If you are receiving calls from Kotak or ARCIL regarding a Bajaj loan, it is likely because your loan has been sold to one of these institutions. This is a routine process, and the calls are part of their responsibility to manage the loan and collect payments.
Here is how to handle such calls:
- Verify the details: Confirm the authenticity of the communication by checking your loan account on the Bajaj customer portal.
- Understand your obligations: Ensure that the repayment terms remain consistent with your original agreement.
- Communicate proactively: If you have any doubts, contact the customer service team of Bajaj, Kotak, or ARCIL for clarification.
Taking these steps ensures that you stay informed and avoid potential misunderstandings.
How to raise a complaint for wrong or harassing calls
If you are receiving incorrect or harassing calls, follow these steps to report the issue:
- Log in to the Bajaj Service Portal using your registered email or mobile number.
- Access the chatbot or live support option available on the portal.
- File a formal complaint by providing details of the calls, including the caller’s number and the nature of the issue.
- Alternatively, you can email Bajaj’s customer care team or call their helpline for assistance.
Taking prompt action ensures that your concerns are addressed efficiently.
Bajaj added a loan in CIBIL not taken by you — how to fix
Incorrect entries in your CIBIL report can significantly impact your credit score. If Bajaj has added a loan to your report that you did not take, follow these steps to resolve the issue:
- Log a complaint with Bajaj: Use the Bajaj Service Portal to report the incorrect entry. Provide all relevant details, including your CIBIL report.
- Raise a dispute with CIBIL: Visit the CIBIL website and file a formal dispute. Attach supporting documents, such as your loan statement, to validate your claim.
- Seek assistance: Contact your nearest Bajaj branch or call their helpline for further guidance.
Addressing the issue promptly helps protect your creditworthiness.
How to remove a Bajaj loan from CIBIL if it was sold to Kotak/ARCIL
If your Bajaj loan has been sold to Kotak or ARCIL, you may need to update your CIBIL report to reflect this change. Follow these steps:
- Download the sold loan statement: Log in to the Bajaj Service Portal and retrieve the latest statement for your sold loan.
- Raise a dispute with the new lender: Contact Kotak or ARCIL to ensure the loan details are updated in their records.
- Communicate with CIBIL: Submit a formal request to CIBIL, along with supporting documents, to update your credit report.
Keeping your credit report accurate is crucial for maintaining a healthy financial profile.
How to complain about calls for a loan you never took
If you are receiving calls about a loan you never availed, here is what you can do:
- Contact Bajaj customer care: Report the issue via their helpline or email, providing details of the calls.
- File a complaint: Use the Bajaj Service Portal to raise a formal complaint and track its status.
- Leverage grievance redressal mechanisms: Escalate the matter if the issue persists, ensuring that your concerns are resolved effectively.
Taking these steps helps stop unwanted calls and safeguards your peace of mind.