Goa Bill Payment Support – Pay via Bajaj Finserv

One of the most common concerns users face is when a payment fails, but the amount has been deducted from their account. This can happen due to connectivity issues, server downtime, or incorrect details entered during the transaction.

Steps to verify if the amount has been deducted:

1. Check your Bajaj Finserv App or Portal:
   • Log in to your Bajaj Finserv account.
   • Navigate to the ‘Transaction History’ section under the ‘Payments’ tab.
   • Look for the specific transaction to confirm if the amount has been deducted.
2. Verify your bank or wallet statement:
   • Open your banking or wallet app and check the recent transactions.
   • Ensure that the payment reflects as completed or pending.

How to track payment status:

If you find that the payment status is unclear, follow these steps:

• Open the Bajaj Finserv app and go to the ‘Payment Status’ section.
• Enter your transaction ID or reference number to fetch the latest status.
• If the payment is still not updated, you can raise a query through the support section.

Support channels for unresolved issues:

Bajaj Finserv provides multiple support options to assist you:

• Chat Support: Available through the app for instant help.
• Customer Care: Call the helpline number listed on the portal for personalised assistance.

In rare cases, when a payment fails, the amount deducted from your wallet may not be refunded immediately. This can happen due to processing delays or technical issues.

Reasons for wallet refund delays:

• Payment gateway discrepancies.
• High transaction volumes causing temporary delays.
• Incorrect wallet credentials linked to your account.

Steps to check wallet transaction history:

1. Log in to your wallet app and navigate to the ‘Transaction History’ section.
2. Locate the failed transaction and check the refund status.

How to raise a refund query:

1. Open the Bajaj Finserv app or portal.
2. Go to the ‘Customer Service’ section and select ‘Raise a Query.’
3. Provide the details of the failed transaction, including the transaction ID, date, and amount.

Customer grievance mechanisms:

If the issue persists, you can escalate it to the Goa Electricity Department's Customer Grievance Cell or seek resolution through Bajaj Finserv’s dedicated support team.

 

A freezing app can disrupt your payment process, but rest assured, there are simple solutions to resolve this issue.

Reasons for app freezing:

• Outdated app version.
• Insufficient storage or cache memory on your device.
• Poor internet connectivity.

Troubleshooting steps:

1. Clear cache and update the app:
   • Go to your device settings and clear the app cache.
   • Visit the app store to ensure you are using the latest version of the Bajaj Finserv app.
2. Switch devices or use the web portal:
   • If the app continues to freeze, try logging in from a different device.
   • Alternatively, access the Bajaj Finserv web portal to complete your payment.

Security reassurance:

Even if technical issues arise, Bajaj Finserv’s platform ensures your payment details and personal information remain secure through advanced encryption protocols.