Health insurance goes beyond hospitalization—it covers OPD visits, medicines, ambulance charges, preventive checkups, and even alternative treatments, giving you all-around financial security.
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How to Choose the Right Health Insurance Plan for Your Needs
In summary
A Rs. 1 crore health insurance plan offers substantial financial protection against expensive hospitalisation and advanced medical treatments. Understanding its coverage, exclusions, premiums and available options can help you choose a policy that suits your healthcare needs and budget.
- Uncapped financial protection: A 1 crore health insurance plan provides comprehensive coverage up to Rs. 1 crore, insulating policyholders against catastrophic medical inflation and expensive tertiary procedures. Source: General Insurance Council
- Advanced treatment coverage: Extends reimbursement and cashless approvals to cutting-edge medical technologies, including robotic surgeries, immunotherapy, cyberknife treatments, and stem cell therapy. Source: National Health Authority
- Zero sub-limits and room rent restrictions: Premium high-sum-insured policies eliminate restrictive room rent caps, enabling patients to recover comfortably in private suites without penal proportional deductions. Source: Insurance Regulatory and Development Authority of India
- Highly affordable premium structure: Available either as a comprehensive base policy or as a cost-efficient super top-up plan with a modest deductible, making 1 crore protection accessible across budgets.
- Seamless digital comparison via Bajaj Finance: Bajaj Finance enables policyholders to compare high-value plans, evaluate insurer settlement ratios, and activate instant digital coverage.
Exploring health insurance plans through Bajaj Finance allows individuals to compare available options and review policy terms. Check premiums to estimate costs based on your healthcare needs and coverage preferences.
Pro tip
What is 1 Crore Medical Insurance Policy?
A 1 crore medical insurance policy is a high-sum-insured healthcare plan designed to cover major hospitalisation and medical treatment expenses up to Rs. 1 crore in a single policy year. Rather than merely addressing routine hospital admissions, a 1 crore policy is specifically engineered to protect families from financially devastating health events, including late-stage oncological treatments, complex cardiovascular surgeries, organ donor costs, and specialised overseas treatments.
These policies are structured either as individual coverage or family floater plans, where the entire Rs. 1 crore sum insured can be utilised by any insured family member during the policy term.
Did you know?
According to medical inflation surveys in India, the cost of complex tertiary healthcare—including targeted oncology immunotherapy and heart transplants—has doubled over the past seven years, with single treatments frequently exceeding Rs. 40 lakh to Rs. 60 lakh. *Source: National Health Authority*
Buy 1 crore health insurance online in India
Thanks to transparent digital platforms, buying a 1 crore health insurance policy online has become a swift, paperless process. Rather than relying on agent intermediaries, policyholders can review comprehensive policy wordings and underwriting guidelines directly:
- Compare curated partner offerings: Review high-value plans from leading IRDAI-registered insurance partners on the Bajaj Finance digital portal, evaluating room rent terms, no-claim bonus multipliers, and waiting periods.
- Configure deductible and coverage preferences: Tailor your plan as a base comprehensive cover or combine an existing corporate policy with a super top-up plan to reduce your annual premium significantly.
- Accurate digital medical disclosure: Complete your medical underwriting history honestly, detailing any existing conditions, past surgeries, or family histories to guarantee smooth future claim settlements.
- Instant digital policy issuance: Complete secure payment via UPI, net banking, or credit cards, receiving your policy schedule and digital health cards instantly.
You can also check health insurance plans to find comprehensive 1 crore sum insured options with pan-India cashless networks.
Benefits of Rs 1 Crore sum assured in health insurance
Selecting a Rs. 1 crore sum assured delivers substantial operational and financial advantages over modest retail plans:
| Key benefit | How it protects the policyholder | Real-world financial shield |
| Total insulation from medical inflation | Offsets rising healthcare costs over the next 15 to 20 years | Eliminates the need to upgrade policy limits repeatedly |
| Zero room rent restrictions | Allows policyholders to choose private deluxe or single rooms | Avoids proportionate deduction penalties on doctors fees and OT charges |
| Coverage for modern and robotic surgeries | Reimburses high-precision treatments like cyberknife and robotic knee replacements | Covers modern technologies often capped under lower-tier retail plans |
| Air ambulance and global coverage | Reimburses emergency domestic air evacuation and optional overseas treatments | Ensures rapid transit to apex tertiary care centres during emergencies |
| Cumulative bonus multipliers | Rewards claim-free years by enhancing coverage or offering premium rebates | Expands your effective financial buffer beyond the base sum insured |
*Source: Insurance Regulatory and Development Authority of India master guidelines on health insurance.*
Did you know?
