NPS Customer Care Number

NPS customer care can be contacted through the helpline number 022-2499 3499 or the NPS customer care toll-free number 1800 222 080 for quick support and assistance.
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NPS Customer Care
OPEN FD
4 min
21-May-2026

The National Pension Scheme (NPS) is one of India’s most trusted government-backed retirement savings options. While it helps individuals build a retirement corpus, subscribers may sometimes require assistance related to withdrawals, contributions, account management, or login issues. To support investors, nps customer care services provide dedicated helplines and grievance redressal systems for resolving queries and account-related concerns efficiently.


If you are looking for stable growth along with NPS, consider diversifying with a Bajaj Finance Fixed Deposit that offers up to 7.75% p.a. for senior citizens and 7.40% p.a. for regular investors. Check eligibility.


NPS Meaning

The National Pension System is a voluntary, market-linked retirement savings scheme introduced by the Government of India. Managed by the PFRDA, NPS allows you to invest in government bonds, corporate debentures, and equities.

  • Up to 60% of the accumulated corpus can be withdrawn at retirement.
  • At least 40% must be invested in an annuity to ensure a steady monthly income.

While NPS secures your long-term retirement, a Bajaj Finance FD can help with short-to-medium term goals like education, travel, or emergencies—offering assured returns and complete safety. Open FD account.

Also Read: NPS returns for Tier 1 and Tier 2


 

Types of NPS Customer Support Channels

NPS offers multiple support channels to help subscribers resolve account-related queries, manage investments, and raise complaints efficiently. Through services such as nps customer care, nps helpline number assistance, and nps customer care toll free number support, subscribers can access help through digital, telephonic, and offline channels for a smoother experience.

Phone Support

Phone support helps subscribers receive immediate assistance for urgent NPS-related concerns. Users can contact customer care representatives for issues related to contributions, withdrawals, PRAN details, login difficulties, and transaction-related queries through helpline services.

Email Support

Email support is useful for submitting detailed queries, complaints, or supporting documents. It allows subscribers to maintain a written communication record for future reference and follow-up regarding account-related concerns or service requests.

Online Chat Support

Online chat support provides real-time assistance through official NPS platforms. Subscribers can quickly resolve basic queries, understand account procedures, and navigate online services conveniently without visiting a branch or waiting for callbacks.

Grievance Redressal Portal

The grievance redressal portal allows users to register complaints and monitor their resolution status online. This system helps improve transparency and enables structured handling of account issues, delays, or transaction-related disputes.

Branch Support

Subscribers may also visit authorised branches or Points of Presence (PoPs) for direct assistance. Branch support is often preferred for document verification, account updates, and resolving more complex NPS-related queries through in-person interaction.

Fixed Deposit

  1. Trusted by over 5 lakh customers
  2. Fixed Deposits worth more than Rs. 50,000 crore booked
  3. Rated CRISIL AAA/STABLE and [ICRA]AAA(STABLE)
  4. Up to 0.35% p.a. extra interest offered for senior citizens
  5. Flexible interest payout options available - Monthly, Quarterly, Half-yearly, Annually or at Maturity

By proceeding, you agree to our Terms and Conditions

NPS eligibility

To open an NPS account under the All Citizen Model, you must:

  • Be a resident, NRI, or OCI citizen aged between 18–70 years.

  • Submit valid KYC documents with your application.

NPS is not open for Hindu Undivided Families (HUFs) or Persons of Indian Origin (PIOs).

NSDL NPS customer care – Toll-Free contact numbers

For queries like interest rates, contributions, or withdrawals, you can connect through:

  • Helpline (NPS Account Queries): 022-2499-3499
  • Grievance Registration Toll-Free Number (NSDL CRA): 1800 2100 080
  • NPS Information Desk at PFRDA: 1800 110 708

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Fixed deposit variants

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Fixed Deposit - 60 Months

INTEREST RATES UP TO
7.75% p.a.
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Fixed Deposit - Senior Citizen

INTEREST RATES UP TO
7.75% p.a.
Invest Online

Fixed Deposit - Age below 60

INTEREST RATES UP TO
7.40% p.a.
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Fixed Deposit - Minor

INTEREST RATES UP TO
7.40% p.a.
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Fixed Deposit - HUF

INTEREST RATES UP TO
7.40% p.a.
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Fixed Deposit - Sole Proprietor

INTEREST RATES UP TO
7.40% p.a.
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NPS customer care details

Detail

Information

CRA Name

Protean eGov Technologies Limited

Address

1st Floor, Times Tower, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013

Phone

022-4090 4242

Helpline

022-2499 3499

Toll-Free

1800 2100 080

Fax

(022) 2495 2594 / 2499 4974

Website

www.npscra.nsdl.co.in


Ways of registering a Complaint/Grievance

Apart from calling, you can raise grievances via:

  1. Online: Log in to the NSDL website → Subscriber’s Corner > “Log Your Grievance.” You’ll receive a token number for tracking.

