Bank of Baroda Fastag Recharge Support

Bank of Baroda customers often face issues such as failed FASTag transactions, incorrect account details, or delays in payment confirmation. These problems can disrupt travel plans and lead to frustration. Bajaj Finserv’s BBPS platform is designed to address these concerns efficiently. It offers users a secure and user-friendly interface to recharge their Bank of Baroda FASTag wallets, ensuring smooth transactions without unnecessary delays.

With Bajaj Finserv BBPS, you can recharge your Bank of Baroda FASTag wallet in just a few steps. The platform also provides robust customer support to resolve any transaction-related queries. Let us explore the common issues faced during Bank of Baroda FASTag recharge and how to resolve them.

Payment failures or pending transactions can occur due to several reasons. The table below outlines common causes and their respective solutions:

If the issue persists, you can raise a support request through the Bajaj Finserv BBPS platform for quick resolution.

Double deductions can be a frustrating experience, but they are usually reversible. Follow these steps to resolve the issue:

1. Check your transaction history: Verify if the double deduction has occurred by checking the payment history on the Bajaj Finserv app or your bank statement.
2. Take screenshots: Capture screenshots of the transaction details, including the payment ID, date, and amount.
3. Contact Bajaj Finserv customer support: Use the live chat or email option on the app to report the double deduction. Provide all relevant details and screenshots for faster resolution.
4. Raise a dispute with your bank: If the amount is not refunded automatically, contact your bank and raise a dispute for the duplicate transaction.
5. Track the refund status: Refunds for duplicate payments are usually processed within 7–10 working days. You can track the status on the app or through customer support.

Delays in payment confirmation can occur due to various reasons. Here is a step-by-step guide to resolving this issue:

1. Verify the payment status: Check the transaction status on the Bajaj Finserv app to confirm if the payment is successful or pending.
2. Check for SMS or email notifications: Ensure you have received a confirmation message for the recharge. If not, the transaction might still be processing.
3. Wait for 24 hours: In some cases, payment confirmations may take up to 24 hours due to system delays.
4. Contact Bajaj Finserv support: If the confirmation is still pending after 24 hours, raise a ticket through the app or contact customer care. Provide your transaction ID and payment details for assistance.
5. Avoid multiple recharges: Do not attempt another recharge until the status of the previous transaction is confirmed to prevent duplicate payments.

Entering incorrect account details or bill numbers is a common error that can lead to failed transactions. Here are the major scenarios and solutions:

• Incorrect FASTag wallet ID: Double-check the wallet ID before initiating the recharge. You can find this ID on your Bank of Baroda FASTag account statement.
• Wrong vehicle registration number: Ensure the vehicle registration number entered matches the one linked to your FASTag account.
• Mismatched payment details: Verify all payment details, including the amount and payment method, before confirming the transaction.
• Solution: If the transaction fails due to incorrect details, contact Bajaj Finserv customer support immediately to rectify the issue.

If your FASTag recharge fails or is duplicated, follow these steps to initiate a refund:

1. Log in to the Bajaj Finserv app: Navigate to the transaction history section.
2. Select the failed transaction: Identify the failed or duplicate transaction and click on the refund option.
3. Provide transaction details: Enter the required details, including the transaction ID and payment date.
4. Submit the refund request: Once submitted, the refund request will be processed within 7–10 working days.
5. Track the refund status: You can monitor the progress of your refund request under the ‘Support’ section of the app.

Bajaj Finserv offers multiple customer support channels to help you resolve FASTag recharge issues. Here is how you can contact them:

• Live chat: Use the live chat feature on the Bajaj Finserv app for instant assistance.
• Email support: Send an email to the customer support team with your query and transaction details.
• Raise a support ticket: Navigate to the ‘Help’ section on the app and raise a ticket for your issue.

For the fastest resolution, ensure you provide all relevant details, such as your FASTag wallet ID, transaction ID, and payment date.