Nexen Broadband is a prominent internet service provider offering high-speed and reliable broadband services across India. Known for its seamless connectivity and affordable plans, Nexen Broadband caters to residential users and businesses, ensuring they stay connected at all times. The company is committed to providing uninterrupted internet with robust customer support to address queries and concerns efficiently.

For any assistance, Nexen Broadband provides multiple customer care options. Whether it’s troubleshooting a technical issue, upgrading your plan, or resolving payment-related queries, their customer care team ensures a smooth experience. Customers can connect through phone, email, or live chat, offering convenience and reliability. Nexen Broadband’s dedication to customer satisfaction makes it a trusted name in the broadband industry.

Introduction to Nexen Broadband customer care

Nexen Broadband Customer Care is designed to resolve user queries promptly and efficiently. The team is trained to address various issues, including internet connectivity problems, billing concerns, and plan upgrades. By offering 24/7 support, Nexen ensures that customers receive timely assistance.

For added convenience, Nexen has partnered with platforms like Bajaj Finserv, which simplifies bill payment processes. Customers can pay their broadband bills online effortlessly using Bajaj Finserv’s secure payment gateway, ensuring a hassle-free experience. With Nexen’s customer-first approach and Bajaj Finserv’s digital solutions, managing broadband services becomes even more accessible and convenient.

Why contact Nexen customer care

Nexen Broadband’s customer care is a one-stop solution for all broadband-related concerns. Whether you are experiencing slow internet speed, connection drops, or need to update your account details, the support team ensures quick and effective resolutions.

Customers can contact Nexen to:

1. Resolve technical issues and troubleshoot connection problems.

2. nquire about available plans, offers, and service upgrades.

3. Resolve billing issues or check payment statuses.

4. File complaints or provide feedback on the service.

By addressing these concerns efficiently, Nexen’s customer care team ensures user satisfaction and enhances the overall broadband experience.

Different ways to contact Nexen Broadband support

Nexen Broadband offers multiple channels for customer support, ensuring accessibility for everyone. Customers can reach out through:

1. Phone support: Dial the dedicated customer care number for instant assistance.

2. Email support: Send an email to the support team for detailed queries or complaints.

3. Live chat: Use Nexen’s website or mobile app to chat directly with a support representative.

4. Service centres: Visit the nearest Nexen Broadband office for walk-in support.

These diverse options enable Nexen Broadband to deliver prompt and reliable customer service across its user base.

Nexen Broadband customer care number

For immediate assistance, Nexen Broadband customers can dial the dedicated customer care number:

+91-99861-45623

Whether it is a technical query or a billing concern, this helpline ensures quick resolutions for all your broadband-related needs.

How to reach Nexen support via email

Nexen Broadband offers email support for customers who prefer written communication. For general queries, complaints, or feedback, send an email to:

info@nexen.co.in

Include your registered account details, the nature of your issue, and any relevant screenshots or documents to help the support team resolve your concerns quickly. For additional services like bill payment, customers can visit Bajaj Finserv’s broadband bill payment page for seamless online transactions.

Nexen live chat and support via app

For on-the-go assistance, Nexen Broadband provides live chat support and app-based services.

• Download the Nexen Broadband app from the App Store or Google Play.
• Log in with your registered credentials.
• Navigate to the ‘Support’ section.
• Initiate a live chat session or raise a support ticket.

Live chat ensures real-time assistance, making it one of the fastest ways to resolve minor issues or get updates about service disruptions.

Common issues addressed by Nexen Broadband customer care

Nexen Broadband’s customer care is equipped to handle a variety of issues, including:

1. Slow internet speeds: Identifying network congestion or signal issues and providing solutions.

2. Connection drops: Diagnosing hardware or line problems to ensure stability.

3. Billing errors: Correcting incorrect charges or processing refunds promptly.

4. Plan inquiries: Guiding users on the best plans based on their usage.

5. Service requests: Processing upgrades, downgrades, or cancellations efficiently.

By addressing these concerns effectively, Nexen ensures uninterrupted and satisfactory service.

Troubleshooting tips for Nexen Broadband issues

If you face common issues with Nexen Broadband, follow these simple troubleshooting steps:

1. Restart your router: Turn off your router, wait for a minute, and then turn it back on.

2. Check cable connections: Ensure all cables are securely connected to the router and wall outlet.

3. Test your speed: Use online tools to check your internet speed and confirm if it matches your plan.

4. Update router firmware: Log into your router settings to check for firmware updates.

5. Disable background apps: Close apps that may be consuming bandwidth unnecessarily.

6. Switch device or browser: Check if the issue persists on another device or browser.

If these steps do not resolve the issue, contact Nexen customer care for further assistance.

How to file complaints or service requests with Nexen

Filing complaints or service requests with Nexen Broadband is simple and user-friendly.

1. Via app: Log in to the Nexen app and go to the ‘Support’ section. Select ‘File a Complaint’ and describe your issue.

2. Through email: Write to info@nexen.co.in with a detailed description of your problem.

3. Customer care number: Dial +91-99861-45623 to speak with a representative.

4. Walk-in service centre: Visit your nearest Nexen office for in-person assistance.

Provide necessary details, such as your registered account number and the nature of your issue, for a swift resolution.

Nexen broadband service areas and availability

Nexen Broadband covers a wide range of locations, providing high-speed internet across urban and semi-urban areas. Major cities and towns enjoy Nexen’s fibre-optic network, ensuring seamless connectivity. Additionally, Nexen continues to expand its reach, offering affordable internet solutions in emerging markets.

Customers can check service availability in their area by contacting customer care or visiting the official website.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.