CNC Broadband is a leading internet service provider in India, recognised for its high-speed broadband services that cater to residential and business customers. Utilising advanced fibre-optic technology, CNC Broadband ensures reliable and uninterrupted connectivity across various regions. The company offers a diverse array of plans, including options for unlimited data usage, making it a preferred choice for users seeking efficient internet solutions.

Also, you can conveniently make CNC Broadband bill payment online through Bajaj Pay, the BBPS platform on Bajaj Finserv.

CNC Broadband customer care overview

CNC Broadband Customer Care is dedicated to delivering exceptional support to its users. The customer care team is trained to handle a variety of inquiries, from technical issues to billing questions. They are available through multiple channels, ensuring that customers can easily reach out for assistance. The focus of the customer care service is on providing timely resolutions and enhancing the overall user experience. CNC Broadband aims to maintain a high level of customer satisfaction by addressing concerns promptly and effectively.

How to contact CNC Broadband customer care

• Phone support: Customers can reach CNC Broadband's customer care via dedicated helpline numbers specific to their region.
• Email support: Users can send inquiries or complaints through email for detailed assistance.
• Online chat: A live chat option may be available on the CNC Broadband website for instant support.
• Mobile app: The CNC Broadband app allows users to manage their accounts and contact support directly.
• Social media: Customers can also connect with CNC Broadband through their official social media channels for updates and support.

CNC Broadband customer care numbers by region

CNC broadband customer care numbers are valid throughout the country. Below are the various ways you can reach them-

Medium	Customer care number
Phone	+91-9872603600+91-9501620343
Whatsapp	+91-8054607251

Common issues resolved by CNC Broadband customer care

• Connectivity problems: Assistance with slow or intermittent internet connections.
• Billing queries: Help with understanding bills and payment processes.
• Service outages: Information regarding ongoing outages and estimated resolution times.
• Plan upgrades/downgrades: Guidance on changing broadband plans based on user needs.
• Technical support: Troubleshooting for modem/router issues and setup assistance.

How to register complaints with CNC Broadband

To register a complaint with CNC Broadband, customers can follow these steps:

1. Identify the issue: Clearly define the problem you are experiencing.

2. Contact customer care: Use the preferred contact method (phone, email, app) to reach out.

3. Provide details: Share your account information and a detailed description of the issue.

4. Request confirmation: Ensure you receive an acknowledgement of your complaint for tracking purposes.

5. Follow up: If no response is received within the promised timeframe, follow up with customer care.

Steps to check complaint status online

1. Log into your CNC Broadband account on their website or app.

2. Navigate to the 'Support' or 'COMPLAINTS' section.

3. Enter your complaint reference number or details.

4. View the status of your complaint.

Tips for efficient resolution of complaints

To ensure quicker resolution of complaints:

• Be clear and concise when describing your issue.
• Have your account details ready when contacting support.
• Follow up if you do not receive timely updates.
• Utilise online resources like FAQs before reaching out.

How to pay your broadband bill online on Bajaj Finserv website

To pay broadband bill on the Bajaj Finserv website:

1. Visit the Bajaj Finserv website.

2. Go to the 'BILLS AND RECHARGES' under the 'PAYMENTS' section.

3. Click on 'VIEW MORE.'

4. Select 'BROADBAND POSTPAID' under the 'UTILITIES AND BILLS' section.

5. Select your operator from the drop-down menu.

6. Enter your ‘USERNAME’ and click on ‘FETCH BILL.’

7. Choose a payment method: credit card, debit card, UPI, e-wallet, or net banking.

8. Enter the requested payment details and verify them.

9. Click 'PAY NOW' to complete the transaction.

Fees and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.