Contact Union Bank customer care number for any issues related to your loan. Make Union Bank loan repayment online on Bajaj Finserv.

How to contact Union Bank customer care support

Union Bank of India offers a wide range of personal loans to meet various financial needs. The bank provides loans up to Rs. 10 lakhs with a tenure of up to 5 years. This makes it a convenient borrowing option. No collateral is required, and the loan application process can be completed online or at nearby branches.

The bank also has special schemes for pensioners and non-salaried individuals. Union Bank of India aims to assist with medical treatments, weddings, travel expenses, education, and house repairs. This makes it a preferred choice for personal loans in India.

Union Bank 24x7 toll-free numbers for loan payment and repayments

For any assistance related to loan payments, customers can reach out to Union Bank’s customer care 1800 222 111.

This toll-free number connects customers with representatives who can help with payment issues, provide information about loan accounts, and resolve any related concerns. The service is available during business hours, ensuring timely support for all customers.

Service Type

Contact Details (2026 Updated)

All-India Toll-Free (24x7)

1800 22 22 44 / 1800 208 2244

Alternative Helpline

1800 425 1515 / 1800 2333

Union Dial (Dedicated Loan Support)

96193 33333 (Call/WhatsApp)

NRI Customer Support

+91 80 6181 7110 (Chargeable)

Fraud/Unauthorized Transaction

1800 22 22 43

Official Customer Care Email

customercare@unionbankofindia.bank


Union Bank of India customer care through missed call/SMS

Customers can easily connect with support through the Union Bank customer care number for quick assistance on banking queries. For any issues, you may contact the UBI customer care number, which serves as the primary toll-free number of Union Bank for balance checks, account help, and service requests. The Union Bank helpline number and UBI helpline number are available to offer 24x7 support, making the Union Bank of India customer care number 24x7 useful for urgent needs, including complaints.

For loan‑related assistance, customers can reach out to the Union Bank home loan customer care number, Union Bank loan customer care, or the Union Bank personal loan customer care number. Support for digital services is also available through the Union Bank net banking customer care team, helping users resolve login, transaction, and technical issues quickly.

Type of Enquiry

SMS Format

Send To

Balance Enquiry

Primary Account: UBAL



Other Account: UBAL <space> Account Number

09223008486

Mini Statement

Primary Account: UMNS



Other Account: UMNS <space> Account Number

09223008486

Block Debit Card

UBLOCK <space> Last 4 digits of Debit Card Number

09223008486

Cheque Status

Primary Account: UCSR <space> Cheque Number

Other Account: UCSR <space> Cheque Number <space> Account Number

09223008486

Doorstep Banking

UDSB

09223008486

Nearest Branch

UBRANCH <space> PinCode <space> Location/City

09223008486

Nearest ATM

UATM <space> PinCode <space> Location/City

09223008486

Aadhaar Seeding

UID <space> Account Number <space> Aadhaar Number

09223008486


Digital loan support and online payment help

Specific Concern

Contact Point

Digital Lending Grievances

dgro@unionbankofindia.bank

FinTech Loan Helpline

022-45064197

Credit Card Loan Grievances

ccd.grievances@unionbankofindia.bank

WhatsApp Banking

Send 'Hello' to 96666 06060


Union Bank grievance redressal and Nodal Officer details

Level

Authority

Contact Information

Level 1

Home Branch / Regional Office

[Use UBI Branch Locator]

Level 2

Chief Grievance Officer (CGO)

cgo@unionbankofindia.bank

Level 3

Principal Nodal Officer

022-2289 6684

 

Region

Nodal Officer Email

Mobile / Contact

Delhi

gro.fgmodelhi@unionbankofindia.bank

97119-67300

Mumbai

gro.fgmomumbai@unionbankofindia.bank

84110-31547

Bengaluru

gro.fgmobengaluru@unionbankofindia.bank

77605-35174

Kolkata

dyrh.kolkata@unionbankofindia.bank

80132-12812

Chennai

gro.fgmochennai@unionbankofindia.bank

80087-05228


How to escalate loan repayment issues: Grievance redressal

Start with the lender’s internal customer service process.

  • Register a formal complaint through the lender’s website, official customer care email, or by visiting a branch.
  • Keep all supporting documents ready such as the loan agreement, email communication, payment proofs, and transaction records.

Escalate to the Nodal Officer if unresolved.

  • If the lender does not reply within 30 days, or if the resolution is unsatisfactory, the next step is to escalate the issue to the lender’s designated Nodal Officer.
  • This officer reviews unresolved cases and provides a higher‑level intervention.

Approach the RBI Ombudsman for further redressal.

