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Benefits of writing to Bajaj Finance

Bajaj Finance Limited is a leading NBFC in India, offering a wide range of financial products, including loans, credit cards, and EMI cards. If you have any concerns or dissatisfaction with our services, please contact us directly before filing a complaint with RBI. We respect our customers' time and strive to respond to all queries within two working days, showcasing our commitment to outstanding customer service.

Here are the advantages of reaching us for grievance redressal

  • Faster response

Bajaj Finance Limited is committed to providing timely and efficient customer service. We value your time and prioritise responding to complaints within two working days. Our dedicated team will coordinate with you until a satisfactory resolution is reached. You can always rely on us to address any concerns or queries you may have.

  • Multiple ways to initiate a complaint/ grievance

With us, you have different ways to initiate a complaint, which includes our Bajaj Finance customer portal- My Account, IVR, email, etc. Therefore, you can select an option based on your convenience.

As a result of our efficient complaint-handling process, Bajaj Finance Limited is serviced much faster and more efficiently.

  • Independent grievance redressal desk and principal nodal officer
To ensure a speedy and fair resolution of grievances, Bajaj Finance Limited has a dedicated grievance redressal and principal nodal officer. This officer is available to address your queries within the set turnaround time. Our team is committed to providing prompt and satisfactory solutions to your concerns. To escalate your complaints to grievance redressal and principal nodal officer, please click here.
  • Take up the matter directly

    Reaching out to Bajaj Finance Limited directly allows prompt and smooth solutions without unnecessary wait times. This approach lets you address your queries efficiently and experience our customer-centric service, ultimately saving you time.

Frequently asked questions

What are the advantages of writing to Bajaj Finance?

Writing to Bajaj Finance can be beneficial as it allows you to directly address your concerns to the company responsible for your financial transactions. In this way, you’ll receive personalised assistance. Also, Bajaj Finance may have more specific information and knowledge about your account and transaction history.

Will my credit score be affected if I write to Bajaj Finance?

No, writing to Bajaj Finance won’t affect your credit score if you’re addressing concerns and not requesting any changes in your credit history or account details.

How can I reach out to Bajaj Finance for assistance?

You can contact Bajaj Finance through the following ways:
- IVR service- +91 86980 10101
- Email – wecare@bajajfinserv.in
- Visiting the nearest branch

Can Bajaj Finance help me resolve issues related to other financial institutions?

Bajaj Finance can only assist in resolving issues related to transactions made with them. For issues with other financial institutions, it is recommended to contact those institutions directly.

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