NPS Customer Care Number

In summary

The correct NPS customer care number depends on the Central Recordkeeping Agency managing your account.

• Use the number assigned to your CRA.
• Protean subscribers call 1800 2100 080.
• KFintech subscribers call 1800 208 1516.
• CAMS subscribers call 1800 572 6557.
• Save your grievance token for tracking.
• Escalate unresolved complaints through PFRDA’s GRC.

Keep your Permanent Retirement Account Number ready before calling your CRA for account-specific support.

NPS Meaning

The National Pension System is a voluntary, market-linked retirement savings system regulated by PFRDA. NPS invests subscriber contributions across permitted asset classes, including equity, corporate debt, and government securities. Returns are market-linked and depend on the selected pension fund, asset allocation, charges, and market performance. The correct name is National Pension System, not National Pension Scheme.

Under the revised 2026 normal-exit rules, withdrawal conditions depend on the subscriber category and accumulated pension wealth. Non-government subscribers with more than Rs. 12 lakh must generally use at least 20% for purchasing an annuity. Government subscribers with more than Rs. 12 lakh must generally use at least 40% for purchasing an annuity. Different conditions apply when accumulated pension wealth is Rs. 12 lakh or lower.

Also read: NPS returns for Tier 1 and Tier 2

Subscribers can obtain assistance through their CRA, Point of Presence, nodal office, or PFRDA grievance system.

Phone support

The CRA helpline can assist with login problems, contributions, account details, withdrawals, service requests, and grievance tracking. Protean subscribers calling 1800 2100 080 may need their PRAN and Telequery Personal Identification Number.

Email support

Email can help when your query requires a written explanation or supporting documents. Use the email address published by your CRA or its designated Grievance Redressal Officer. Never email passwords, one-time passwords, or complete banking credentials.

Online support

Subscribers can log in to their CRA portal for service requests, account information, and grievance registration. Some CRA platforms also provide applications, virtual assistance, or messaging services. Use only the support facility displayed on the official CRA website.

Grievance redressal portal

CRA grievance systems provide a structured method for submitting and tracking complaints. You receive a unique token after registering a complaint. Keep this token because it helps track the complaint and supports further escalation.

Branch support

Subscribers can visit their registered Point of Presence for document updates and service requests. Government and corporate subscribers may also contact their employer’s designated nodal office.

Under the All Citizen Model, an applicant must meet these conditions:

• Be an Indian citizen, whether resident or non-resident
• Be an Overseas Citizen of India
• Be aged between 18 and 85
• Complete the required Know Your Customer process
• Open the account in their individual capacity

Hindu Undivided Families and Persons of Indian Origin cannot open an NPS account. An individual cannot open an NPS account on behalf of another adult.

Need a financial product with easy support and flexible options? Bajaj Finance FD lets you invest online in just a few minutes and track everything digitally. Invest now.

NSDL NPS customer care toll-free contact numbers

NSDL e-Governance Infrastructure Limited is now known as Protean eGov Technologies Limited. The old NSDL CRA website has also moved to the Protean CRA website.

Subscribers should use their registered CRA’s current contact information.

Protean also provides 1800 2100 081 for NPS nodal officers. The NPS customer care number 022-2499 3499 belongs to older NSDL-related information and should not remain the primary contact. Similarly, 1800 222 080 should not be presented as the current Protean subscriber helpline.

NPS customer care details

The following details can help subscribers select the correct support channel.

Protean’s correspondence address remains:

Protean eGov Technologies Limited, Central Recordkeeping Agency, First Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013.

Before sharing account details, confirm that the website, telephone number, or email address belongs to an authorised NPS entity.

Ways of registering a Complaint/Grievance

Subscribers can register an NPS complaint using these methods:

Online through the CRA portal

Log in to your registered CRA account and open the grievance or enquiry section. Protean subscribers can also select “Log Your Grievance or Enquiry” under “Subscriber’s Corner”. Enter the required information and submit the complaint. The system will generate a unique grievance token for tracking.

