Madhyanchal Vidyut Vitran Nigam Limited (MVVNL) is responsible for the distribution of electricity in the central and eastern parts of Uttar Pradesh. The organisation provides electricity services to millions of consumers across major cities, including Lucknow, Rae Bareli, and Faizabad. MVVNL aims to provide efficient services, ensuring that consumers have a hassle-free experience when paying their bills or addressing other utility needs.

One key component of the MVVNL billing system is the consumer number. This unique identifier is essential for tracking your electricity usage, making bill payments, and accessing customer services. Each consumer is assigned a separate number, making it easier for MVVNL to manage records and ensure accurate billing. Whether you live in a residential area or run a commercial establishment, your consumer number serves as a crucial reference point for all MVVNL-related transactions.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

What is MVVNL consumer number

MVVNL provides each customer with a specific consumer number, which is a 10-digit code printed on the electricity bill. This number plays a vital role in identifying your connection and account details with MVVNL. Every time you make an electricity bill payment or contact customer care, your consumer number will be required to process the request or service.

It is important to keep this number handy as it will be necessary for all bill payments and queries related to your electricity account. By using your consumer number, MVVNL ensures that all transactions are linked to the correct account, allowing for accurate billing and smooth processing of service requests.

Why do you need your consumer number

Your consumer number is an essential part of your electricity service with MVVNL. Without it, accessing services such as bill payments or resolving account-related issues can be challenging. Here is why it is important:

• Bill Payments: Your consumer number must be entered when making any bill payment through online or offline platforms. This ensures that the payment is linked to your account, preventing any delays or misapplications.
• Account Management: Whether you are moving to a new house or updating your account details, your consumer number will help MVVNL retrieve the correct information quickly.
• Customer Service Queries: When you contact MVVNL for any service, whether for billing disputes, connection issues, or general inquiries, your consumer number is the primary means of identifying your account.

In short, your consumer number acts as a bridge between you and the electricity services provided by MVVNL, ensuring smooth communication and transactions.

Step-by-step guide to finding your consumer number

If you are unsure where to find your consumer number, the process is simple. Below is a step-by-step guide to help you locate it:

• Check your MVVNL Electricity Bill: The easiest way to find your consumer number is by checking your latest electricity bill. It is printed clearly on the bill under the ‘CONSUMER DETAILS’ section.
• Log into the MVVNL Website: If you do not have access to your physical bill, visit the official MVVNL website. After logging in with your credentials, you can view your account details, including the consumer number.
• MVVNL Mobile App: Download the MVVNL mobile app and log in using your registered mobile number or email. Your consumer number will be displayed in your account profile.
• Contact Customer Care: If you cannot retrieve your consumer number through the above methods, you can contact MVVNL customer care. Provide your registered mobile number or address, and they will assist in providing your consumer number.

For more convenience in managing payments, consider using Bajaj Pay. It offers a seamless platform for efficiently handling all utility bills.

Alternative methods to retrieve your consumer number

Apart from the traditional ways, you can also retrieve your consumer number using the following methods:

• Visit the nearest MVVNL office: Take a copy of your last electricity bill and an ID card. The staff at the MVVNL office can help you retrieve the consumer number associated with your account.
• Email Support: Send an email to the MVVNL customer service department, requesting your consumer number. Provide your account details, including your name, address, and registered phone number.
• SMS Inquiry: Some regions may allow you to request your consumer number by sending an SMS to a designated MVVNL number. Check the official website for details about this option.

MVVNL has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay MVVNL electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘MVVNL’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.