A survey by the General Insurance Council found that over 65 percent of health insurance claims exceeding Rs. 15 lakh in India are for cardiovascular surgeries, organ transplants, and advanced cancer therapies. *Source: General Insurance Council*
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Factors affecting 1 Crore medical insurance premium
The annual premium for a 1 crore health insurance policy is influenced by several actuarial and personal underwriting factors:
- Age of the eldest insured member: Premium rates increase with age due to the higher statistical probability of hospitalisation and chronic illness onset.
- Policy structure (Base vs Super Top-up): A standalone base policy with zero deductible has a higher premium than a super top-up plan with a Rs. 5 lakh or Rs. 10 lakh deductible, which can cost as little as Rs. 8,000 to Rs. 15,000 annually.
- Pre-existing health conditions (PED): Conditions like diabetes, hypertension, or elevated BMI may require tele-underwriting, medical tests, or premium loading under partner guidelines.
- Chosen add-on riders: Enhancing your policy with international emergency coverage, consumables cover, or maternity riders marginally adjusts the premium.
- City of residence (Zonal rating): Insurers may classify premiums by zone, with Tier 1 metros having slightly higher rates than Tier 2 or Tier 3 towns due to higher hospital room and doctor charges.
You can explore our guide on how much health insurance costs to review cost models across age brackets, and read about consumables cover in health insurance to avoid out-of-pocket medical supply bills.
Quick fact:
Opting for a super top-up policy with a Rs. 5 lakh deductible allows a 35-year-old individual to secure Rs. 95 lakh of additional protection for less than Rs. 30 per day. *Source: General Insurance Council*
What is the coverage of a 1 crore health insurance policy?
A 1 crore health insurance policy provides end-to-end medical coverage across the entire continuum of healthcare delivery:
- Inpatient hospitalisation: Covers room rent, nursing charges, intensive care unit (ICU) fees, surgeon fees, anaesthetist charges, and operation theatre costs.
- Pre and post-hospitalisation expenses: Reimburses medical consultations, diagnostic investigations, and medications incurred 60 days prior to admission and up to 180 days post-discharge.
- Daycare procedures: Covers advanced surgical procedures that require less than 24 hours of hospitalisation due to technological advances, including cataract surgeries, dialysis, and chemotherapy.
- Organ donor expenses: Reimburses hospitalisation costs incurred by the donor during organ harvesting for transplant procedures.
- Emergency ambulance charges: Covers road ambulance transit and, in premium variants, emergency domestic air ambulance evacuation to accredited tertiary hospitals.
Coverage details of a 1 crore health insurance policy
To understand how an umbrella 1 crore policy functions in practice, review the standard coverage components compared against standard basic health insurance:
| Policy feature | Standard health insurance (Rs. 5 to 10 lakh) | Comprehensive 1 crore health insurance |
| Sum insured buffer | Limited; easily exhausted by critical illnesses | Expansive; comfortably covers multiple catastrophic hospitalisations |
| Room rent limits | Often capped at 1 percent of sum insured or single standard room | Typically no room rent capping; deluxe single rooms eligible |
| Modern medical treatments | Frequently capped at 50 percent of sum insured | Covered up to the full sum insured subject to policy wordings |
| Post-hospitalisation recovery | Usually 60 to 90 days coverage | Extended up to 180 days of prescribed diagnostic and medication support |
| Alternative treatments (AYUSH) | Often restricted to 20 to 50 percent of sum insured | Covered up to 100 percent of sum insured in accredited government hospitals |
| Restoration of sum insured | Restores only for unrelated illnesses in subsequent claims | 100 percent automatic restoration often available within the same policy year |
Source: General insurance underwriting benchmarks and partner insurer policy schedules. To estimate your customized premium across various family configurations, you can check premium in less than two minutes.
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What is not covered in a Rs. 1 crore health insurance policy?
While 1 crore policies provide exceptional breadth of cover, IRDAI regulations mandate specific standard exclusions:
- Non-payable hospital items: Consumables such as gloves, cotton, syringes, and PPE kits are excluded unless you attach an optional consumables rider.
