Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with the JBVNL Electricity Board.

Jharkhand electricity board: Complaint process

Jharkhand Bijli Vitran Nigam Limited (JBVNL) is the organisation responsible for ensuring a steady flow of electricity to your home or business located in the state of Jharkhand. 

Experiencing a power outage can be disruptive, but do not worry. JBVNL offers a streamlined process for registering complaints, allowing you to swiftly report issues and get your power back on track.

Facing a power outage in Jharkhand? JBVNL offers multiple ways to file a complaint:

  1. Dial toll-free 1912 (24/7) for instant registration.
  2. Text "COMPLAINT <space> Reason" to 5001181912 (24/7).
  3. Check JBVNL's website for online registration.

Why you need to know the Jharkhand electricity complaint process

Facing a power outage or electrical issue can be disruptive. Knowing how to register a complaint efficiently with JBVNL ensures a faster resolution and gets your electricity back on track.

Steps for Jharkhand Electricity complaint registration

  • Toll-free helpline: This is the most convenient option. Dial 1912 24/7 to contact a customer service representative and register your complaint. Be prepared to provide your consumer number, location details, and a description of the issue.
  • SMS complaint: For a quick and easy method, text "COMPLAINT <space> Meter Reading/Fault Description" to 5001181912. This service is available 24/7.
  • Web registration: While JBVNL has no confirmed online complaint registration system yet, watch their website (https://jbvnl.co.in/) for updates. If available, look for a "Register Complaint" or similar section.

Alternative ways to register complaints with Jharkhand Electricity

  • Mobile app: JBVNL has a mobile app for various services. Check app stores for "JSEB" or "JBVNL" and see if they offer a complaint registration feature.
  • Customer service centre: Visit your nearest JBVNL customer service centre in person. They can register your complaint and provide a reference number for tracking purposes.

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The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By following these steps and using the available options, you can efficiently register your electricity complaint with JBVNL. Remember to keep your consumer number handy for a smoother process.

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Frequently asked questions

How do I register a complaint about a power outage with the Jharkhand electricity board?

While Jharkhand Bijli Vitran Nigam Limited (JBVNL) does not offer online complaint registration for outages, here are some effective ways to report a power cut:

  • Toll-free Number: JBVNL offers a 24/7 toll-free helpline number, 1912. Call them and inform them about the power outage in your area, including the estimated duration (if possible).
  • SMS Complaint: You can send an SMS with the message "COMPLAINT <space> Meter Reading/Fault Description" to 5001181912. Briefly describe the power outage issue.
  • Customer Service Center: Visit your nearest JBVNL customer service centre and register the complaint in person.

How can I track the status of my Jharkhand Electricity complaint?

There are a couple of ways to get an update:

  1. Call Customer Care: Contact JBVNL customer care at their toll-free number, 1912. Speak with a representative and provide your complaint reference number (if you have one) or details about the issue you reported. They should be able to update you on the progress.
  2. Visit Customer Service Center: Visit your nearest JBVNL customer service centre and inquire about the status of your complaint in person. Bring any reference number or details you have regarding the complaint for easier tracking.

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