NPS Customer Care Number

Need help? Contact NPS customer care for quick assistance with account, contribution, or withdrawal-related queries anytime.
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NPS Customer Care
OPEN FD
4 min
19-March-2026


The National Pension Scheme (NPS) is one of India’s most trusted government-backed retirement savings options. While it helps you build a retirement corpus, investors often have queries related to withdrawals, contributions, or account details. To assist subscribers, NPS offers dedicated helplines and grievance redressal systems.

If you are looking for stable growth along with NPS, consider diversifying with a Bajaj Finance Fixed Deposit that offers up to 7.30% p.a. for senior citizens and 6.95% p.a. for regular investors. Check eligibility.

NPS Meaning

The National Pension System is a voluntary, market-linked retirement savings scheme introduced by the Government of India. Managed by the PFRDA, NPS allows you to invest in government bonds, corporate debentures, and equities.

  • Up to 60% of the accumulated corpus can be withdrawn at retirement.
  • At least 40% must be invested in an annuity to ensure a steady monthly income.

While NPS secures your long-term retirement, a Bajaj Finance FD can help with short-to-medium term goals like education, travel, or emergencies—offering assured returns and complete safety. Open FD account.

Also Read: NPS returns for Tier 1 and Tier 2


Types of NPS Customer Support Channels

NPS offers multiple customer support channels to help subscribers resolve queries, manage accounts, and raise complaints efficiently. These channels ensure quick assistance through digital, telephonic, and in-person methods for a smooth user experience.

  • Phone Support
    Phone support provides instant assistance for urgent queries related to NPS accounts. Subscribers can quickly resolve issues like contributions, withdrawals, or login problems by speaking directly with customer care representatives.
  • Email Support
    Email support is suitable for detailed queries or document submissions. It allows users to explain concerns clearly and maintain a written record of communication for future reference or follow-ups.
  • Online Chat Support
    Online chat offers real-time assistance through official platforms. It helps users get quick responses, making it convenient for resolving basic queries or navigating account-related services without delays.
  • Grievance Redressal Portal
    The grievance portal enables users to register complaints and track their status online. It ensures transparency and structured resolution of issues related to transactions, account updates, or service delays.
  • Branch Support
    Subscribers can visit authorised branches for face-to-face assistance. This channel is useful for complex queries, document verification, or when users prefer personal interaction for resolving account-related concerns.

Fixed Deposit

  1. Trusted by over 5 lakh customers
  2. Fixed Deposits worth more than Rs. 50,000 crore booked
  3. Rated CRISIL AAA/STABLE and [ICRA]AAA(STABLE)
  4. Up to 0.35% p.a. extra interest offered for senior citizens
  5. Flexible interest payout options available - Monthly, Quarterly, Half-yearly, Annually or at Maturity

By proceeding, you agree to our Terms and Conditions

NPS eligibility

To open an NPS account under the All Citizen Model, you must:

  • Be a resident, NRI, or OCI citizen aged between 18–70 years.

  • Submit valid KYC documents with your application.

NPS is not open for Hindu Undivided Families (HUFs) or Persons of Indian Origin (PIOs).

NSDL NPS customer care – Toll-Free contact numbers

For queries like interest rates, contributions, or withdrawals, you can connect through:

  • Helpline (NPS Account Queries): 022-2499-3499
  • Grievance Registration Toll-Free Number (NSDL CRA): 1800 2100 080
  • NPS Information Desk at PFRDA: 1800 110 708

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Fixed deposit variants

Highest Credit Ratings | Trusted with over 1.4 million Deposits | Assured Returns on FD
Recommended

Fixed Deposit - 60 Months

INTEREST RATES UP TO
7.30% p.a.
Invest Online

Fixed Deposit - Senior Citizen

INTEREST RATES UP TO
7.30% p.a.
Invest Online

Fixed Deposit - Age below 60

INTEREST RATES UP TO
6.95% p.a.
Open FD

Fixed Deposit - Minor

INTEREST RATES UP TO
6.95% p.a.
Open FD

Fixed Deposit - HUF

INTEREST RATES UP TO
6.95% p.a.
Open FD

Fixed Deposit - Sole Proprietor

INTEREST RATES UP TO
6.95% p.a.
Open FD

NPS customer care details

Detail

Information

CRA Name

Protean eGov Technologies Limited

Address

1st Floor, Times Tower, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013

Phone

022-4090 4242

Helpline

022-2499 3499

Toll-Free

1800 2100 080

Fax

(022) 2495 2594 / 2499 4974

Website

 www.npscra.nsdl.co.in


Ways of registering a Complaint/Grievance

Apart from calling, you can raise grievances via:

  1. Online: Log in to the NSDL website → Subscriber’s Corner > “Log Your Grievance.” You’ll receive a token number for tracking.