- Cosmetic and aesthetic treatments: Elective plastic surgeries, aesthetic dermatological procedures, and weight reduction surgeries are excluded unless deemed medically reconstructive following trauma or cancer.
- Self-inflicted injuries and hazardous sports: Medical expenses arising from attempted suicide, intentional self-injury, or participation in extreme professional hazardous sports.
- Substance abuse rehabilitation: Hospitalisation primarily for the treatment of alcoholism, drug addiction, or substance dependency.
- Standard waiting periods: Initial 30-day waiting period for non-accidental illnesses, 24 to 48 months for specified pre-existing diseases, and 24 months for specified slow-growing procedures like hernia or cataract.
1 crore health insurance premium
The premium for a 1 crore policy varies based on entry age, family size, and whether the plan is purchased as a direct base policy or a deductible-linked super top-up plan. Below is an indicative market premium benchmark for healthy non-smokers in Tier 1 cities:
| Age bracket (Eldest member) | Base comprehensive policy (Rs. 1 Crore) | Super Top-Up plan (Rs. 1 crore with Rs. 5 lakh deductible) |
| 25 to 35 Years | Rs. 18,000 to Rs. 26,000 / year | Rs. 4,500 to Rs. 7,500 / year |
| 36 to 45 Years | Rs. 26,000 to Rs. 38,000 / year | Rs. 7,000 to Rs. 12,000 / year |
| 46 to 55 Years | Rs. 42,000 to Rs. 65,000 / year | Rs. 13,000 to Rs. 22,000 / year |
| 56 to 65 Years | Rs. 75,000 to Rs. 1,20,000 / year | Rs. 25,000 to Rs. 42,000 / year |
Source: Market average indicative premium rates under IRDAI filed health products as of October 2026. Taxes extra.
Quick fact:
Premiums paid towards a 1 crore health insurance policy qualify for tax deductions under Section 80D of the Income Tax Act, allowing deductions up to Rs. 25,000 for self and family, and up to an additional Rs. 50,000 for senior citizen parents. *Source: Income Tax Department of India*
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What documents are required to buy 1 Cr health insurance?
Purchasing a high-sum-insured policy online via Bajaj Finance requires minimal documentation:
- Proof of identity: PAN card, Aadhaar card, Passport, or Voter ID.
- Proof of address: Aadhaar card, electricity bill, bank statement, or passport.
- Photographs: Recent passport-sized photograph of all proposed family members.
- Medical records (If applicable): Discharge summaries, prescription slips, or diagnostic reports if declaring pre-existing medical conditions.
- Financial proof (For very high sum insured): Form 16, ITR acknowledgement, or salary slips if requested by underwriters to establish insurance interest.
Key reasons to choose a 1 crore health insurance plan in India
Evaluating long-term financial security highlights several compelling reasons to upgrade to a 1 crore sum insured:
- Shielding family wealth from medical debt: Medical emergencies are among the primary causes of household bankruptcy in urban India. A 1 crore cover keeps your family assets untouched.
- Access to premier private healthcare: Enables access to apex hospitals and specialised doctors without having to weigh the cost of treatment against available room limits.
- Generous family floater flexibility: A single policy covers self, spouse, and dependent children under one consolidated umbrella with common renewal tracking.
- Long-term affordability via super top-up combinations: If a full base policy feels costly, pairing a modest base plan with a super top-up offers identical 1 crore protection at a fraction of the cost.
How do I apply for a 1 crore health insurance plan?
Securing your 1 crore health policy through Bajaj Finance is completely digital and user-friendly:
- Step 1: Navigate to the health portal: Visit the health insurance marketplace on Bajaj Finance and enter basic demographic details including your age, city, and family members.
- Step 2: Filter by 1 Crore sum insured: Select policies offering Rs. 1 crore coverage and compare features like room rent, restoration benefits, and claim settlement ratios.
- Step 3: Select preferred riders: Add optional riders such as consumables cover, zero-copayment, or critical illness boosters.
- Step 4: Complete proposal form: Disclose medical history accurately and review the premium quotation.
- Step 5: Digital payment and policy download: Complete payment to receive your instant digital policy document and e-card.
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Who needs a 1 crore health insurance plan?