  2. Written Letter: Submit a grievance letter with PRAN details to your nodal office.

  3. Email: Write to info.cra@nsdl.co.in.

  4. PFRDA Grievance Cell: B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, New Delhi – 110016. You can also email at grc@pfrda.org.in.

Want a stress-free investment experience? Bajaj Finance FD ensures hassle-free online deposits and withdrawals, backed by AAA/STABLE safety ratings from CRISIL & ICRA. Check rates.

Escalation matrix under NPS

If your query remains unresolved, you can escalate:

  • Level I:

    • Official: Mrs. Smita Nair, Grievance Redressal Officer (GRO)

    • Contact: (022) 4090 4242 (Ext. 7350)

    • Email: gro@proteantech.in

  • Level II:

    • Official: Mr. Mandar Karlekar, Chief Grievance Redressal Officer (CGRO)

    • Contact: (022) 4090 4242 (Ext. 7350)

    • Email: cgro@proteantech.in

Also Read: NPS Charges

Escalation level for NPS grievances

The escalation framework for resolving NPS-related grievances is outlined below. If you are not satisfied with the resolution provided by NSDL or Karvy, you may escalate the matter directly to the regulator, the Pension Fund Regulatory and Development Authority (PFRDA).

Escalation Levels for NPS Grievances:

Escalation Level I

  • Name: Mr. Chandrashekhar Warange
  • Designation: Grievance Redressal Officer (GRO)
  • Contact Details:
  • Telephone: 022 24993499
  • Email: gro@nsdl.co.in

Escalation Level II

  • Name: Mr. Mandar Karlekar
  • Designation: Chief Grievance Redressal Officer (CGRO)
  • Contact Details:
  • Fax: 022 24952594
  • Email: cgro@nsdl.co.in

Escalation for NPS Exit-Related Issues

Escalation Level I

  • Name: Ms. Manjiri S. Salvi
  • Contact Details:
  • Telephone: 022 24994274
  • Email: npsclaimassist@nsdl.co.in

Escalation Level II

  • Name: Mr. Dinesh Dalvi
  • Contact Details:
  • Email: dinesh.dalvi@nsdl.co.in

Conclusion

The NPS customer care system ensures subscribers get timely help through toll-free helplines, online portals, and an escalation matrix. This transparency makes it easier to manage retirement savings.

But remember—while NPS is designed for long-term retirement planning, pairing it with a Bajaj Finance Fixed Deposit can give you balanced financial security. With flexible tenures (12–60 months), assured returns, and complete safety, FDs are the perfect complement to your retirement portfolio. Open FD.

Calculate your expected investment returns with the help of our investment calculators


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Frequently asked questions

What is the WhatsApp number for NPS?
You can submit NPS-related queries directly to the National Pension Trust via the dedicated WhatsApp number: +91-8588852130.
How do I complain to NSDL?
You can register complaints by calling the customer care helpline number at 022-2499 3499 or writing to Protean eGov Technologies Limited
Can I invest in an FD along with NPS for retirement?

Yes. NPS is great for long-term pension planning, but Bajaj Finance FDs provide shorter-term assured returns, making them a perfect companion for balanced savings. Check rates.

How can I contact the nodal officer for NPS?

You can contact the NPS nodal officer through your Point of Presence (PoP), such as the bank or institution where your NPS account is registered. Alternatively, you can raise a grievance on the CRA platform (Protean eNPS or KFintech), where it is routed to the designated nodal or grievance redressal officer for resolution.

What is NPS in customer support?

NPS (Net Promoter Score) is a metric used to measure customer satisfaction and loyalty by asking how likely customers are to recommend a service or brand.

How to use NPS in customer service?

NPS is used to collect customer feedback after interactions, helping businesses identify satisfaction levels, improve service quality, and address issues based on customer responses and insights.

How to change the NPS phone number?

To update your NPS phone number, submit a request through your nodal office or authorised service provider with required documents, ensuring proper verification and account update.

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Disclaimer

As regards deposit taking activity of Bajaj Finance Ltd (BFL), the viewers may refer to the advertisement in the Indian Express (Mumbai Edition) and Loksatta (Pune Edition) furnished in the application form for soliciting public deposits or refer https://www.bajajfinserv.in/fixed-deposit-archives
The company is having a valid Certificate of Registration dated March 5, 1998 issued by the Reserve Bank of India under section 45 IA of the Reserve Bank of India Act, 1934. However, the RBI does not accept any responsibility or guarantee about the present position as to the financial soundness of the company or for the correctness of any of the statements or representations made or opinions expressed by the company and for repayment of deposits/discharge of the liabilities by the company.

For the FD calculator the actual returns may vary slightly if the Fixed Deposit tenure includes a leap year.