- Instant access to our products and services
We provide immediate access to a wide range of financial products and services through our user-friendly digital platforms. Whether you're seeking loans, insurance, or investment opportunities, you can easily explore and apply within minutes via our website or mobile app. The entire process is designed to be seamless, from browsing products to availing of them, ensuring you never face unnecessary delays. Our advanced digital infrastructure ensures that you can manage and track your financial activities round the clock, allowing you complete control and convenience at your fingertips. - Quick assistance if there’s any issue
Our customer support is designed to offer rapid assistance, ensuring that any issues you face are promptly resolved. Whether you need help with transactions, loan applications, or account management, you can reach out to us through multiple channels such as phone, email, or live chat. We also provide detailed self-help sections on our website and app, which allow you to troubleshoot common issues on your own. Our commitment is to provide swift resolutions, making sure your financial activities are never disrupted for long. - Monthly loan statements are delivered to your email inbox
We offer the convenience of receiving your monthly loan statements directly in your email inbox, keeping you updated on your loan details without any hassle. The statements provide a comprehensive overview of your payments, outstanding amounts, and other relevant information, ensuring transparency and easy tracking. This service eliminates the need to log in to your account or request statements manually, allowing you to stay informed effortlessly. It also helps with better financial planning, as all key details are delivered directly to you each month. - Two-factor authentication for data protection
Your data security is of paramount importance, which is why we implement two-factor authentication (2FA) to protect your accounts. This additional layer of security ensures that even if your password is compromised, your account remains safe. 2FA requires you to verify your identity through a second method, such as a one-time password (OTP) sent to your mobile phone or email. This system significantly reduces the risk of unauthorised access and enhances the overall security of your sensitive financial information. - Pre-approved offers on loans, cards, and more
We provide personalised pre-approved offers on loans, credit cards, and various other financial products, making it easier for you to avail of the best deals. These offers are tailored based on your credit profile and financial history, ensuring that you receive products that suit your needs. With pre-approved offers, the application process becomes quicker and more straightforward, as many of the formalities are already taken care of. Whether you’re looking for a personal loan or a new credit card, our pre-approved deals ensure convenience and savings.
Manage your profile details online.
Update your personal details through My Account.
Update profile
Enter mobile and OTP · No password needed · No branch visit needed
What can you do in your Bajaj Finance My Account
When you choose a Bajaj Finance product, you’re asked to share your contact details and a few basic documents. Your information is encrypted safely, and your details are used to create your profile in our customer service platform.
In your Account, you can see all your ongoing relations with Bajaj Finance and check your statements, download your documents, and make payments.
You also get access to a world of exciting offers across all our products such as loans, cards, insurance, and more.
This is why you must ensure that your details are regularly updated in our records. If you change your phone number or relocate to a different address – the same must reflect on our service portal as well.
Keeping your profile updated has several benefits:
Can you delete or close your Bajaj Finance account
You can request closure of your Bajaj Finance account or specific services based on your account status and active products. Before requesting closure, ensure that there are no pending payments, active loans, or unresolved service requests linked to your account.
Before closing your account, check the following:
- Clear any outstanding loan amount or pending dues.
- Download important documents such as loan statements or certificates.
- Review active services linked to your account.
- Raise a closure request through the official Bajaj Finance support channels.
Closing an account or service does not automatically remove records that need to be maintained as per regulatory requirements. Certain customer details may continue to be stored as required under applicable guidelines.
Delete vs. deactivate vs. close a Bajaj Finance account: What's the difference
Different account actions may have different meanings. Understanding the difference can help you choose the right option based on your requirement.
| Action | What it means |
| Delete account | A request related to removal of account access or details, subject to applicable policies and regulatory requirements. |
| Deactivate account | Temporarily restricts or disables certain account access or services, if available. |
| Close account | Ends an active product or service relationship after completing required checks and pending actions. |
The available options depend on your Bajaj Finance products, account status, and applicable rules. Contact Bajaj Finance customer support to understand the correct process before submitting a request.
Frequently Asked Questions
Update Profile Details
Verification & Troubleshooting
Why do I need to update my personal details?
When you choose any of our products, you share some of your personal details, such as your PAN and date of birth, with us. If you find any of these details incomplete in your profile, you should update it immediately to get these benefits:
- Receive important service-related communication from us.
- Prevent fraudulent activities in your account.
- Get immediate help if you have any account-related issues.
How do I update my mobile number?
Your mobile number is an important part of your contact details that you share with us. If there’s any change, you can edit your details in a few simple steps.
- Sign-in to your account using your mobile number and the OTP.\
- Verify your details by entering your date of birth and proceed.
- Go to 'Service’, section and click on ‘Relations.’
- From 'Manage your Profile' section, click on ‘Personal Information.’
- Click on the ‘Edit’ option under your ‘Mobile Number.’
- Use your date of birth/ bank account number/ EMI Network Card number for verification.
- Enter your new mobile number and proceed.
- Verify the OTP sent to your old mobile number registered with us.
How do I update my email ID?
You can update your email ID in just a few clicks by visiting My Account. Follow these simple steps to update your email ID with us:
- Sign-in to your account with your mobile number and the OTP.
- Go to 'Service, section and click on ‘Relations.’
- From 'Manage your Profile' section, click on ‘Personal Information.’
- Click on the ‘Edit’ option under your ‘Email ID.’
- Use your date of birth/ bank account number/ EMI Network Card number for verification.
- Enter your new email ID and verify with an OTP sent to this ID.
Once you submit the request, you’ll receive a service request number with which you can track your request. It usually takes us two business days to update your email ID in our records.
How can I rectify my name if it’s incorrect in your records?
In case your name is incorrect in our records, you can update it by using our ‘Raise a Request’ facility. Please keep one of these documents handy - PAN card, Aadhaar card, or passport, when you’re raising your request.
Once you submit the request, you’ll receive a service request number. You can use this request number to track the status of your request online.
What documents do I need to update my personal details?
When you’re updating your personal details with us, you need to submit a self-attested copy of KYC documents for verification.
You can submit one of these documents as your identity proof:
- PAN
- Driving licence
- Passport
- Voter ID
- NREGA job card
- Masked Aadhaar card (first eight digits)
As address proof, you can submit any of the above-listed documents, except your PAN.
I don’t have access to my registered mobile number. How do I update my profile details?
In case you don’t have access to your registered mobile number, visit our nearest branch. You can raise your concerns related to your profile information with our branch representative.
Why do I need to validate my identity through my PAN/EMI Network Card/bank account number while accessing the profile update option?
When you update your account profile, it’s important for us to verify if the changes are initiated by you. Therefore, you need to validate your identity through your PAN/ EMI Network Card/ bank account number. This method of verification helps in avoiding any fraudulent activities. Moreover, it also prevents anyone from using your account without your permission.
How do I self-attest my documents?
You can self-attest your document by placing your signature on its photocopy.
When you make any changes to your profile, you need to upload a self-attested KYC document for verification.
When can I see my updated personal details in my account?
Once you successfully submit your request, it takes us two business days to update your profile. You’ll receive a confirmation message on your registered mobile number once your details are updated in our records.
Why am I not getting any response even after entering the correct OTP?
This error usually occurs when you receive two one-time passwords and enter any one of them. To resolve this, wait for some time and click only once on the 'Resend OTP' button. You can try re-entering the new OTP sent to your mobile number.
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Disclaimer
While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.
*Terms and conditions apply.