  2. Written Letter: Submit a grievance letter with PRAN details to your nodal office.

  3. Email: Write to info.cra@nsdl.co.in.

  4. PFRDA Grievance Cell: B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, New Delhi – 110016. You can also email at grc@pfrda.org.in.

Want a stress-free investment experience? Bajaj Finance FD ensures hassle-free online deposits and withdrawals, backed by AAA/STABLE safety ratings from CRISIL & ICRA. Check rates.

Escalation matrix under NPS

If your query remains unresolved, you can escalate:

  • Level I:

    • Official: Mrs. Smita Nair, Grievance Redressal Officer (GRO)

    • Contact: (022) 4090 4242 (Ext. 7350)

    • Email: gro@proteantech.in

  • Level II:

    • Official: Mr. Mandar Karlekar, Chief Grievance Redressal Officer (CGRO)

    • Contact: (022) 4090 4242 (Ext. 7350)

    • Email: cgro@proteantech.in

Also Read: NPS Charges

Escalation level for NPS grievances

The escalation framework for resolving NPS-related grievances is outlined below. If you are not satisfied with the resolution provided by NSDL or Karvy, you may escalate the matter directly to the regulator, the Pension Fund Regulatory and Development Authority (PFRDA).

Escalation Levels for NPS Grievances:

Escalation Level I

  • Name: Mr. Chandrashekhar Warange
  • Designation: Grievance Redressal Officer (GRO)
  • Contact Details:
  • Telephone: 022 24993499
  • Email: gro@nsdl.co.in

Escalation Level II

  • Name: Mr. Mandar Karlekar
  • Designation: Chief Grievance Redressal Officer (CGRO)
  • Contact Details:
  • Fax: 022 24952594
  • Email: cgro@nsdl.co.in

Escalation for NPS Exit-Related Issues

Escalation Level I

  • Name: Ms. Manjiri S. Salvi
  • Contact Details:
  • Telephone: 022 24994274
  • Email: npsclaimassist@nsdl.co.in

Escalation Level II

  • Name: Mr. Dinesh Dalvi
  • Contact Details:
  • Email: dinesh.dalvi@nsdl.co.in

Conclusion

The NPS customer care system ensures subscribers get timely help through toll-free helplines, online portals, and an escalation matrix. This transparency makes it easier to manage retirement savings.

But remember—while NPS is designed for long-term retirement planning, pairing it with a Bajaj Finance Fixed Deposit can give you balanced financial security. With flexible tenures (12–60 months), assured returns, and complete safety, FDs are the perfect complement to your retirement portfolio. Open FD.

Calculate your expected investment returns with the help of our investment calculators


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Frequently asked questions

What is the WhatsApp number for NPS?
You can submit NPS-related queries directly to the National Pension Trust via the dedicated WhatsApp number: +91-8588852130.
How do I complain to NSDL?
You can register complaints by calling the customer care helpline number at 022-2499 3499 or writing to Protean eGov Technologies Limited
Can I invest in an FD along with NPS for retirement?

Yes. NPS is great for long-term pension planning, but Bajaj Finance FDs provide shorter-term assured returns, making them a perfect companion for balanced savings. Check rates.

How can I contact the nodal officer for NPS?

You can contact the NPS nodal officer through your Point of Presence (PoP), such as the bank or institution where your NPS account is registered. Alternatively, you can raise a grievance on the CRA platform (Protean eNPS or KFintech), where it is routed to the designated nodal or grievance redressal officer for resolution.

What is NPS in customer support?

NPS (Net Promoter Score) is a metric used to measure customer satisfaction and loyalty by asking how likely customers are to recommend a service or brand.

How to use NPS in customer service?

NPS is used to collect customer feedback after interactions, helping businesses identify satisfaction levels, improve service quality, and address issues based on customer responses and insights.

How to change the NPS phone number?

To update your NPS phone number, submit a request through your nodal office or authorised service provider with required documents, ensuring proper verification and account update.

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Disclaimer

As regards deposit taking activity of Bajaj Finance Ltd (BFL), the viewers may refer to the advertisement in the Indian Express (Mumbai Edition) and Loksatta (Pune Edition) furnished in the application form for soliciting public deposits or refer https://www.bajajfinserv.in/fixed-deposit-archives
The company is having a valid Certificate of Registration dated March 5, 1998 issued by the Reserve Bank of India under section 45 IA of the Reserve Bank of India Act, 1934. However, the RBI does not accept any responsibility or guarantee about the present position as to the financial soundness of the company or for the correctness of any of the statements or representations made or opinions expressed by the company and for repayment of deposits/discharge of the liabilities by the company.

For the FD calculator the actual returns may vary slightly if the Fixed Deposit tenure includes a leap year.