Through the NPS customer care toll-free number

Call the helpline assigned to your CRA. Keep your PRAN and authentication details available for account-specific assistance. Explain the issue clearly and note the complaint reference provided by the representative.

Through a written complaint

Protean subscribers may submit Form G1 or a written letter to its Central Recordkeeping Agency address. Include your PRAN, contact details, complaint description, and supporting documents. Avoid including passwords, OTPs, or unnecessary banking information.

Through a Point of Presence or nodal office

Contact your Point of Presence for offline account and service-related concerns. Government and corporate subscribers can approach their designated nodal office.

Through PFRDA

Unresolved grievances can be escalated to PFRDA’s Grievance Redressal Cell at grc@pfrda.org.in.

Its current address is:

Grievance Redressal Cell, PFRDA, First Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070.

Want a stress-free investment experience? Bajaj Finance FD ensures hassle-free online deposits and withdrawals, backed by AAA/STABLE safety ratings from CRISIL & ICRA. Check rates.

Escalation matrix under NPS

Begin by registering the grievance through your CRA or relevant NPS intermediary. The responsible entity receives the complaint and updates its resolution within the grievance system. If the response remains unsatisfactory, escalate the issue to the CRA’s Grievance Redressal Officer. The next level is the CRA’s Chief Grievance Redressal Officer.

Unresolved complaints can then be escalated to PFRDA’s Grievance Redressal Cell. Keep your grievance token, previous responses, dates, and supporting documents throughout this process.

Also Read: NPS Charges

Escalation level for NPS grievances

The current Protean grievance escalation contacts are listed below.

Escalation level I

• Officer: Mr. Sanjay Yadav
• Designation: Grievance Redressal Officer
• Telephone: 020 6906 6906, extension 7350
• Email: gro@proteantech.in

Escalation level II

• Officer: Mr. Ganeshan Venkatraman Iyer
• Designation: Chief Grievance Redressal Officer
• Email: cgro@proteantech.in

Escalation for exit-related issues

The current Protean exit-related escalation contacts include:

• Level I: Mr. Darshan Solanki, npsclaimassist@proteantech.in
• Level II: Mr. Dinesh Dalvi, Dinesh.Dalvi@proteantech.in
• Level III: Smt. Kamalam Venkatesan, kamalamv@proteantech.in

Officials and contact details may change. Check the current Protean contact page before sending an escalation.

Also read: NPS charges

How can NPS and a Fixed Deposit support retirement planning?

NPS is designed for long-term retirement investing and provides market-linked returns. A Bajaj Finance Fixed Deposit can provide assured returns over a selected tenure without exposure to market movements. Bajaj Finance Fixed Deposit offers tenures from 12 to 60 months and accepts deposits starting from Rs. 15,000.  Customers below age 60 can currently earn up to 7.75% p.a.

Senior citizens can currently earn up to 8.15%  p.a., including up to 0.40%  p.a. additional interest. The deposit carries CRISIL AAA/STABLE and [ICRA]AAA(Stable) ratings, indicating high credit safety.

Investors can choose cumulative returns or monthly, quarterly, half-yearly, and annual interest payouts.

Conclusion

The correct NPS customer care number depends on whether Protean, KFintech, or CAMS manages your account. Identify your CRA before calling, and keep your PRAN available for authentication. Register unresolved issues through the official grievance system and save the unique token. Escalate complaints through the CRA’s GRO, CGRO, and PFRDA when required. Always verify current contact information through an official CRA, NPS Trust, or PFRDA website before sharing personal details.

But remember—while NPS is designed for long-term retirement planning, pairing it with a Bajaj Finance Fixed Deposit can give you balanced financial security. With flexible tenures (12–60 months), assured returns, and complete safety, FDs are the perfect complement to your retirement portfolio. Open FD.

Calculate your expected investment returns with the help of our investment calculators