Punjab has made significant strides in modernising electricity management with the introduction of smart meters across the state. These devices, implemented under the Punjab State Power Corporation Limited (PSPCL), provide real-time consumption data, empowering residents to monitor and control their energy usage effectively. Automated readings ensure accurate billing, reducing errors and increasing transparency. Recharging smart meters is straightforward, with various accessible options available to consumers.

You can also pay your electricity bill conveniently with third-party websites, like Bajaj Finserv. Bajaj Pay, the BBPS platform on Bajaj Finserv, simplifies the process of recharging your smart meters. With this platform, you can make payments, and access your payment receipts quickly and efficiently. Bajaj Pay also supports a wide range of other financial transactions, making it an all-in-one solution for managing multiple payments with ease.

Understanding smart meters

A smart meter is an advanced digital electricity meter that records power consumption and sends real-time data to the utility provider. Unlike conventional meters, smart meters do not require manual readings, making them more efficient and accurate.

These meters operate on a prepaid or postpaid system, where users either pay in advance or receive bills based on their usage. With the integration of smart technology, consumers can track their electricity consumption, identify usage patterns, and optimise energy savings.

Benefits of using smart meters

Here are the key benefits of using a smart meter for your electricity connection:

• Real-time data: Provides instant updates on electricity consumption.
• Accurate billing: Eliminates errors caused by manual readings.
• Energy efficiency: Encourages users to reduce unnecessary energy consumption.
• Convenience: It enables seamless recharge through various online and offline options.
• Environmental benefits: Supports reduced power wastage, aiding in environmental sustainability.

How to recharge your smart meter in Punjab

Recharging a smart meter in Punjab is straightforward, ensuring users face minimal inconvenience. Consumers can choose between online and offline methods based on their preference. Authorised recharge platforms, along with utility service centres, simplify the process. Smart meters also alert users about low balances, enabling timely recharges to prevent disconnection. Residents are encouraged to use official recharge platforms to avoid discrepancies.

Common issues and troubleshooting tips

Though recharging a smart meter online is generally a seamless process, some users might face a few issues. Here are some common problems and troubleshooting tips:

• Payment failures: If the payment does not go through, check the internet connection and ensure that the payment gateway is functioning properly. Retry the payment or use a different payment method if necessary.
• Incorrect meter number: Always double-check the meter number before proceeding with the recharge. A wrong number may lead to the recharge being applied to the wrong account.
• Recharge not reflecting: If the recharge does not appear on your meter immediately, wait for a few minutes. If the issue persists, contact the customer support team for assistance.
• Payment confirmation not received: If you did not receive a confirmation, check your email or SMS inbox. If you still cannot find it, verify with your bank or payment provider to ensure that the payment was successful.
• Login issues: If you are having trouble logging into your account, try resetting your password or contact customer support for help.

By following these tips, users can resolve any issues they may encounter while recharging their smart meters.

Punjab office contacts

Customer care

Service	Contact Details
Toll-Free Numbers	Electricity Call Center: 1912Missed Call Complaints: 1800-180-1512
WhatsApp Contact	+91-96461-06835
Email for Complaints	1912@pspcl.in

Headquarters Contact Information

Category	Details
Address	PSPCL Headquarters, The Mall, Patiala, Punjab - 147001
Phone Numbers	General Inquiries: +91 172 274 2316Additional Chief Secretary Power: +91 175 221 2005Chairman-cum-Managing Director: +91 172 274 0156Chief Secretary: +91 172 274 0811
Email	General Inquiries: cmd-pspcl@pspcl.in

Contact information for smart meter services

Efficient support services ensure that residents in Punjab receive timely assistance for their smart meter needs.

For smart meter services in Punjab, you can contact PSPCL. Here are the relevant contact details:

Customer care number: 1912 (Available 24/7)

Tariff details in Punjab

Here is a table summarising the electricity unit rates in Punjab:

Domestic consumers (Price table)

Load (kW)	Consumption (kWh)	Fixed charges per Month	Energy charges (kWh)
Up to 2 kW	0-100	50	4.29
	101-300	-	6.76
	Above 300	-	7.75
Above 2 kW & upto 7 kW	0-100	75	4.54
	101-300	-	6.76
	Above 300	-	7.75
Above 7 kW & upto 20 kW	0-100	110	5.34
	101-300	-	7.15
	Above 300	-	7.75
Above 20 kW & upto 50 kW	0-100	110	5.34
	101-300	-	7.15
	Above 300	-	7.75

Commercial consumers (Price table)

Load (kW)	Consumption (kWh)	Fixed charges per Month	Energy charges (kWh)
Up to 7 kW	0-100	70	6.91
	101-500	-	7.17
	Above 500	-	7.75
Above 7 kW & upto 20 kW	0-100	110	6.91
	101-500	-	7.17
	Above 500	-	7.75
Above 20 kW & upto 100 kVA	All Units	130	6.75
Above 100 kW	All Units	140	6.96

Tips to manage and reduce your electricity consumption

Switch off appliances: Turn off unused devices to save power.

Use energy-efficient devices: Opt for LED lights and 5-star rated appliances.

Unplug devices: Avoid standby power consumption by unplugging idle devices.

Monitor usage: Regularly check your smart meter balance to identify high-consumption patterns.

Optimise cooling/heating: Set air conditioners and heaters to moderate temperatures.

Steps to pay your electricity bill online on the Bajaj Finserv website

Paying the electricity bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘ELECTRICITY BILL’ option from under ‘BILLS AND RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number, and click on ‘GET OTP’ to login

5. Select your service provider from the list of power suppliers

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will receive a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.