Dakshinanchal Vidyut Vitran Nigam Limited (DVVNL) is a key electricity distribution company in Uttar Pradesh, serving consumers across several districts, including Agra, Aligarh, and Jhansi. It operates under Uttar Pradesh Power Corporation Limited (UPPCL) and aims to provide reliable electricity services to residential, commercial, and industrial customers. An essential aspect of accessing DVVNL services is the consumer number. This unique identifier is assigned to each customer and is required for essential tasks such as bill payment, complaint registration, and tracking consumption history. Understanding how to locate and use this number can simplify various processes for DVVNL customers.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

What is a DVVNL consumer number

A DVVNL consumer number is a unique identification number assigned to each customer when they register for electricity services. This number helps DVVNL track individual connections and ensure smooth service management. The consumer number is printed on the electricity bill and is crucial for accessing various services, including bill payments and service requests. Customers must keep this number handy for efficient interaction with DVVNL.

Why do you need your consumer number

The consumer number serves as the primary link between the customer and DVVNL. It allows the company to manage individual accounts efficiently and provides customers with easy access to services like bill payment and ‘SERVICE REQUESTS’. Without this number, customers cannot log into their online accounts or make payments through platforms like Bajaj Finserv. Moreover, if customers face any service-related issues, the consumer number is required for raising complaints and tracking their resolution. Hence, it is vital to keep this number accessible for hassle-free service use.

Step-by-step guide to finding your consumer number

Finding your DVVNL consumer number is straightforward if you have a copy of your electricity bill. Follow these steps:

• Locate your electricity bill: Find a physical copy of your DVVNL electricity bill or access it through your email if you receive e-bills.
• Check the top section: The consumer number is usually printed on the top part of the bill, near the customer details.
• Look for the label: It may be labelled as ‘CONSUMER NO.’ or ‘SERVICE NUMBER’, followed by a unique combination of digits.
• Note it down: Make sure to store this number safely as it is essential for future transactions and communications.

Alternative methods to retrieve your consumer number

If you cannot find your electricity bill, here are alternative methods to retrieve your consumer number:

• DVVNL Website: Log in to the official DVVNL website using your registered email or phone number, where your consumer number will be available.
• Customer care: Call DVVNL’s customer care helpline and provide your registered mobile number or other account details to retrieve your consumer number.
• Bajaj Finserv: If you have previously used Bajaj Finserv for bill payments, log in to your account, and you can find the consumer number linked to your past transactions.

DVVNL has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay DVVNL electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘DVVNL’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.