Raise a Service Request in My Account

When you choose any of our products, you can count on us for the end-to-end solution to your financial needs. All our product-related Information is displayed on our website as well as in the product documents. However, if you are looking for an answer to a specific query, or if you would like to reach out to our customer care representative, you can do so by visiting our customer portal – service portal.
 

• Raise a Request

  Existing customers of Bajaj Finance can register their questions or concerns using our ‘Raise a Request’ facility.
  Once you raise your query, our customer support team will check your query and provide you with a resolution within 48 business hours.
   

• Grievance Redressal

  If you do not receive a satisfactory resolution to your query, or if you are dissatisfied with the response provided, you may reopen the request within seven (7) days. Should the matter remain unresolved beyond this period, you are entitled to escalate the issue for further assistance. Upon escalation, the grievance redressal officer will intervene to assist in resolving your concern.
   

• Track your queries

  Visit the ‘Help and Support’ section in the service section find answers to your queries. You can track your request real-time with your smartphone or laptop.

  Note - You will find that on the resolution of your query, the request you raised is marked ‘Closed’. You can ‘Reopen’ the closed request and pursue a resolution.

You can find answers to queries related to our products and services by using the ‘Raise a Request’ facility in Bajaj Finance service portal.

Our customer support team will try to provide you with assistance immediately.

This online service can also be used to update your contact information without the need to visit a Bajaj Finance branch. Just head to the ‘Help and Support’ section in service portal and raise a request to get your queries resolved.

On submitting your request, you will be assigned a service request number. This number will help you track the status of your request.
 

Reach out to us with your queries

You can raise your request in the service portal by following these simple steps:

• Click on the ‘Sign-in’ button on this page to go to our service portal. 
• Enter your registered mobile number, date of birth, and submit the OTP. 
• Go to 'Menu’ and click on 'Help and Support' section. 
• Select the product for which you would like to raise a request. 
• Choose the ‘Query type’ and ‘Sub-query type’ relevant to your issue. 
• Add supporting documents if necessary and submit the request.

Alternatively, you can reach out to us by clicking on the ‘Raise your query’ option below. You will be asked to sign in to ‘‘Service’ portal’ and redirected to the ‘Raise a Request’ section, where you can enter the details of your issue.
 

Raise your query

Reopen your closed request

Our customer support team aims to resolve your requests within 48 business hours. However, if you are not satisfied, you can reopen a closed request.
 

Revisit your closed request in 'Service’ portal

• Click on the ‘Sign-in’ button on this page to go to our service portal. 
• Enter your registered mobile number, date of birth, and submit the OTP. 
• Go to 'Menu' and click on 'Help and Support' section. 
• Click on 'View all' under 'your raised requests.'
• Select the unresolved query and click on 'Re-open request.'
• Describe your details, and upload supporting documents.
• Click on 'Submit.'

Alternatively, click on the ‘Reopen your closed request’ option below to sign-in. Then, you will be redirected to the ‘Help and Support’ section where you can select the request number you want to reopen. Note that requests older than seven days cannot be reopened.
 

Reopen your closed request

Get in touch with us

In case of a query or a concern, you can reach out to us in one of the following ways:
 

• For online assistance, visit our Help and Support section.
   
• In case of fraud complaints, please contact our helpline number +91 8698010101.
   

• You can download our app from Play Store/ App Store to connect with us.

  
  

• Find our branch nearest to your location and get your queries resolved.

  
  
• You can connect with us by visiting our ‘Reach Us’ page.

Grievance Redressal

If you do not get a resolution within 10 business days or if you are not satisfied with the resolution provided for your query, you may escalate the request to our grievance redressal desk. Our Grievance Redressal Officer will look into the issue and provide you with an unbiased solution.

Our grievance redressal officer is available between Monday and Friday from 9:30 a.m. to 5:30 p.m. You may also reach out to us at 022 41803901 (call charges may apply) or write to grievanceredressalteam@bajajfinserv.in.