Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with Assam electricity board.

Assam electricity board customer care

In Assam, a state known for its diverse landscapes, rich cultural heritage, and growing economy, a reliable electricity supply is crucial for everyday life and development. Understanding the state's electricity distribution system and its customer care options can ensure a smooth and efficient experience. This guide explores how to connect with Assam Power Distribution Company Limited (APDCL), the sole electricity distribution company in the state, and effectively address any electricity-related concerns.

Assam Electricity complaint numbers

APDCL offers a dedicated customer care system to assist consumers across Assam. Here are the primary contact methods:

  • 1912 (Calls made from within Assam)
  • 022-35296117 / 022-69132900 (Calls made from outside Assam)

This number connects you to a central system that can direct your call to the appropriate department or regional office based on your location and concern.

Contacting Assam Electricity Customer Care online

APDCL recognises the growing importance of online communication and offers various digital channels for customer convenience:

  • APDCL website: The official APDCL website provides a wealth of information, including:
    • Downloadable forms for new connections, meter changes, and other services.
    • Tariff structures for different consumer categories.
    • Online bill payment options through third-party portals (specifics might change).
    • Contact details for regional APDCL offices.
    • Online complaint registration system.

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The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Navigating Assam's electricity sector can be simplified by understanding the dedicated customer care system and available online resources offered by APDCL. Remember to utilise the toll-free number for immediate assistance, explore the APDCL website for valuable information, and consider online services for convenient bill payments and complaint management.

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Frequently asked questions

How can I update my contact information with Assam Electricity customer care?

There are two ways to update your contact information:

  • Visit your nearest APDCL office: Locate the office based on your area and inform them about the changes you want to make to your contact details.
  • Contact the customer care line: Call on the number 1912 if calling from within Assam, else call on 022-35296117 / 022-69132900 and speak to a customer service representative. They can guide you through the process of updating your information.
How do I register a complaint about a power outage with Assam Electricity customer care?

Here is how to register a complaint about a power outage:

  • Dial the number 1912 and explain the nature of power outage to the customer service representative. Keep your customer account number handy to provide details.
  • Use the online complaint registration system: The APDCL website offers an online complaint registration option.
  • Visit your nearest APDCL office: You can register your complaint in person at the office.
How can I track the status of my Assam Electricity complaint?

You can track the status of your complaint in two ways:

  • Calling the toll-free number: Provide your complaint reference number (if available) to the customer service representative, and they can update you on the status.
  • Using the online complaint tracking system: The APDCL website offers an online system to track the progress of your registered complaints.
What are Assam Electricity customer care hours?

APDCL's customer care system operates 24/7, ensuring assistance is available throughout the day and night.

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