NPS Customer Care Number

Understand how to register complaints related to NPS
NPS Customer Care
4 min

NPS (National Pension Scheme) is a government-backed pension system that is open to all Indians. As a Central Record-keeping Agency (CRA) for NPS, Protean eGov Technologies Limited (formerly NSDL) registers complaints and queries on a Central Grievance Management System.

Protean offers toll-free NPS customer care numbers, online complaint registration modes, and written grievance registration routes to ensure easy and timely grievance redressals.

There are two internal escalation levels for any NPS-related issue. Additionally, you can contact the National Pension Trust, Ombudsman, and the PFRDA directly for grievance redressals and escalations.

NPS meaning

The National Pension System, or NPS, is a market-linked voluntary pension contribution scheme introduced by the Government of India in 2004. NPS allows subscribers to make contributions for planned retirement savings and enjoy a steady post-retirement pension. Regulated by the Pension Fund Regulatory and Development Authority (PFRDA), NPS subscriptions are invested in various market-linked asset classes, including government bonds, bills, shares, and corporate debentures. Your NPS returns depend on the performance of these assets.

The corpus grows with market-linked returns until your retirement at 60. Upon reaching the superannuation age, you can withdraw up to 60% of this accumulated pension corpus as lumpsum while using 40% of the fund to purchase an annuity from a PFRDA-empanelled life insurance firm.

NPS eligibility

Under the All Citizen Model, resident, non-resident, and Overseas Citizens of India (OCI) can become NPS subscribers if:

  • They are between the ages of 18 and 70 years on the date of their NPS application submission.
  • They have all the required KYC documents prescribed as per the Subscriber Registration Form (SRF).

Note: NPS subscriptions are not open to Hindu Undivided Families and Persons of Indian Origin.

NSDL NPS customer care – Toll-free contact numbers

For any queries regarding your NPS account, including NPS interest rates or withdrawals, you can reach out to the National Pension Scheme customer care helpline number at 022-2499-3499. If you wish to register a grievance, you can do so by contacting the NSDL CRA toll-free customer care at 1800 2100 080.

Calling the NPS customer care number leads you to an IVR. If you are still unsatisfied with the response, you can talk to a customer care executive using your T-Pin. For further escalation, you can reach out to the NPS Information Desk at PFRDA by dialling 1800110708.

NPS customer care details

Name Protean eGov Technologies Limited
Address 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013
Phone number 022 40904242
NPS customer care helpline number 022-2499-3499
Toll-free customer care number 1800 2100 080
Fax (022) 2495 2594/ 2499 4974

Ways of registering a complaint/grievance

Apart from the NPS customer care numbers, you can contact the NSDL-CRA using the following channels:

  • Online via the NSDL website: You can navigate to the ‘Subscriber's Corner’ section on the NSDL website Click on the ‘Log Your Grievance/Enquiry’ section to register a complaint with or without PRAN details. Upon successful complaint registration, you will receive a token number for future reference.
  • Written letter: As an NPS subscriber, you can submit a written grievance letter (including your PRAN details) to the respective nodal office.
  • Email: You can also send an email to the CRA at outlining your grievance or query.

Alternatively, you can write to the Grievance Redressal Cell at:

PFRDA, B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016.

You can even mail in your query at Nodal offices like PAOs/DTOs can also file complaints against CRAs on behalf of the subscribers by calling the toll-free number 18002100081.

Escalation matrix under NPS

Apart from knowing NPS customer care numbers, it is also essential to understand the escalation matrix for grievances. The following escalation matrix is used for NPS-related queries and complaints:

Escalation Level IOfficial name: Mrs. Smita NairDesignation: Grievance Redressal Officer (GRO)Contact number: (022) 40904242 (Ext. 7350)Email ID:
Escalation Level IIOfficial name: Mr. Mandar KarlekarDesignation: Chief Grievance Redressal Officer (GRO)Contact number: 022 40904242 (Ext. 7350)Email ID:


The toll-free customer care number for NPS allows NPS subscribers to find easy and timely solutions to their queries and complaints. Thanks to the Central Grievance Management System, you can find quick grievance resolutions for all NPS-related queries.

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Frequently asked questions

How can I contact the nodal officer for NPS?

You can contact the nodal office in one of the following ways:

  • Write to the Grievance Redressal Cell, PFRDA, B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016
  • Send an email to
What is the WhatsApp number for NPS?
You can submit NPS-related queries directly to the National Pension Trust via the dedicated WhatsApp number: +91-8588852130.
How do I complain to NSDL?
You can register complaints by calling the customer care helpline number at 022-2499 3499 or writing to Protean eGov Technologies Limited
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