ICICI Bank FASTag Customer Care: Number, Email and Complaint Support
ICICI FASTag customer care can be reached 24x7 on the toll-free number 1800 2100 104 or 1860 2670 104 and by email at fastag.support@icicibank.com. You can also recharge your ICICI FASTag online through Bajaj Pay on Bajaj Finance.
Last reviewed: June 2026
The contact details mentioned below are based on information available from the official ICICI Bank FASTag support channels. Users should verify the latest contact information before reaching out, as customer care details may change over time.
ICICI Bank FASTag helps motorists make cashless toll payments across FASTag-enabled toll plazas in India. For assistance related to recharges, balance enquiries, transaction disputes, blacklist issues, refunds, or account management, customers can contact the support team through phone or email.
Recharging an ICICI FASTag is also convenient through Bajaj Pay, the BBPS platform on Bajaj Finance, which supports payments through UPI, debit cards, credit cards, and net banking.
ICICI FASTag Customer Care Number (24x7 Toll-Free)
The ICICI FASTag customer care number is 1800 2100 104 (toll-free) or 1860 2670 104 (chargeable). Both support channels are available 24x7 for FASTag-related assistance.
Channel | Details |
Toll-free number | 1800 2100 104 |
Chargeable number | 1860 2670 104 |
Availability | 24x7, all days |
Email ID | fastag.support@icicibank.com* |
Existing customer portal | myfastag.icicibank.com |
NHAI FASTag helpline | 1033 |
The ICICI Bank FASTag customer care team assists with recharge issues, transaction disputes, KYC updates, account management, and toll-related queries. The ICICI FASTag helpline can also guide users regarding blacklist status, tag replacement requests, and FASTag service-related concerns.
*Please verify the latest email address and support channels on the official ICICI Bank website before publishing.
ICICI Bank FASTag Customer Care Email ID
In addition to phone support, ICICI Bank provides email support for FASTag-related enquiries.
If you prefer written communication, you can send your query to:
fastag.support@icicibank.com
Customers can use email support for account-related queries, transaction concerns, recharge issues, refund requests, and service-related assistance. Include your vehicle number, FASTag ID, and registered mobile number to help the support team process your request more efficiently.
How to raise an ICICI FASTag complaint
You can raise an ICICI FASTag customer care complaint by calling 1800 2100 104, emailing fastag.support@icicibank.com, or submitting a grievance through the ICICI Bank or NPCI NETC complaint channels.
Follow these steps:
- Contact ICICI FASTag customer care at 1800 2100 104 or 1860 2670 104 and explain the issue.
- Email fastag.support@icicibank.com with your vehicle number, FASTag ID, transaction details, and a description of the problem.
- Register a complaint through the ICICI FASTag customer portal or the NPCI NETC grievance mechanism, where applicable.
- Save the complaint or service request number generated after registration.
- Use the service request number to track complaint progress through the helpline or customer portal.
- If the issue remains unresolved within the prescribed timeline, escalate it to the designated nodal officer as per the bank’s grievance redressal process.
For issues related to a FASTag wrong deduction complaint, customers can review the relevant process here: https://www.bajajfinserv.in/fastag-wrong-deduction-complaint
For concerns regarding a FASTag blacklisted status, customers can refer to the following: https://www.bajajfinserv.in/fastag-blacklisted
To check ICICI FASTag complaint status, quote the service request number while contacting customer support or log in to the customer portal.
Refund timelines for incorrect toll deductions may vary depending on the nature of the dispute and verification requirements. Customers should follow up through the complaint reference number for status updates.
Note: Verify the latest complaint process, escalation matrix, refund timelines, customer care numbers, and support email IDs through the official ICICI Bank and NPCI NETC websites before publishing.
Steps for FasTag recharge online through Bajaj Finance platforms
Recharge an existing FASTag:
- Access Bajaj Finance: Download the Bajaj Finance app or visit the Bajaj Finance website
- Go to Bills and Recharge: Navigate to the 'BILLS AND RECHARGES' section
- Select FASTag Recharge: Within 'BILLS AND RECHARGES', choose 'FASTag RECHARGE'
- Enter Details: Pick your FASTag issuer and enter your vehicle registration number. Click on 'PROCEED'.
- Complete Payment: Select your preferred payment method (credit card, debit card, net banking) and enter the details. Verify the information and click on 'PAY NOW' to complete the recharge.
Purchase and recharge Bajaj Pay FASTag:
- Bajaj Finance App and website: Download and open the Bajaj Finance app or visit the Bajaj Finance website
- Locate FASTag: Tap on 'FASTag'/’Buy FASTag’ under the 'BAJAJ PAY' section.
- Login and Enter Details: Provide your vehicle's registration number, other details and upload a copy of the Registration Certificate (RC). If details aren't fetched automatically, enter them manually.
- Delivery and Confirmation: Enter your delivery address, review the Terms and Conditions, and tap 'PROCEED' to confirm the purchase.
- Payment and Delivery: Choose your payment method and make the payment. Upon successful purchase, your FASTag will be delivered to your address within 7 days (after RC verification).
Explore other FASTag customer care details
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Frequently asked questions
You can raise an ICICI FASTag customer care complaint by calling 1800 2100 104 or 1860 2670 104, emailing the support team, or submitting a grievance through the ICICI FASTag portal. Keep your vehicle number, FASTag ID, and transaction details handy to help the support team resolve the issue efficiently.
If your ICICI Bank FASTag is lost, stolen, or damaged, contact customer care immediately at 1800 2100 104. The support team can help block the existing tag and guide you through the replacement process. Any eligible balance may be transferred to the new FASTag after verification.
If your FASTag is not working despite having sufficient balance, you may be required to pay the toll charge as per the toll plaza's applicable process. Contact ICICI FASTag customer care to report the issue and request assistance. Ensure that the tag is correctly affixed and not damaged.
Failure to comply with FASTag regulations or misuse of the service may result in penalties, additional toll charges, or other actions as per applicable guidelines. Users should follow the prescribed FASTag usage and account maintenance requirements.
ICICI FASTag customer care is available 24x7. Customers can contact the support team at any time for assistance related to recharges, transactions, complaints, blacklist status, and other FASTag services.
Yes, corporate customers can contact ICICI Bank FASTag customer care on 1860 2670 104 for assistance related to their FASTag accounts and services.
Yes, you can contact ICICI FASTag customer care through the official email support channel at fastag.support@icicibank.com. Include details such as your vehicle number, FASTag ID, registered mobile number, and a brief description of the issue. For urgent concerns, customers may also contact the customer care helpline for faster assistance.
You can check the status of your ICICI FASTag complaint using the service request or complaint reference number provided at the time of registration. The status can be tracked by contacting customer care, replying to the email thread, or logging into the relevant customer portal. Keep the complaint reference number readily available for quicker assistance.
