Shimla has embraced smart meters as part of its efforts to enhance electricity management in the region. These advanced devices enable real-time tracking of energy usage, allowing users to monitor and optimise their consumption. By automating meter readings, smart meters ensure accurate billing and eliminate discrepancies in traditional systems. Recharging these meters is convenient, with multiple user-friendly options available for residents.

You can also pay your electricity bill conveniently with third-party websites, like Bajaj Finserv. Bajaj Pay, the BBPS platform on Bajaj Finserv, simplifies the process of recharging your smart meters. With this platform, you can make payments, and access your payment receipts quickly and efficiently. Bajaj Pay also supports a wide range of other financial transactions, making it an all-in-one solution for managing multiple payments with ease.

Understanding smart meters

A smart meter is an advanced digital electricity meter that records power consumption and sends real-time data to the utility provider. Unlike conventional meters, smart meters do not require manual readings, making them more efficient and accurate.

These meters operate on a prepaid or postpaid system, where users either pay in advance or receive bills based on their usage. With the integration of smart technology, consumers can track their electricity consumption, identify usage patterns, and optimise energy savings.

Benefits of using smart meters

Here are the key benefits of using a smart meter for your electricity connection:

• Real-time data: Provides instant updates on electricity consumption.
• Accurate billing: Eliminates errors caused by manual readings.
• Energy efficiency: Encourages users to reduce unnecessary energy consumption.
• Convenience: It enables seamless recharge through various online and offline options.
• Environmental benefits: Supports reduced power wastage, aiding in environmental sustainability.

How to recharge your smart meter in Shimla

Recharging a smart meter in Shimla is straightforward, ensuring users face minimal inconvenience. Consumers can choose between online and offline methods based on their preference. Authorised recharge platforms, along with utility service centres, simplify the process. Smart meters also alert users about low balances, enabling timely recharges to prevent disconnection. Residents are encouraged to use official recharge platforms to avoid discrepancies.

Common issues and troubleshooting tips

Though recharging a smart meter online is generally a seamless process, some users might face a few issues. Here are some common problems and troubleshooting tips:

• Payment failures: If the payment does not go through, check the internet connection and ensure that the payment gateway is functioning properly. Retry the payment or use a different payment method if necessary.
• Incorrect meter number: Always double-check the meter number before proceeding with the recharge. A wrong number may lead to the recharge being applied to the wrong account.
• Recharge not reflecting: If the recharge does not appear on your meter immediately, wait for a few minutes. If the issue persists, contact the customer support team for assistance.
• Payment confirmation not received: If you did not receive a confirmation, check your email or SMS inbox. If you still cannot find it, verify with your bank or payment provider to ensure that the payment was successful.
• Login issues: If you are having trouble logging into your account, try resetting your password or contact customer support for help.

By following these tips, users can resolve any issues they may encounter while recharging their smart meters.

Contact information for smart meter services

Efficient support services ensure that residents in Shimla receive timely assistance for their smart meter needs.

For smart meter services in Shimla, you can contact HPSEBL. Here are the relevant contact details:

Service	Contact Number
24x7 customer service	1912

Electricity tariff rates in Shimla

Here is a summary of the electricity charges in Shimla for different categories, presented in a table format:

Domestic consumers

Description	Fixed charge (Rs./Month)	Slabs (kWh per month)	Energy charge (Rs./kWh)
Lifeline Consumers and Consumers in Tribal & Difficult Areas	55.00	0-60	4.72
Other Consumers (0-125 kWh)	85.00	0-125	5.60
Other Consumers (126-300 kWh)	85.00	126-300	6.00
Other Consumers (Above 300 kWh)	85.00	Above 300	6.25

Non domestic/Commercial consumers

Contract demand	Fixed charges (Rs./month)	Energy charges (Rs./kWh)
≤ 20 kVA	145.00	6.42
> 20 kVA	Nil	6.16

Tips to manage and reduce your electricity consumption

Switch off appliances: Turn off unused devices to save power.

Use energy-efficient devices: Opt for LED lights and 5-star rated appliances.

Unplug devices: Avoid standby power consumption by unplugging idle devices.

Monitor usage: Regularly check your smart meter balance to identify high-consumption patterns.

Optimise cooling/heating: Set air conditioners and heaters to moderate temperatures.

Steps to pay your electricity bill online on the Bajaj Finserv website

Paying the electricity bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘ELECTRICITY BILL’ option from under ‘BILLS AND RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number, and click on ‘GET OTP’ to login

5. Select your service provider from the list of power suppliers

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will receive a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.