While every individual benefits from comprehensive coverage, a 1 crore policy is vital for:
- Urban corporate professionals: Facing high living costs and relying entirely on limited employer group policies that terminate upon job transition or retirement.
- Families with a history of critical illness: Where genetic predispositions to cardiovascular disease or cancer increase the likelihood of complex long-term care.
- Entrepreneurs and business owners: Who lack employer-provided group health insurance and must safeguard personal balance sheets against medical liability.
- Individuals planning for international or advanced treatments: Who want unrestricted access to top-tier tertiary hospitals and modern surgical technologies.
How does the 1 crore health insurance plan work?
A 1 crore health insurance plan functions by transferring the financial risk of major medical treatment from the individual to the insurance company:
- Base policy mechanism: If you purchase a 1 crore base policy with zero deductible, the insurer covers admissible claims right from rupee one up to Rs. 1 crore in a policy year.
- Super top-up mechanism: If you pair a Rs. 5 lakh base corporate policy with a Rs. 1 crore super top-up with a Rs. 5 lakh deductible, your base policy pays the first Rs. 5 lakh of cumulative annual claims. Any hospitalisation expenses exceeding Rs. 5 lakh are paid by the super top-up plan up to Rs. 1 crore.
Who can buy a 1 Cr. health insurance policy?
Any Indian resident aged between 18 and 65 years can apply for a 1 crore health insurance policy. Dependent children from 91 days up to 25 years can be included in family floater plans. Non-resident Indians (NRIs) can also purchase policies for themselves and their dependent parents residing in India.
Key health insurance plans
High-sum-insured 1 crore coverage is available across trusted IRDAI-registered partners via Bajaj Finance:
| Insurance partner | Key 1 crore plan option | Distinctive high-value benefits |
| Bajaj General Insurance | Health Guard 1 crore option | Global emergency cover, unlimited day care procedures, and zero room rent cap |
| ManipalCigna Health Insurance | ProHealth 1 crore super top-up | Guaranteed cumulative bonus multipliers, wellness rewards, and donor coverage |
| Aditya Birla Health Insurance | Activ Health Platinum 1 crore | 100 percent sum insured restoration, chronic management programme, and reload benefit |
*Source: Insurance Regulatory and Development Authority of India approved policy wordings.*
How to claim for your 1 crore health insurance?
Filing a claim under a 1 crore health policy is structured across two official pathways:
Cashless hospitalisation at partner insurer network hospitals
- Step 1: Network identification: Identify an empaneled hospital using the official hospital network locator on your partner insurer website or mobile application.
- Step 2: Pre-authorisation initiation: Present your digital health card and government identity proof at the hospital insurance desk 48 to 72 hours before planned hospitalisation, or within 24 hours during an emergency.
- Step 3: Insurer approval: The third-party administrator (TPA) or insurer in-house claim department verifies coverage and issues a cashless approval letter.
- Step 4: Discharge settlement: At discharge, the insurer settles admissible medical charges directly with the hospital, while the policyholder pays for any non-admissible consumables.
Reimbursement claim process (Non-network hospitals)
- Step 1: Hospitalisation and payment: Pay the hospital bills directly upon discharge and collect all original invoices, diagnostic reports, and discharge summaries.
- Step 2: Digital claim submission: Submit the completed claim form along with scanned documentation on the partner insurer claim portal within 15 to 30 days of discharge.
- Step 3: Verification and settlement: The insurer audits the claim documents and transfers approved funds directly to your registered bank account via NEFT.
Practical scenario: How corporate leader Meera safeguarded her family savings
Meera Nambiar, a 44-year-old Vice President of Operations living in Bengaluru, carried a corporate employer health plan of Rs. 10 lakh. When her husband unexpectedly suffered severe cardiac complications requiring open-heart surgery followed by three weeks in the intensive care unit, the total private hospital bill escalated rapidly.
Hospitalisation expense breakdown and insurance settlement
- Cardiac surgery and OT costs (Rs. 8,50,000): Fully settled by Meera’s employer group policy up to the base limit.
- ICU hospitalisation charges (Rs. 8,10,000): Employer plan covered Rs. 1,50,000 before reaching its ceiling; 1 crore super top-up paid remaining Rs. 6,60,000.
- Advanced medications and diagnostics (Rs. 3,80,000): Covered 100 percent by the 1 crore super top-up plan via Bajaj Finance.
