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At Bajaj Finance Limited, we understand the importance of safeguarding your data. Your privacy and security are our top priorities, and we are committed to maintaining the integrity of your personal information. To enable you to protect your information, we have developed a comprehensive guide to assist you in closing your Bajaj Finance App Account while ensuring that your data remains protected throughout the process.

Closing your Bajaj Finance App Account is a significant step and understanding the process and its implications is essential to ensure a smooth transition. Please read the comprehensive guide to help you understand the account closure process.

What happens when you close your account?

When you choose to close your Bajaj Finance account, it's crucial to understand all the conditions and implications.

Please note: Deleting your app account doesn't end your relationship with Bajaj Finance Limited. You will always be able to manage your active accounts through our website or branch office.

Once you've initiated the process to delete your account, we want to ensure a smooth transition for you. It will take us 7 working days to fulfil the request. Here's what to expect:

1. Fulfilment of Request: Your request will be fulfilled within 7 working days, after which you will be logged out of the App.
2. Re-registration: Once the data is deleted from our systems, you can log in and re-register to create a new account.

However, any active relationships associated with your previous account and the data associated with it will still be available as Bajaj provides services through other channels as well.

1. What user data is deleted when I close my service account with Bajaj Finance?

a. Login credentials such as MPIN
b. Your previously provided consents
c. Your device data used for SIM binding will be cleared; however, we will retain the device data for fraud prevention
d. Bajaj does not have access to the user’s device so the Device-level Permissions such as SMS, Phone state will be deleted once the App Data is cleared from the device.
e. Additionally, your UPI-ID will also be deactivated once the App Data is cleared from the device.

2.How long does it take for my service account to be deleted?

Account deletion and associated data removal typically occur within 7 working days of your request. During this period, your account remains accessible if needed.

3.Can I recover my service account after deletion?

No, deleted accounts cannot be recovered. However, ongoing financial products or services linked to your account are not affected, and you can still access information related to active relationships if you decide to re-register as an App user.

Steps to Delete Your Bajaj Finance App Account

1. Click on “Menu” once you have logged in to the service portal
2. Go to “Help and support” and click on “New request”
3. Select other and choose the query “Delete my Bajaj Finance app account”
4. Select a reason for deleting your account (from the sub-queries)
5. Click on “RAISE A REQUEST” and approve the additional details
6. Click on “SUBMIT”

Your request to delete your account will be created.

Note:

This policy ensures compliance with the App Stores. If your app account is deleted, all associated user data will be permanently removed. This measure is taken to protect your privacy and meet regulatory requirements. For more details on our data retention policy, please refer to our Privacy Policy