificate (RC) and the damaged FASTag.
Pay replacement fee: Pay the replacement fee, which is typically around Rs. 200.
Receive new FASTag: Your new FASTag will be activated within 24 hours, and your existing balance will be transferred to the new tag.
Your SBI FASTag might be blacklisted for several reasons:
Insufficient balance: If your FASTag account does not maintain the required minimum balance, it can be blacklisted6.
Violations or offences: Law enforcement agencies can blacklist your FASTag if there are any violations or offences registered against your vehicle.
Incorrect usage: Using a private vehicle FASTag on a commercial vehicle or vice versa can lead to blacklisting.
The SBI FASTag customer care number is 1800-11-0018. This toll-free number is available 24/7 for any assistance or inquiries related to your SBI FASTag.
The SBI FASTag customer care email ID is fastag@sbi.co.in. You can use this email for detailed queries or support requests.
The exact method to track your SBI FASTag complaint status is to use the complaint reference number you received after raising the ticket, then check updates through the SBI FASTag portal, customer care, or email follow-up. SBI says customers can lodge complaints on the FASTag customer complaint portal, and the helpdesk asks you to keep your registered mobile number, vehicle number, or FASTag ID ready for processing.
Keep your complaint reference number handy.
Check the SBI FASTag customer portal for the latest status update.
Call 1800 11 0018 for status follow-up with customer care.
Email helpdesk.fastag@sbi.co.in with your complaint details and reference number.
For toll-plaza related issues, you can also use 1033 for updates or escalation.
SBI FASTag complaint timelines vary by issue type, but incorrect deduction disputes are typically handled through a chargeback process that can take 20–30 working days from the date the complaint is registered. For failed wallet credits or other reimbursement cases, SBI states that the amount is credited back within 15 days in the relevant cases.
If the issue is still unresolved after the SLA, escalate it through the SBI FASTag helpdesk or nodal escalation path and keep your ticket number ready. For toll-plaza disputes, SBI also points users to 1033 and the project director/nodal escalation route.
The official process is to update the mobile number through the SBI FASTag portal or SBI account/profile route, with verification through OTP and linked customer details. SBI’s FASTag page says customers can log in using the registered mobile number and that updates and related services are managed through the FASTag portal, while the bank generally requires KYC/KYV-linked details for account changes.
Use the SBI FASTag portal or SBI account profile option to start the update.
Verify ownership through OTP sent to the old and/or new number, as applicable.
Keep your FASTag ID, vehicle number, and registered mobile number ready.
Complete any KYC/KYV checks if prompted by the bank.
Expect the update to reflect after verification, with timing depending on successful OTP/KYC approval.