- Post-hospitalisation recovery (Rs. 1,40,000): Covered entirely under the 180-day post-discharge benefit of the super top-up policy.
- Total family out-of-pocket payment: Exactly Rs. 0, preserving Meera’s mutual funds and long-term retirement corpus.
Source: Illustrative corporate executive claim scenario based on private hospital tariff benchmarks.
Because Meera had proactively purchased a 1 crore super top-up policy with a Rs. 10 lakh deductible via Bajaj Finance for an annual premium of Rs. 8,500, the remaining Rs. 11,80,000 was settled seamlessly, preserving her family retirement investments.
Decision framework: Do's and Don'ts for 1 crore health insurance
When evaluating and managing high-sum-insured policies, follow this comprehensive decision matrix:
| Do | Why it matters | Don’t | Risk to avoid |
| Disclose all past medical treatments, surgeries, and family health histories | Ensures bulletproof claim validity and prevents non-disclosure rejections | Conceal minor medical histories or lifestyle conditions like smoking | Undisclosed pre-existing conditions lead to claim repudiation under Section 45 |
| Combine your corporate policy with a 1 crore super top-up plan | Delivers high-sum-insured security at an exceptionally low annual premium | Assume an employer health policy of Rs. 5 to 10 lakh is sufficient | Corporate covers terminate during job transitions and fail during major illnesses |
| Select plans with zero room rent capping and zero copayment clauses | Prevents proportionate deduction penalties on overall hospital bills | Choose lower-premium plans with harsh 1 percent room rent restrictions | Room rent caps inflate out-of-pocket billing across doctor visits and OT fees |
| Add a consumables cover rider to your policy | Reimburses single-use surgical supplies and disposable medical items | Overlook non-payable medical supplies during surgical procedures | Consumables account for 10 to 25 percent of modern private hospital bills |
| Verify active cashless network hospitals on official partner portals | Confirms live empanelment before scheduling planned surgical admissions | Rely on outdated static PDF directories of network hospitals | Visiting de-paneled facilities forces policyholders into tedious reimbursement |
What to do next: Action roadmap to secure 1 crore coverage
Follow this structured 5-phase roadmap to evaluate and activate high-value protection:
- Phase 1: Audit current family healthcare coverage (Days 1 to 2): Calculate the total sum insured across your personal and employer policies, factoring in 15 percent annual medical inflation.
- Phase 2: Determine base vs super top-up strategy (Days 3 to 4): If you already hold a reliable base cover of Rs. 5 to 10 lakh, select a 1 crore super top-up plan; otherwise, evaluate comprehensive base policies.
- Phase 3: Compare underwriting features via Bajaj Finance (Days 5 to 7): Review waiting periods, restoration benefits, and cashless hospital networks across partner insurer offerings.
- Phase 4: Complete digital proposal and medical declaration (Day 8): Fill in your proposal accurately, submit required KYC documents, and complete tele-medical verification if scheduled.
- Phase 5: Secure preventative health insurance via Bajaj Finance (Ongoing): Store digital health cards on your mobile device, track annual policy renewals, and avail complimentary annual health check-ups.
To explore tailored insurance options that reward healthy living, you can explore plans with extensive cashless hospital networks across India.
