Know about Western Odisha Electricity customer care and learn how to register complaints efficiently with the customer support guide.

Western Odisha Electricity customer care

In Western Odisha, a region known for its rich cultural heritage and natural beauty, a reliable electricity supply is crucial for everyday life and economic development. Understanding the state's electricity distribution system and its customer care options can ensure a smooth and efficient experience. This guide explores how to connect with TP Western Odisha Distribution Limited (TPWODL), the sole electricity distribution company in the region, and effectively address any electricity-related concerns.

Western Odisha Electricity complaint numbers

TPWODL offers a dedicated customer care system to assist consumers across Western Odisha. Here are the primary contact methods:

Toll-free numbers:

  • 1912 (Centralized Complaint Number)
  • 1800-3456-798 (TPWODL Helpline)

These numbers connect you to a central system that can direct your call to the appropriate department or regional office based on your location and concern.

Contacting Western Odisha Electricity Customer Care online

TPWODL recognises the growing importance of online communication and offers various digital channels for customer convenience:

TPWODL website: The official TPWODL website provides a wealth of information, including:

  • Downloadable forms for new connections, meter changes, and other services.
  • Tariff structures for different consumer categories.
  • Online bill payment options through a secured payment gateway.
  • Customer Portal for account management and online services.
  • Contact details for regional TPWODL offices.

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The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Navigating Western Odisha's electricity sector can be simplified by understanding the dedicated customer care system and available online resources offered by TPWODL. Remember to utilise the toll-free numbers for immediate assistance, explore the TPWODL website for valuable information, and consider online services for convenient bill payments and complaint management.

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Disclaimer

While care is taken to update the information, products, and services included in or available on our website and related platforms/ websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purposes and the details mentioned in the respective product/ service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/ service document and applicable terms and conditions. In case any inconsistencies are observed, please click on reach us.

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Frequently asked questions

How can I update my contact information with Western Odisha Electricity Customer Care?

There are two ways to update your contact information:

  • Visit your nearest TPWODL office: Locate the office based on your area and inform them about the changes you want to make to your contact details.
  • Contact the customer care line: Utilize the toll-free numbers (1912 or 1800-3456-798) and speak to a customer service representative. They can guide you through the process of updating your information.
How do I register a complaint about a power outage with Western Odisha Electricity customer care?

Here is how to register a complaint about a power outage:

  • Call the toll-free numbers: 1912 or 1800-3456-798. Explain the nature of the power outage to the customer service representative.
  • Use the online complaint registration system: The TPWODL website offers an online complaint registration option.

Visit your nearest TPWODL office: You can register your complaint in person at the office.

How can I track the status of my Western Odisha Electricity complaint?

You can track the status of your complaint in two ways:

  • Calling the toll-free numbers: Provide your complaint reference number (if available) to the customer service representative, and they can update you on the status.

Using the online complaint tracking system: The TPWODL website offers an online system to track the progress of your registered complaints.

What are Western Odisha Electricity customer care hours?

TPWODL's customer care system operates 24/7, ensuring assistance is available throughout the day and night.

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