Kerala Bill Payment Support – Pay via Bajaj Finserv

One of the most frustrating scenarios is when your payment fails, but the amount is deducted from your account. This issue can occur due to technical glitches, server downtime, or network interruptions. Here is how you can resolve it:

Steps to Resolve:

1. Check your payment status: Log in to the Bajaj Finserv app and navigate to the ‘Transaction History’ section to verify if the payment was processed.
2. Wait for auto-reversal: In most cases, the deducted amount is automatically refunded to your original payment method within 7 working days.
3. Raise a service request: If the amount is not refunded, use the app’s ‘Help and Support’ feature to raise a query. Provide your transaction ID for faster resolution.

Pro Tip: Always ensure a stable internet connection and sufficient wallet balance before initiating payments to avoid such issues.

Cannot fetch Kerala electricity bill on Bajaj app with account number

If you are unable to fetch your Kerala electricity bill using your account number, it could be due to incorrect details or issues with the electricity provider’s server.

Steps to Resolve:

1. Verify your account details: Double-check your account number and other credentials entered in the app.
2. Check server status: Sometimes, the electricity provider’s server may be down. Wait for a few hours and try again.
3. Contact support: If the issue persists, reach out to Bajaj Finserv customer care through the app for assistance.

Pro Tip: Save your account details in the app to eliminate manual errors during future bill payments.

If your Kerala electricity bill status is not updated after making a payment, it may take some time for the electricity board to process the transaction. However, delays beyond 24 hours require action.

Steps to Resolve:

1. Confirm the payment: Check your transaction history on the Bajaj Finserv app to ensure the payment was successful.
2. Contact the electricity board: Provide your payment receipt or transaction ID to the Kerala State Electricity Board (KSEB) for verification.
3. Raise a complaint: Use the Bajaj Finserv app to raise a complaint if the issue is not resolved by the electricity board.

OTP delay when paying Kerala electricity bill via Bajaj Finserv app

An OTP (One-Time Password) delay can disrupt your payment process. This issue often arises due to network congestion or incorrect mobile number registration.

Steps to Resolve:

1. Check your mobile network: Ensure you have a strong signal and are not in an area with poor connectivity.
2. Resend OTP: Use the ‘Resend OTP’ option in the app.
3. Update your mobile number: If your number is outdated, update it in the app settings for seamless OTP delivery.

Pro Tip: Avoid peak hours for payments to minimise OTP delays.

Wallet amount not refunded after failed Kerala electricity payment

If your wallet balance is not refunded after a failed transaction, follow these steps to resolve it:

1. Check transaction history: Verify if the refund has been initiated.
2. Wait for the refund period: Refunds typically take 5–7 working days to reflect in your wallet.
3. Raise a query: Use the in-app ‘Help and Support’ feature to report the issue.

Downloading your bill receipt is essential for record-keeping. If you face issues while downloading the receipt, here is what you can do:

1. Check your app version: Ensure you are using the latest version of the Bajaj Finserv app.
2. Access transaction history: Navigate to your payment history and select the transaction to download the receipt.
3. Contact support: If the issue persists, raise a service request for assistance.

App freezes when paying Kerala electricity bill via Bajaj Finserv

An app freeze during payment can be frustrating. This may happen due to outdated app versions or device compatibility issues.

Steps to Resolve:

1. Update the app: Ensure you are using the latest version of the Bajaj Finserv app.
2. Clear cache: Go to your device settings and clear the app cache to improve performance.
3. Restart your device: Sometimes, a simple restart can resolve freezing issues.

Cashback not credited after Kerala electricity bill payment via Bajaj app

Cashback offers are a great incentive, but delays in receiving them can be disappointing.

Steps to Resolve:

1. Check offer terms: Ensure you meet all the eligibility criteria for the cashback offer.
2. Wait for processing time: Cashback credits may take up to 48 hours to reflect in your account.
3. Raise a query: If the cashback is not credited within the specified time, contact customer support through the app.

Overcharged on Kerala electricity after paying via Bajaj Finserv – why?

If you notice an overcharge on your electricity bill after payment, it could be due to late payment fees or incorrect billing by the electricity board.

Steps to Resolve:

1. Verify the bill details: Cross-check your bill amount before making the payment.
2. Contact the electricity board: Report the discrepancy to KSEB for clarification.
3. Raise a dispute: If the issue remains unresolved, file a dispute through the Bajaj Finserv app.

How to raise a Kerala electricity complaint if paid but service is not updated

If your payment is successful but the service remains inactive, follow these steps:

1. Collect payment proof: Download the payment receipt from the Bajaj Finserv app.
2. Contact KSEB: Share your payment details and request an update on the service status.
3. Use the app’s complaint feature: Raise a service request directly through the Bajaj Finserv app for quicker resolution.