Sources and references
Data last updated as of October 2026. Statutory regulatory guidelines and health insurance benchmarks referenced:
| Source / reference authority | Document / research topic | Relevant insights and context | Publication month and year |
| Insurance Regulatory and Development Authority of India (IRDAI) | Master Circular on Health Insurance Products | Guidelines governing high-sum-insured products, modern treatments, and portability | October 2026 |
| General Insurance Council (GIC) | Annual Health Insurance Industry Report | High-sum-insured penetration trends, average claim sizes, and medical inflation | October 2026 |
| National Health Authority (NHA) | Hospital tariff benchmarks and healthcare cost indexes | Tertiary surgical costs, intensive care tariffs, and specialty treatment data | October 2026 |
| Income Tax Department of India | Section 80D statutory provisions | Tax deduction limits for health insurance premiums paid for self, family, and parents | October 2026 |
Glossary of terms
| Technical term | Definition and regulatory context | Real-world application for policyholders |
| Sum insured | The maximum financial liability an insurer undertakes for admissible claims in a year | A 1 crore sum insured provides complete protection against major medical crises |
| Super top-up | A policy covering aggregate hospital bills exceeding a chosen annual deductible | Enables policyholders to gain 1 crore protection at highly economical premium rates |
| Deductible | The initial expense threshold that must be paid before top-up coverage activates | Can be settled through an employer policy, base retail plan, or personal savings |
| Proportionate deduction | Claim reduction applied when a patient chooses a room exceeding their policy room cap | Avoided completely by choosing 1 crore policies with zero room rent limits |
| Restoration benefit | Automatic reinstatement of exhausted sum insured during the same policy year | Guarantees continuous coverage if multiple family members fall ill in one year |
| Cashless facility | Direct claim settlement between insurer and network hospital without upfront patient payment | Eliminates the need to arrange large amounts of liquid cash during emergencies |
Conclusion
As healthcare technology evolves, treatments that were once unthinkable are saving lives daily—yet their costs place unprecedented financial strain on middle-class and affluent families alike. A 1 crore health insurance policy is not an indulgence; it is a vital, forward-looking financial shield that guarantees your loved ones access to world-class medical treatments without compromise.
Whether secured as a standalone comprehensive policy or through an economical super top-up structure, high-sum-insured coverage transforms healthcare anxiety into lasting peace of mind. By comparing and purchasing through Bajaj Finance, you gain transparent access to premier IRDAI-registered insurance partners, expert claim assistance, and seamless digital policy management. Get Quote to explore suitable health insurance plans and find coverage that fits your healthcare needs and budget.
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Frequently asked questions
1 crore health insurance policy
Is a 1 crore health insurance policy truly necessary in India?
Yes. In urban tertiary hospitals, major medical interventions—such as organ transplants, prolonged ICU care, and advanced oncological therapies—often cost between Rs. 30 lakh and Rs. 60 lakh. A 1 crore cover shields your family from medical inflation over the long term.
What is the difference between a 1 crore base plan and a 1 crore super top-up?
A base plan covers hospital expenses starting from rupee one up to Rs. 1 crore. A super top-up plan activates only after medical bills exceed a specified deductible (such as Rs. 5 lakh), making it far more affordable while providing identical high-limit protection.
Can I buy a 1 crore policy as a family floater?
Yes. Most insurers offer 1 crore coverage under family floater plans, allowing self, spouse, and dependent children to share the common Rs. 1 crore sum insured during the policy year.
Does a 1 crore health insurance policy require medical tests before issuance?
Depending on your age, declared medical history, and underwriting guidelines of the partner insurer, pre-policy medical check-ups or tele-underwriting interviews may be required.
Are pre-existing diseases covered under a 1 crore policy?
Yes, pre-existing diseases (PED) are covered after the completion of the standard waiting period specified in the policy terms, which typically ranges from 24 to 48 months.
Does a 1 crore health policy cover international hospitalisation?
Certain high-value plans offer optional global coverage riders that reimburse planned or emergency hospitalisation abroad for specified critical illnesses like cancer or neurosurgery.
What is the cumulative bonus in a 1 crore health insurance plan?
Insurers reward claim-free years by increasing your sum insured by 10 to 50 percent annually, up to a maximum limit (often 100 percent), without increasing your base premium.
Can senior citizens buy a 1 crore health insurance policy?
Yes, senior citizens can purchase high-sum-insured policies up to age 65 or higher depending on partner insurer guidelines, subject to medical underwriting and potential co-payment terms.
Does a 1 crore health policy cover modern robotic surgeries?
Yes, IRDAI guidelines mandate that modern treatments—including robotic surgeries, balloon sinuplasty, and oral chemotherapy—are covered under comprehensive health policies subject to policy wordings.
What happens if I make multiple claims in the same policy year?
You can make multiple claims during the year up to the aggregate limit of Rs. 1 crore. Many plans also feature an automatic restoration benefit that reinstates the sum insured if exhausted.
Are diagnostic tests and doctor consultations covered?
Yes, diagnostic tests, consultations, and prescribed medications are covered as part of pre-hospitalisation (up to 60 days) and post-hospitalisation (up to 180 days) benefits.
How does Bajaj Finance assist during claim settlement?
Bajaj Finance provides comprehensive digital servicing, helping policyholders locate partner network hospitals, initiate claim notifications, and resolve documentation queries during claim processing.
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