  • If the complaint still remains unresolved after escalation, file it with the RBI Ombudsman.
  • Online: Submit the complaint through the RBI Complaint Management System (CMS) portal.
  • Email: Send details to crpc@rbi.org.in.
  • Physical Mail: Address it to Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector‑17, Chandigarh – 160017.
  • Helpline: Call the RBI toll‑free number 14448 for assistance in Hindi, English, and regional languages.

Union Bank loan payment online on Bajaj Finserv

Customers can now make their Union Bank loan repayment online with added convenience and security via Bajaj Pay, the BBPS platform by Bajaj Finserv.

The platform offers a user-friendly interface for making loan payments, and contacting customer support.

Here is how you can repay Union Bank loan EMI online on the Bajaj Finserv website:

  1. Visit the Bajaj Finserv website or click on https://www.bajajfinserv.in/
  2. Go to the ‘BILLS AND RECHARGES’ under the ‘PAYMENTS’ section
  3. Under ‘FINANCIAL SERVICES AND TAXES,’ select ‘LOAN REPAYMENT’
  4. Choose your biller from the drop-down
  5. Enter your loan number and click on ‘FETCH YOUR BILL’
  6. Select a payment method from the list of available payment options such as credit cards, debit cards, and net banking
  7. After choosing your preferred payment mode, enter the requested payment details
  8. Check the details you entered and click on 'PAY NOW'

You will receive a notification from Bajaj Finserv after successful payment.

Benefits of Union Bank loan payment online on Bajaj Finserv

When paying for your IIFL loan EMI payment through the Bajaj Finserv BBPS platform, you can avail of the following benefits: 

  • Quick and hassle-free
    With the Bajaj Finserv BBPS platform, you can make Shree Vashishtha Vidhyalaya fee payment quickly and effortlessly.
  • Safe and secure
    Bajaj Finserv provides a safe and secure payment platform on Bajaj Pay. Your payment details are secure with the platform’s robust security measures.
  • Multiple payment options
    Bajaj Finserv offers multiple payment options, including debit card, credit card, net banking, e-wallet, and UPI. This allows you to choose the payment method that suits you best.
  • Instant confirmation
    After making the payment, the platform immediately confirms the payment through an email and SMS.

Steps to file a complaint with Union Bank loan payment

If customers encounter issues with their loan payments, they can file a complaint using the following steps:

  1. Gather information: Collect all relevant details, including loan account number, payment receipts, and issue description.
  2. Contact customer care: Call the dedicated customer care number or use the online platform on Bajaj Finserv.
  3. Submit details: Provide the gathered information to the support agent.
  4. Track complaint: Note the complaint reference number for future tracking.
  5. Follow up: Follow up if necessary to ensure timely resolution.

Union Bank loan foreclosure and prepayment charges (2026)

Effective January 1, 2026, Union Bank of India has revised its loan prepayment norms in line with the latest RBI guidelines. Customers planning loan closure, foreclosure, or balance transfer can connect with support through the Union Bank customer care number or the UBI helpline number for clarity on applicable charges.

  • Floating Rate Loans (Retail / Non‑business):
    No prepayment or foreclosure char
    No charges apply if borrowers repay using their own verified funds. Queries can be resolved through the Union Bank home loan customer care number.
  • Fixed Rate Loans (Taken Over by Another Bank):
    A 2 percent penalty is charged on the average outstanding of the past 12 months if the loan is transferred. Customers can call the Union Bank complaint number or Union Bank personal loan customer care number for details.
  • Floating Rate Business Loans (MSEs):
    No foreclosure charges for loans sanctioned or renewed after January 1, 2026. For digital banking concerns, customers may also reach the Union Bank net banking customer care team.

Conclusion

Union Bank of India's personal loans are designed to meet immediate financial needs. The loans feature a speedy approval process and flexible repayment options. This makes them popular among individuals. The bank's commitment to accessible banking andgood networking contribute to its trustworthiness for personal loans. Whether for medical emergencies, weddings, or home improvements, their personal loans are tailored to fulfill various financial needs.

By leveraging the Bajaj Finserv platform, customers can manage their loans conveniently and securely. Whether it is making payments or seeking assistance, Union Bank ensures a seamless and efficient experience for its customers.

Bajaj Finserv app for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-qualified limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

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Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000

Frequently asked questions

How many days does Union Bank take to resolve a complaint at branch level?

Union Bank typically resolves complaints at the branch level within 7 to 10 working days. This ensures timely and effective resolution of issues.

What should I do if my loan EMI was debited twice by Union Bank?

If your EMI was debited twice, immediately contact Union Bank through customer care, email, or your home branch. Share your loan account number, transaction IDs, and bank statement. The bank will verify the duplicate debit and refund the excess amount or adjust it against your next EMI within a few working days.

How can I pay my Union Bank EMI if my NACH/ECS mandate fails?

