EMI Debited Twice: Steps To Resolve Payment

An EMI may be debited twice due to duplicate processing between the bank and payment system, even when only one EMI is due for the repayment cycle. A duplicate NACH or ECS presentation on the same due date can result in two deductions. Similarly, a manual payment through UPI, net banking or debit card made after an automatic EMI debit has already been processed may lead to another payment. In some cases, a delay may make the first attempt appear unsuccessful, followed by a system retry that is processed along with the original debit. A settlement issue between the bank and payment network can also contribute to duplicate deductions. These situations generally relate to payment processing and do not necessarily mean that an additional EMI has been charged to the loan account. 

Documents and details needed to report the issue

Providing the right documents and transaction details can help the lender review a duplicate EMI deduction. Keep the relevant loan and bank records ready before raising your request to make the verification process clearer.

• Loan account number
• Bank statement or passbook page showing both debits
• Transaction reference number or UTR for each debit
• Exact date and amount of both deductions
• Mobile number or email registered against your loan account

Submit clear and accurate transaction details along with the required supporting documents. Keep a copy of the information shared and the request reference number so you can track the issue and provide additional details if required. 

You can raise an online service request after confirming that the same EMI was debited twice. Verify both transactions in your bank and loan statements, and keep the transaction details and supporting documents ready when reporting the issue.

Follow the steps:

1. Open the Bajaj Finance App or log in to the My Account customer portal.
2. Sign in using your registered mobile number and OTP.
3. Go to My Relations or the Loans section.
4. Select the relevant loan account.
5. Download and review your Statement of Account (SOA) to confirm the details of both deductions (dates, amounts, and transaction IDs).
6. Go to Help and Support and select Raise a Request.
7. Select EMI / Payment Related as the request category and choose Duplicate EMI Deducted.
8. Enter the transaction details and upload supporting documents (such as your bank statement showing both debit entries).
9. Submit the request and save the reference ticket number for future follow-up.

After submitting the request, keep the reference number and monitor your registered contact details for updates. The transaction records will be reviewed to determine how both deductions have been accounted for in your loan account. 

Can the extra EMI amount be refunded or adjusted?

An extra EMI debit should first be verified with the lender before you assume that the amount is refundable. The additional payment may have been adjusted towards an earlier overdue amount or recorded differently in your loan account. If the lender confirms that the same EMI was deducted twice, the payment may be reviewed for refund or adjustment, subject to applicable processes and verification. Keep your loan account number, dates and amounts of both deductions, bank statement, transaction reference numbers and loan Statement of Account ready when raising a request. Payment confirmations or screenshots may also be useful. If you notice an unexpected debit, check your loan account before making another EMI payment to avoid an unnecessary additional payment. 

How to avoid double EMI deductions in future

Avoiding duplicate EMI deductions starts with keeping track of your scheduled payment method and loan account. Making a manual payment while an automatic debit is already being processed can result in two deductions for the same EMI cycle. The following steps can help reduce the risk of overlapping payments:

Keep these points in mind:

• Avoid paying the EMI manually if the NACH or auto-debit for the same cycle has already been initiated
• Check your loan account on the Bajaj Finance App a day before the due date to confirm the scheduled debit
• Wait for the auto-debit to reflect as successful or failed before making a manual payment
• Update your bank mandate promptly if you change your account, to avoid mismatched or repeated presentations

Regularly checking your loan account and avoiding overlapping payment methods can help reduce the risk of duplicate EMI deductions. If you change your bank account or mandate, update the details promptly and verify the next scheduled EMI to ensure payment is processed correctly.