How to Resolve Fastag Wrong Deductions for Charges Without Travel or Delayed Debits

If you have experienced Fastag charges despite not traveling through a toll plaza or delayed deductions, follow these steps to resolve the issue efficiently.
How to Resolve Fastag Wrong Deductions for Charges Without Travel or Delayed Debits
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5 mins
04 December 2024

Reasons for FASTag wrong deductions

FASTag wrong deductions can occur due to several reasons. One common issue is technical glitches at toll plazas. These glitches can lead to double charges or incorrect amounts being deducted. Another reason is insufficient balance in the FASTag account, which may cause confusion during transactions. Additionally, users may encounter problems if their vehicle details are not updated correctly in the system. Miscommunication between the toll plaza and the FASTag issuer can also result in wrong deductions. Lastly, fraudulent activities or unauthorised usage of a FASTag account can lead to unexpected charges. Understanding these reasons helps users take preventive measures.

How to report and resolve FASTag wrong deductions

To address wrong deductions from a FASTag account, users should follow these steps:

1. Check transaction history: Review the transaction history in the FASTag app or website

2. Gather evidence: Collect any relevant documents, such as receipts or screenshots of transactions

3. Contact Customer support: Reach out to the FASTag issuer’s customer service through phone or email

4. Provide details: Share the transaction details, including date, time, and amount deducted

5. Follow up: Keep track of the complaint status by following up regularly with customer support

Steps to file an online complaint for FASTag charges without travel

Filing an online complaint for incorrect FASTag charges is straightforward:

1. Visit the official website: Go to the official website of your FASTag issuer

2. Log in: Use your credentials to log into your account

3. Locate complaint section: Find the section for filing complaints or grievances

4. Fill out the form: Provide all necessary information about the wrong deduction

5. Submit the complaint: Click submit and note down any reference number provided for tracking

Tips to avoid FASTag wrong deduction in the future

Preventing wrong deductions from a FASTag account requires vigilance. Users should regularly check their account balance to ensure that sufficient funds are available before travelling. They should also keep their vehicle details updated with their FASTag issuer to avoid discrepancies during toll payments. Using reliable and well-maintained vehicles can reduce technical issues at toll plazas. Additionally, users should be cautious about sharing their FASTag details with others to prevent unauthorised usage. Staying informed about updates from their FASTag provider can also help users avoid potential problems.

Consider Bajaj Finserv for Toll Plaza payments

Bajaj Finserv offers a reliable solution for managing toll payments through its FASTag services. With Bajaj Finserv, users benefit from a user-friendly app that provides real-time updates on transactions and balances. The service ensures quick and hassle-free payments at toll plazas, reducing waiting times significantly. Customers appreciate Bajaj Finserv's responsive customer support, which assists in resolving any issues promptly. Choosing Bajaj Finserv for FASTag services enhances convenience and peace of mind while travelling.

Steps to buy FASTag using Bajaj Finserv

Here are the steps to buy FASTag using Bajaj Finserv:

1. Visit the Bajaj Finserv website or download the Bajaj Finserv App

2. Register or log in with your credentials

3. Navigate to the 'FASTAG' section

4. Enter your vehicle details and select your bank

5. Complete the payment for FASTag price using your preferred method

6. Your FASTag will deliver to your registered address

Benefits of using the Bajaj Finserv platform to recharge FASTag

  • Convenience: Recharge your FASTag from anywhere at any time.
  • Multiple payment options: Use net banking, UPI, or credit/debit cards.
  • Quick transactions: Instant recharge and balance update.
  • User-friendly interface: Easy to navigate and operate.
  • Secure payments: For safe and encrypted transactions.

Conclusion

FASTag has simplified toll payments but can sometimes lead to wrong deductions from user accounts. Understanding the reasons behind these errors is crucial for effective resolution. By following the outlined steps to report and resolve issues, users can manage their accounts more efficiently. Additionally, implementing preventive measures will help avoid future discrepancies. For those seeking a reliable service provider, Bajaj Finserv stands out as an excellent choice for managing toll payments seamlessly. Staying informed and proactive ensures a smoother travel experience on Indian roads.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Bajaj Finserv App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
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  • Shop from over 100+ brand partners that offer a diverse range of products and services.
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  • Check your credit score, download loan statements and even get quick customer support—all on the app.
Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

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Frequently asked questions

What should I do if my FASTag amount is deducted but I did not pass through the toll?
If your FASTag amount is deducted but you did not pass through the toll, it is essential to act quickly. First, contact your FASTag provider's customer support and report the issue. Provide them with details of the transaction, including the date, time, and toll plaza location. They will investigate the matter and may initiate a chargeback if it is confirmed as an error.

How long does it take to resolve a FASTag wrong deduction complaint?
The resolution time for a FASTag wrong deduction complaint can vary. Generally, it may take a few days to a couple of weeks, depending on the provider and the complexity of the issue. Users should stay in touch with customer support for updates.

Can I claim a refund for a wrong FASTag deduction?
Yes, users can claim a refund for wrong FASTag deductions. After reporting the issue to the FASTag provider, they will review the complaint. If found valid, a refund will be processed according to their policies.

How can I avoid FASTag deduction errors in the future?
To avoid FASTag deduction errors in the future, users should regularly check their account balance and transaction history. Keeping vehicle details updated with the FASTag provider is also crucial. Additionally, ensuring that the FASTag sticker is properly affixed and not damaged can help prevent issues.

What documents do I need to provide when filing a complaint about FASTag deductions?
When filing a complaint regarding FASTag deductions, users should provide relevant information such as their FASTag account details, transaction ID or reference number, transaction date and time, and the location of the toll plaza where the deduction occurred. Any supporting documents like receipts or screenshots can also be helpful in resolving the issue.

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