If your NACH/ECS mandate fails, you can pay your EMI through net banking, UPI, debit card, the Union Bank online loan payment portal, or by visiting your branch. Ensure adequate balance before retrying auto‑debit. You may also submit a fresh mandate to avoid repeated failures.

Can I pay my loan overdue amount using the Bajaj Finserv app?

Yes, you can pay your Union Bank loan overdue through the Bajaj Finserv app if the loan is linked to your profile. Log in, open “Loan Account,” check outstanding dues, and pay using UPI, card, or net banking. The updated status reflects within 24–48 hours depending on reconciliation timelines.

Why is my Union Bank loan balance not updating after making a payment?

Loan balances may take 24–48 hours to update due to backend processing delays, batch settlements, or payment gateway lags. Payments made on weekends or holidays may reflect later. Keep your receipt handy, and if the balance still does not update, contact customer care or your branch for confirmation.

How do I link a new bank account for my Union Bank EMI auto-debit?

To update your EMI auto-debit account, submit a new NACH/ECS mandate form at your home branch with a cancelled cheque of the new bank account. The bank activates the mandate within a few days. Pay EMIs manually until activation to avoid penalties or missed payments.

What is the minimum amount I can pay as a part-prepayment on my personal loan?

Union Bank usually accepts part-prepayment only if it meets the minimum threshold specified in your loan terms. Most banks require 10–25 percent of the outstanding principal as the minimum amount. Check your loan agreement or contact customer care for the exact minimum applicable to your loan.

Do I need to visit my home branch physically to close my loan account?

Most loan closures require a branch visit for signing documents and collecting the No Dues Certificate. Some loans allow online closure, but secured loans usually require physical verification. Check with Union Bank customer care to confirm whether your specific loan type supports digital closure or requires in-person completion.

Can I use a Top-Up loan to foreclose an existing high-interest loan?

Yes, many customers use a top-up loan to repay a high-interest loan. If eligible, Union Bank credits the top-up amount, enabling foreclosure of the costly loan. This can reduce EMI burden and long-term interest. Always compare rates, fees, and prepayment charges before deciding.

How do I get my original property documents back from Union Bank after loan closure?

After full repayment, Union Bank issues a No Dues Certificate and begins the document release process. Visit your home branch with ID proof and loan closure confirmation. Collect your property papers against acknowledgement. Check each document carefully before leaving, as the bank does not retain duplicate copies.

How do I download my Union Bank Loan Interest Certificate for tax saving (Section 24b)?

Download your certificate through Union Bank’s net banking or mobile app. Log in, open “Loans,” choose “Interest Certificate,” and select the required financial year. The PDF can be saved or printed for tax filing. If unavailable online, you may request it through customer care or your branch.

Can I get a provisional interest certificate for the current financial year online?

Yes, Union Bank provides provisional interest certificates via net banking and its mobile app. This document shows projected interest and principal for the ongoing financial year. If your account does not display it online, you may request the certificate via email or by visiting your branch.

How can I get a stamped and signed loan account statement for a visa application?

Visit your Union Bank home branch and request a stamped and signed physical loan account statement. Carry your ID and loan details. The branch provides an officially sealed document, which is acceptable for embassy or consulate visa processing requirements that mandate bank-verified financial statements.

Is there a fee for requesting old loan statements (beyond 12 months)?

Yes, Union Bank may charge a fee for retrieving loan statements older than 12 months because they require archival access. Fees can be per-page or per-year, depending on the loan type. Check the latest service charge list or confirm with your branch before requesting past statements.

How do I switch my Union Bank loan from MCLR to the EBLR regime?

Submit a written request at your Union Bank home branch to switch from MCLR to EBLR. A conversion fee may apply. Once processed, your loan interest rate will align with RBI repo rate-linked pricing. Review both regimes carefully to ensure switching results in long-term interest savings.

Does Union Bank offer a Moratorium or EMI holiday for financial hardship in 2026?

Moratoriums are granted only under RBI-approved situations such as nationwide crises. For 2026, EMI relief is based on Union Bank’s restructuring policy for genuine hardship cases. Submit income proofs and hardship documents for assessment. Approval is not guaranteed and depends on regulatory and bank-specific guidelines.

How does the RBI Repo Rate change affect my monthly EMI or loan tenure?

For loans linked to EBLR or repo-based rates, RBI repo changes directly impact your interest rate. A hike increases EMI or tenure, while a cut lowers interest burden. By default, banks adjust the tenure first unless you request an EMI modification. Track rate announcements for timely planning.

Can I add a co-applicant midway through my loan tenure to increase eligibility?

Yes, adding a co-applicant is possible for many loan types, especially home loans. The bank reassesses both applicants' income, repayment capacity, and credit history before approval. Adding a co-applicant does not affect past EMIs but may improve eligibility for restructuring, refinancing, or a top-up loan.

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