Get quick help with your SBI FASTag issues. Contact SBI FASTag customer support for assistance with activation, recharging, toll disputes, and more.
In summary
SBI FASTag enables cashless toll payments across FASTag-enabled toll plazas in India, helping motorists travel faster without stopping for manual toll collection.
- The primary SBI FASTag customer care helpline is 1800 11 0018, available 24x7 for assistance with recharge issues, incorrect toll deductions, KYC updates, FASTag blacklisting, activation, replacement requests, and other service-related queries.
- Customers can also reach SBI FASTag support through helpdesk.fastag@sbi.co.in or raise complaints online through the grievance portal for faster issue resolution and status tracking.
- SBI FASTag users can update KYC details, submit wrong deduction complaints, escalate unresolved grievances, and surrender their FASTag through SBI's support channels.
- The best recharge option is SBI FASTag recharge through Bajaj Pay, which offers secure Bharat Connect-enabled transactions, multiple payment modes including UPI, debit cards, credit cards, net banking, and instant payment confirmation.
About SBI FASTag customer care
The State Bank of India (SBI) FASTag is an easy way to pay toll charges while travelling on highways. Once the FASTag sticker is fixed on your vehicle's windshield, the toll amount is automatically deducted when you pass through a FASTag lane. This means you do not need to carry cash or stop for long at toll plazas, helping you enjoy a faster and smoother journey.
If you need help with recharges, toll deductions, KYC updates, or any FASTag-related issue, SBI FASTag customer care is available to assist you. You can also recharge your SBI FASTag anytime through Bajaj Pay, the Bharat Connect-enabled payment platform offered by Bajaj Finance. With multiple payment options and a simple online process, you can keep your FASTag active and travel without interruptions. You can also buy a new Bajaj Pay FASTag if you do not have an existing one.
SBI FASTag customer care: All contact channels at a glance
For quick SBI FASTag customer service assistance, you can contact support through the toll-free helpline, email support, or the online grievance portal.
| Channel | Contact details | Availability |
|---|---|---|
| Customer care helpline | 1800 11 0018 | 24x7 |
| Email support | helpdesk.fastag@sbi.co.in | 24x7 |
| Grievance portal | crh.sbi.bank.in | Online anytime |
Use the contact channel that best matches your issue, whether it is a recharge failure, wrong toll deduction, KYC update, or FASTag replacement request.
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What is the SBI FASTag customer care toll-free number
The SBI FASTag customer care number and SBI FASTag toll free number is 1800 11 0018, which is available 24x7 to assist FASTag users.
You can contact the helpline for recharge failures, incorrect toll deductions, FASTag blacklisting issues, tag replacement requests, KYC or KYV queries, tag activation support, and FASTag not being detected at toll plazas. Customer support executives can also help you track complaints and provide updates on service requests.
For toll plaza-specific issues on NHAI highways, you can also contact the SBI FASTag helpline number alternative, 1033, for assistance. If your FASTag balance is low, you can conveniently recharge it through Bajaj Pay on Bajaj Finance.
How to contact SBI FASTag support by email
You can contact SBI FASTag customer care through email at helpdesk.fastag@sbi.co.in for account, recharge, KYC, and dispute-related queries.
To ensure faster resolution, include the following details in your email:
- Full name
- Registered mobile number
- Vehicle registration number
- FASTag ID or tag serial number
- Transaction date and amount (for disputes)
- Detailed description of the issue
Providing complete information helps the SBI FASTag email support team investigate and resolve your request more efficiently. Response times may vary depending on the complexity of the issue.
When is SBI FASTag customer care available
SBI FASTag customer care is available 24x7 on all days, including weekends and public holidays.
Whether you need help with FASTag recharge, toll deduction disputes, KYC updates, blacklisting issues, or tag replacement requests, support is available throughout the year. You can contact the SBI FASTag helpline number 1800 11 0018 at any time or email the support team for non-urgent queries.
How to raise an SBI FASTag complaint for wrong deduction
You can raise an SBI FASTag complaint for a wrong toll deduction through the helpline number, email support, or the online grievance portal.
- Note the toll plaza name, date, time, and transaction ID from the SMS alert.
- Call the State Bank of India FASTag complaint number 1800 11 0018 within 60 days of the deduction.
- Alternatively, email the transaction details to the SBI FASTag support team.
- Visit crh.sbi.bank.in and submit a complaint through the online portal.
- Track the complaint reference number until resolution.
For SBI FASTag grievance redressal, keep screenshots and transaction records ready while submitting your complaint. Complaint status can be tracked using the reference number provided during registration. Eligible wrong deductions are generally processed according to applicable NETC dispute guidelines.
How to escalate an SBI FASTag complaint
For SBI FASTag grievance redressal, you should escalate the complaint if it remains unresolved after the prescribed service timeline or if you are dissatisfied with the response received.
- Tier 1: Contact SBI FASTag customer care at 1800 11 0018 or email helpdesk.fastag@sbi.co.in.
- Tier 2: Escalate the matter to the SBI FASTag nodal officer through the FASTag portal or your nearest SBI branch.
- Tier 3: If unresolved, lodge a complaint through the NPCI NETC dispute management mechanism.
Consider escalation if a dispute remains unresolved after the standard complaint resolution timeline or if wallet credits and refunds are delayed beyond the expected period. Maintain all reference numbers for quicker follow-up.
