The Madhya Pradesh Electricity Board (MPEB) is responsible for distributing electricity across various regions in Madhya Pradesh. It serves millions of consumers in both urban and rural areas, ensuring a reliable power supply to homes, businesses, and industries. The board operates through multiple divisions, allowing it to cater to different cities and regions efficiently.

To manage customer accounts, MPEB assigns a unique identification number known as the consumer number. This number is crucial for identifying individual accounts, tracking electricity usage, and facilitating bill payments. It allows MPEB to accurately record and bill each consumer’s electricity consumption. As such, the consumer number is an essential part of your electricity bill and must be known to make any payments, lodge complaints, or check your billing details. Understanding the importance of the consumer number and how to locate it can help consumers manage their electricity accounts more effectively.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

What is MPEB consumer number

The consumer number is a unique 11 to 15-digit identifier that is issued to every customer of MPEB. This number links the customer to their account details, such as meter readings, billing information, and payment history. It is printed on each electricity bill, typically near the top or within the billing section. This number is used in every transaction or query related to your MPEB account, such as making payments or requesting service.

Without the consumer number, customers cannot proceed with any payment or service request, as this is the primary way MPEB identifies individual users. Ensuring that you have this number handy is essential for a seamless experience when dealing with the board.

Why do you need your consumer number

The consumer number serves as the key to all transactions related to your MPEB electricity account. Whether you are paying your bill, checking your account status, or reporting an issue, this number is required. Without it, any interaction with MPEB becomes challenging.

One of the primary reasons you need your consumer number is to pay your electricity bill. The number allows MPEB to match your payment with your account, ensuring that your payment is recorded correctly. Additionally, the consumer number is essential when checking your bill amount, usage details, or payment history online or via customer service. If you wish to set up automatic payments or change your billing details, the consumer number will also be required. Simply put, without this number, managing your electricity account would be nearly impossible.

Step-by-step guide to finding your consumer number

Finding your MPEB consumer number is a straightforward process. You can use the following steps to locate it:

• Check your electricity bill: The consumer number is usually printed on the top of your MPEB electricity bill. Look for it in the customer details section.
• Visit the MPEB website: If you do not have a physical copy of your bill, you can visit the official MPEB website. Log in to your account using your registered mobile number or email ID. Once logged in, you can view your consumer number in the account section.
• Mobile app: Download the MPEB mobile app, log in, and go to your account details. Your consumer number will be displayed along with other billing information.
• Call customer service: If you are unable to locate your consumer number through the above methods, contact MPEB's customer care. Provide them with your registered contact details, and they will help you retrieve the number.

For more convenience in managing payments, consider using Bajaj Pay. It offers a seamless platform for efficiently handling all utility bills.

Alternative methods to retrieve your consumer number

If the above methods do not work, you can still retrieve your consumer number through these alternatives:

• Check your email or SMS: If you receive electronic bills from MPEB, your consumer number will be included in these emails or text messages. Look through your inbox or message history.
• Visit your nearest MPEB office: You can also visit the local MPEB office with valid identification and request assistance in retrieving your consumer number.

MPEB has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay MPEB electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘MPEB ’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.