Download your gold loan statement of account
Your statement of account is a detailed summary of all transactions related to your loan account. You can download the statement of account by visiting the Bajaj Finance Service portal.
You can also download other related documents such as the application letter, sanction letter and more.
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A step-by-step guide to downloading your gold loan account statement
- Visit the Service portal by clicking on the ‘Sign-in’ button.
- Sign-in with your registered mobile number and the OTP.
- Enter your date of birth for verification and proceed.
- Go to the ‘Service’ section.
- Click on ‘Your documents’.
- Select your gold loan account number.
- Click on ‘Statement of Account’.
Alternatively, you can click on the ‘Download your statement of account’ option to go to the Service portal. Once signed-in, you can select your loan account from the ‘Document Centre’ section and proceed.
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You can also download other related documents by visiting our service portal
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Check your gold loan account
Visit our Service portal to find details of your ongoing loan.
Frequently asked questions
If you spot an error in your Gold Loan statement, immediately contact Bajaj Finserv’s customer support through the app, website, or helpline. Provide specific details such as the transaction date, amount, and discrepancy observed. Retain supporting documents to aid in a swift and accurate resolution.
Gold Loan statements are typically retained in the system for up to 5 to 7 years, depending on internal policy and regulatory requirements. This allows customers to access historical statements for reference, auditing, or dispute resolution purposes through the online portal or by raising a formal request.
Yes, you can access past Gold Loan statements from previous years via the Bajaj Finserv customer portal or mobile app. You may need to select the relevant financial year or loan tenure to retrieve them. If not available online, a request can be made through customer care.
Downloading your Gold Loan statement online through the Bajaj Finserv app or web portal is usually free of charge. However, charges may apply for printed statements or if you request statements through offline customer service channels. Always check for applicable fees before placing a request.
To dispute a charge, raise a complaint through the Bajaj Finserv app, customer portal, or by calling the helpline. Mention the incorrect transaction, date, and the amount involved. Supporting documents or screenshots may be required for verification. The issue is typically reviewed and resolved within a few working days.
To access your Gold Loan statement online, you need your registered mobile number, OTP verification, or login credentials for the Bajaj Finserv customer portal or app. Your loan account number may also be required to select the specific loan for which you want the statement.
Yes, you can set up automatic email delivery of Gold Loan statements by updating your communication preferences in the Bajaj Finserv customer portal or app. Ensure your registered email address is active and verified. Once activated, statements are typically sent monthly or at defined intervals.
To update your contact information, log in to the Bajaj Finserv app or customer portal and navigate to the profile or settings section. Update your mobile number or email ID as required. You may need to verify the new details via OTP before the changes are finalised.
