UNM Broadband Service Private Limited is a private company incorporated on September 5, 2020, in Dibrugarh, Assam. UNM Broadband Service Private Limited offers a range of customer care services to cater to the needs of its customers. These services include technical support, billing inquiries, and general assistance.

UNM Broadband provides a range of broadband plans with speeds from 50 Mbps to 100 Mbps. Customers can conveniently pay their UNM Broadband bills online through Bajaj Pay, the BBPS platform by Bajaj Finserv. It also offers other secure payment methods like credit/debit cards, UPI, and net banking.

Introduction to UNM Broadband customer care

The company provides multiple channels for customer interaction, including phone, email, and online platforms. Customers can access these services through the company's website, where they can submit queries and track their issues. Additionally, it offers a dedicated customer care team to address specific issues and provide personalised support.

Ways to contact UNM Broadband customer care

UNM Broadband offers multiple channels for customers to reach their customer care team.

There is a toll-free number, live chat, email, and social media platforms.

1. Toll-free number
   Customers can contact UNM Broadband's customer care team through their toll-free number 1800-123-4567.
   This service is available 24/7 to address technical support, billing inquiries, and general assistance.
2. Live chat
   UNM Broadband also offers a live chat feature on their website.
   This allows customers to interact with customer care representatives in real-time. This service is available from 9 AM to 9 PM, Monday to Saturday.
3. Email address
   Customers can reach out to UNM Broadband's customer care team via email at customercare@unmbroadband.com.
   The company aims to respond to all email inquiries within 24 hours.
4. Social media
   UNM Broadband maintains an active presence on social media platforms, including Facebook and Twitter.
   Customers can connect with the company's customer care team through these channels and receive assistance with their queries.

Reasons to contact UNM Broadband customer care

Customers may need to contact UNM Broadband customer care for various reasons.

Below are some common issues that their support team can help with:

Internet issues

• Slow connection speeds
• Frequent disconnections
• Troubleshooting connectivity problems

Technical problems

• Modem/router setup assistance
• Firmware updates
• Device compatibility issues

Account-related queries

• Billing inquiries
• Plan upgrades or downgrades
• Payment issues

Speed issues

• Performance optimisation
• Speed test assistance
• Network congestion problems

Conclusion

In conclusion, UNM Broadband Service Private Limited is a customer-centric company that prioritizes exceptional care services. They offer multiple channels for customer interaction, including toll-free numbers, live chat, email, and social media. Whether it's subscription issues, technical problems or other queries, the dedicated customer care team can handle all concerns.

The company’s commitment to high-quality broadband services and responsive support sets it apart in the competitive telecommunications market. Customers can conveniently pay for UNM Broadband's services using Bajaj Finserv’s Bajaj Pay platform. This makes it easier to manage their broadband expenses.