BESL Bill Payment Support – Pay via Bajaj Finserv

One of the most common issues users face is a failed BESL bill payment where the amount is deducted from their account. If this happens to you, do not worry—it can be resolved quickly through Bajaj Finserv’s user-friendly app or portal.

Here are the steps you need to follow to resolve this issue:

Log in to the Bajaj Finserv App or Portal:
Use your registered mobile number or email address to access your account.

Navigate to the ‘Bills and Payments’ Section:
Once logged in, go to the ‘Bills and Payments’ section and select the ‘Payment Discrepancies’ option.

Locate the BESL Transaction:
Identify the specific transaction where the payment failed but the amount was deducted.

Provide Transaction Details:
Enter key details such as the transaction ID or UTR number for tracking purposes.

Raise a Service Request:
Submit a service request or raise a ticket through the chatbot for assistance.

Pro Tip: Always keep a record of your transaction ID or payment reference number. This information will help expedite the resolution process. 

If you used a wallet for your BESL payment and the transaction failed, you might notice that the amount is not immediately refunded. Here is how you can resolve this issue:

Check Your Wallet Balance:
Log in to your Bajaj Finserv account and verify your wallet balance under the ‘Wallet and Payments’ section.

Track the Refund Status:
Use the app or portal to track the status of your refund. Refunds are typically processed within 24-48 hours.

Raise a Query:
If the refund is not reflected within the stipulated time, raise a query under the ‘Payment Issues’ section. Provide details like the transaction ID and payment date.

Contact Customer Support:
If the issue persists, contact Bajaj Finserv’s customer support team for further assistance.

Note: Refund timelines may vary based on the payment method used. Always ensure that your wallet details are up to date to avoid delays.

An app freeze during a BESL bill payment can be frustrating, but it is usually caused by issues like poor network connectivity or outdated app versions. Here is how you can troubleshoot this problem:

Check Your Internet Connection:
Ensure that you have a stable and reliable internet connection before initiating the payment.

Clear the App Cache:
Go to your device settings, locate the Bajaj Finserv app, and clear its cache. This can help resolve temporary glitches.

Update the App:
Make sure you are using the latest version of the Bajaj Finserv app. Updates often include bug fixes and performance improvements.

Switch to the Desktop Portal:
If the app continues to freeze, try completing the payment through the Bajaj Finserv desktop portal.

Report the Issue:
If none of the above steps work, report the issue to customer care with a detailed description of the problem, including the time and date of the freeze.

Pro Tip: Regularly update your app and clear its cache to ensure a smooth user experience.