How to complete or update KYC for your SBI FASTag
You can complete or update your SBI FASTag KYC details through fastag.sbi.bank.in using your registered mobile number.
KYC verifies the customer's identity, while KYV (Know Your Vehicle) verifies vehicle details through the VAHAN database. Both are important for FASTag activation and uninterrupted usage.
- Visit fastag.sbi.bank.in.
- Log in using your registered mobile number and OTP.
- Navigate to the KYC/KYV update section.
- Verify vehicle details linked with the VAHAN database.
- Complete OTP authentication and submit the update request.
If the portal update fails, contact SBI FASTag customer care at 1800 11 0018 for assistance. KYV remains valid for three years and should be renewed when required to avoid FASTag hotlisting or deactivation.
How to surrender your SBI FASTag and claim the security deposit
You can surrender your SBI FASTag by contacting SBI customer support or visiting an SBI branch and submitting a closure request. The eligible security deposit is refunded after successful account closure and verification.
- Ensure there are no pending deductions or outstanding dues.
- Call 1800 11 0018 or visit your nearest SBI branch.
- Submit the vehicle RC, identity proof, and FASTag details.
- Complete the FASTag closure request process.
- Keep the closure reference number for future tracking.
Security deposit refunds are processed only for eligible and active FASTag accounts that are not blacklisted. If you are reconsidering closure, you can continue using the tag by recharging it online through Bajaj Finance.
Benefits of recharging SBI FASTag online using Bajaj Finance
Some prominent advantages are:
- Enhanced security: The Bharat Connect-enabled platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
- Instant receipts: With Bharat Connect, you receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
- Multiple payment options: The Bharat Connect-enabled platform offers a choice of payment options including net banking, credit/debit cards, and UPI.
How to recharge an SBI FASTag on Bajaj Finance platforms
- Download the Bajaj Finance app or visit the Bajaj Finance website
- Navigate to the 'BILLS AND RECHARGES' section
- Within 'BILLS AND RECHARGES', choose 'FASTag RECHARGE'
- Pick your FASTag issuer and enter your vehicle registration number. Click on 'PROCEED'.
- Select your preferred payment method (credit card, debit card, net banking) and enter the details. Verify the information and click on 'PAY NOW' to complete the recharge.
Check other banks FASTag customer care
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Frequently asked questions
To raise a complaint or address any issues related to your FASTag, follow these steps:
- Customer care number: Call 1800 11 0018 for assistance.
- Email support: Write to helpdesk.fastag@sbi.co.in with details of your concern.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
The charges include:
- Tag issuance fee: This is a one-time fee for obtaining the FASTag.
- Security deposit: Refundable deposit (varies based on vehicle type).
- Recharge amount: Maintain sufficient balance for toll payments.
- Immediate action: Report the loss to customer care.
- Block FASTag: Request to block your FASTag to prevent misuse.
- Reissue: Apply for a new FASTag.
- Check balance: Ensure sufficient balance in your FASTag account.
- Inspect FASTag: Verify if it is properly affixed and functional.
- Contact customer care: Reach out to 1800110018 for assistance.
Yes, penalties may apply for:
- Non-compliance: Not using FASTag at designated lanes.
- Insufficient balance: If your account balance is low.
- Misuse: Using someone else’s FASTag.
For SBI FASTag grievance redressal, you can register an online complaint through the SBI grievance portal at crh.sbi.bank.in, where you can submit issues related to recharge failures, wrong toll deductions, blacklisting, KYC updates, and other FASTag-related concerns.
You can contact SBI FASTag support through either of the following channels:
- Online: Register your complaint at crh.sbi.bank.in.
- Phone: Contact SBI FASTag customer care at 1800 11 0018 for assistance with complaint registration and status tracking.
If you are looking for how to contact SBI FASTag support, the online grievance portal is the preferred channel for submitting and tracking complaints, while the helpline can assist with urgent issues and follow-ups.
If your SBI FASTag is damaged, you can replace it by following these steps:
Contact customer care: Call the SBI FASTag customer care number at 1800-110-0183.
Visit POS agent: Locate the nearest Point of Sale (POS) agent through the SBI FASTag website4.
Submit documents: Provide your vehicle registration certificate (RC) and the damaged FASTag.
Pay replacement fee: Pay the replacement fee, which is typically around Rs. 200.
Receive new FASTag: Your new FASTag will be activated within 24 hours, and your existing balance will be transferred to the new tag.
Your SBI FASTag might be blacklisted for several reasons:
Insufficient balance: If your FASTag account does not maintain the required minimum balance, it can be blacklisted6.
Violations or offences: Law enforcement agencies can blacklist your FASTag if there are any violations or offences registered against your vehicle.
Incorrect usage: Using a private vehicle FASTag on a commercial vehicle or vice versa can lead to blacklisting.
The SBI FASTag customer care number is 1800-11-0018. This toll-free number is available 24/7 for any assistance or inquiries related to your SBI FASTag.
The SBI FASTag customer care email ID is fastag@sbi.co.in. You can use this email for detailed queries or support requests.
The documents required for SBI FASTag include the Vehicle Registration Certificate, a filled SBI FASTag application form, a passport-size photograph of the vehicle owner, and KYC documents like Aadhaar Card, Driver’s License, or Passport.
The validity of SBI FASTag is typically five years from the date of issuance. Ensure to keep your FASTag account recharged and updated for seamless toll payments.
