MSME Samadhaan

Explore our comprehensive guide to MSME Samadhaan, the online portal introduced by the Government of India to address delayed payments faced by micro, small, and medium enterprises (MSMEs).
Business Loan
2 minutes
02 February 2024

Micro, small, and medium enterprises (MSMEs) play a crucial role in the economic development of any country. They contribute significantly to employment generation, innovation, and overall economic growth. However, MSMEs often face challenges, especially when it comes to delayed payments from larger corporations or government entities. Recognising this issue, the Government of India introduced the MSME Samadhaan portal to address and resolve payment-related grievances of MSMEs.

What is MSME Samadhaan

MSME Samadhaan is an online portal that provides a platform for MSMEs to register and file complaints regarding delayed payments from buyers, including both government and private sector enterprises. The portal aims to foster a fair business environment, ensuring that MSMEs receive timely payments for their products or services.

Who Can Apply on the MSME Samadhaan Portal?

Any Micro, Small, and Medium Enterprise (MSME) with a valid Udyog Aadhar (UAM) or Udyam Registration can apply on the MSME Samadhaan Portal to file an online application against the buyer or purchaser of goods/services before the relevant Micro and Small Enterprise Facilitation Council (MSEFC) of their State or Union Territory (UT). These applications will be reviewed by the MSEFC Council. Additionally, concerned Central Ministries, Departments, Central Public Sector Enterprises (CPSEs), and State Governments will also have access to these filed applications.

Key features of MSME Samadhaan

  • Online registration and complaint filing: MSMEs can easily register on the MSME Samadhaan portal and file complaints against buyers who delay payments beyond the agreed-upon terms. The online registration process simplifies the entire procedure, making it accessible to businesses of all sizes.
  • Monitoring and tracking: The portal offers a tracking mechanism that allows MSMEs to monitor the status of their complaints. This feature ensures transparency and keeps the complainants informed about the progress of their case.
  • Facilitation of conciliation: To expedite dispute resolution, MSME Samadhaan facilitates a conciliation process between the aggrieved MSME and the buyer. This helps in reaching a mutually agreeable solution without resorting to lengthy legal battles.
  • Timely redressal: The primary objective of MSME Samadhaan is to ensure timely redressal of payment-related grievances. By streamlining the complaint resolution process, the portal contributes to the financial stability of MSMEs.

Benefits for MSMEs

  • Financial stability: Timely payments enable MSMEs to maintain financial stability, ensuring they can meet operational expenses, pay salaries, and invest in business growth.
  • Reduced dependency on working capital: With prompt payments, MSMEs can reduce their dependency on working capital loans, thus lowering their financial burden.
  • Enhanced credibility: By utilising MSME Samadhaan for dispute resolution, MSMEs can demonstrate their commitment to fair business practices, enhancing their credibility among stakeholders.
  • Improved business relationships: Timely dispute resolution fosters better business relationships between MSMEs and their buyers, creating an environment conducive to long-term collaborations.

Process to File Application on MSME Samadhaan Portal

Here's the process to file an application on the MSME Samadhaan Portal:

  1. Visit the MSME Samadhaan Portal.
  2. Click on the ‘Case Filing for Entrepreneur/MSE Units’ button available on the top left-hand side of the homepage.
  3. A new page will open. Select the ‘Udyog Aadhaar Number’ or ‘Udyam Registration Number’ option.
  4. Enter the Udyog Aadhaar/Udyam Registration Number, mobile number, and click on the ‘Validate Udyog Aadhaar’ or ‘Validate Udyam Registration’ button.
  5. An OTP will be sent to the email registered during Udyog Aadhaar/Udyam registration.
  6. Enter the OTP and proceed to file the application for delayed payment.
  7. Upload the documents, which include scanned PDF documents of work orders of the Respondent and invoices generated by you against those work orders.
  8. Submit the application.

Process to Check Status on MSME Samadhaan Portal

Here's the process to check the status of a filed application on the MSME Samadhaan Portal:

  1. Visit the MSME Samadhaan Portal.
  2. Click on the ‘Check Case Status’ button available on the top left-hand side of the homepage.
  3. A new page will open. Select the ‘Udyog Aadhaar Number’ or ‘Udyam Registration Number’ option.
  4. Enter the Udyog Aadhaar/Udyam Registration Number or application number and click on the ‘Login’ button.
  5. Once you log in with valid credentials, you will be redirected to your Dashboard where multiple actions can be done, including viewing the application status.

This user-friendly and cost-efficient portal offers an excellent avenue for MSMEs to file and track payment-related complaints seamlessly, contributing significantly to cash flow management.

While this initiative resolves financial challenges, businesses requiring urgent funds can turn to Bajaj Finserv Business Loans. With tailored solutions, affordable interest rates, no collateral requirements, and flexible repayment options, our business loan caters to diverse business needs—whether it's funding working capital, acquiring inventory, or expanding operations. Bajaj Finance stands as a reliable financial partner for MSMEs navigating various challenges.


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Frequently asked questions

What are the benefits of MSME Samadhaan?

The MSME Samadhaan portal offers several benefits to MSMEs:

  1. Resolution of Payment Disputes: MSME Samadhaan provides a platform for MSMEs to file complaints about delayed payments, facilitating the resolution of disputes in a timely manner.
  2. Financial Stress Reduction: Delayed payments from buyers can cause cash flow issues and financial stress for MSMEs. By expediting payment dispute resolution, MSME Samadhaan helps alleviate this stress.
  3. Time and Cost Savings: The portal offers a cost-effective and time-saving alternative to traditional legal processes for settling payment disputes.
  4. Promotion of Business Growth: Timely payment settlements enable MSMEs to manage their working capital more effectively, fostering business growth and expansion.
  5. Encouragement of Buyer Compliance: MSME Samadhaan encourages buyers to adhere to agreed-upon payment terms, as non-compliance can lead to penalties and damage to their credit rating.

Overall, MSME Samadhaan plays a crucial role in promoting the financial stability and growth of MSMEs by providing a fast, affordable, and efficient mechanism for resolving payment disputes.

Does Ministry of MSME take action on applications filed on MSME Samadhaan Portal?

No, the Ministry of MSME does not directly take action on applications filed on the MSME Samadhaan Portal. The portal is developed solely by the Ministry of MSME to facilitate Micro and Small Enterprises (MSEs) in filing their applications regarding delayed payments online. Once an application is filed, it is automatically forwarded online to the relevant Micro and Small Enterprise Facilitation Council (MSEFC) established by the State or Union Territory (UT) as per the provisions of the Micro, Small, and Medium Enterprises Development (MSMED) Act, 2006. Action on applications regarding delayed payment is taken solely by the concerned MSEFC.

Is filing of Udyam Registration (UR) mandatory to file applications on MSME Samadhaan Portal? Is filing of Udyam Registration (UR) mandatory to file applications on MSME Samadhaan Portal?

Yes, filing Udyam Registration (UR) is mandatory to file applications on the MSME Samadhaan Portal. UR is required to avail all the schemes and benefits provided by the office, including benefits under delayed payment provisions.

Is it mandatory to file Delayed Payment Applications online on MSME Samadhaan Portal only?

No, it is not mandatory to file Delayed Payment Applications exclusively online on the MSME Samadhaan Portal. The portal is specifically designed to facilitate online applications concerning delayed payments, but alternative methods may also be available for filing such applications.

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