NPS Customer Care Number

Need help? Contact NPS customer care for quick assistance with account, contribution, or withdrawal-related queries anytime.
OPEN FD
NPS Customer Care
OPEN FD
4 min
10-February-2026


The National Pension Scheme (NPS) is one of India’s most trusted government-backed retirement savings options. While it helps you build a retirement corpus, investors often have queries related to withdrawals, contributions, or account details. To assist subscribers, NPS offers dedicated helplines and grievance redressal systems.

If you are looking for stable growth along with NPS, consider diversifying with a Bajaj Finance Fixed Deposit that offers up to 7.30% p.a. for senior citizens and 6.95% p.a. for regular investors. Check eligibility.

NPS Meaning

The National Pension System is a voluntary, market-linked retirement savings scheme introduced by the Government of India. Managed by the PFRDA, NPS allows you to invest in government bonds, corporate debentures, and equities.

  • Up to 60% of the accumulated corpus can be withdrawn at retirement.

  • At least 40% must be invested in an annuity to ensure a steady monthly income.

While NPS secures your long-term retirement, a Bajaj Finance FD can help with short-to-medium term goals like education, travel, or emergencies—offering assured returns and complete safety. Open FD account.

Also Read: NPS returns for Tier 1 and Tier 2

Fixed Deposit

  1. Trusted by over 5 lakh customers
  2. Fixed Deposits worth more than Rs. 50,000 crore booked
  3. Rated CRISIL AAA/STABLE and [ICRA]AAA(STABLE)
  4. Up to 0.35% p.a. extra interest offered for senior citizens
  5. Flexible interest payout options available - Monthly, Quarterly, Half-yearly, Annually or at Maturity

By proceeding, you agree to our Terms and Conditions

NPS eligibility

To open an NPS account under the All Citizen Model, you must:

  • Be a resident, NRI, or OCI citizen aged between 18–70 years.

  • Submit valid KYC documents with your application.

NPS is not open for Hindu Undivided Families (HUFs) or Persons of Indian Origin (PIOs).

NSDL NPS customer care – Toll-Free contact numbers

For queries like interest rates, contributions, or withdrawals, you can connect through:

  • Helpline (NPS Account Queries): 022-2499-3499
  • Grievance Registration Toll-Free Number (NSDL CRA): 1800 2100 080
  • NPS Information Desk at PFRDA: 1800 110 708

Need a financial product with easy support and flexible options? Bajaj Finance FD lets you invest online in just a few minutes and track everything digitally. Invest now.

Fixed deposit variants

Highest Credit Ratings | Trusted with over 1.4 million Deposits | Assured Returns on FD
Recommended

Fixed Deposit - 60 Months

INTEREST RATES UP TO
7.30% p.a.
Invest Online

Fixed Deposit - Senior Citizen

INTEREST RATES UP TO
7.30% p.a.
Invest Online

Fixed Deposit - Age below 60

INTEREST RATES UP TO
6.95% p.a.
Open FD

Fixed Deposit - Minor

INTEREST RATES UP TO
6.95% p.a.
Open FD

Fixed Deposit - HUF

INTEREST RATES UP TO
6.95% p.a.
Open FD

Fixed Deposit - Sole Proprietor

INTEREST RATES UP TO
6.95% p.a.
Open FD

NPS customer care details

Detail

Information

CRA Name

Protean eGov Technologies Limited

Address

1st Floor, Times Tower, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013

Phone

022-4090 4242

Helpline

022-2499 3499

Toll-Free

1800 2100 080

Fax

(022) 2495 2594 / 2499 4974

Website

 www.npscra.nsdl.co.in


Ways of registering a Complaint/Grievance

Apart from calling, you can raise grievances via:

  1. Online: Log in to the NSDL website → Subscriber’s Corner > “Log Your Grievance.” You’ll receive a token number for tracking.

  2. Written Letter: Submit a grievance letter with PRAN details to your nodal office.

  3. Email: Write to info.cra@nsdl.co.in.

  4. PFRDA Grievance Cell: B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, New Delhi – 110016. You can also email at grc@pfrda.org.in.

Want a stress-free investment experience? Bajaj Finance FD ensures hassle-free online deposits and withdrawals, backed by AAA/STABLE safety ratings from CRISIL & ICRA. Check rates.

Also Read: NPS FAQs

Escalation matrix under NPS

If your query remains unresolved, you can escalate:

  • Level I:

    • Official: Mrs. Smita Nair, Grievance Redressal Officer (GRO)

    • Contact: (022) 4090 4242 (Ext. 7350)

    • Email: gro@proteantech.in

  • Level II:

    • Official: Mr. Mandar Karlekar, Chief Grievance Redressal Officer (CGRO)

    • Contact: (022) 4090 4242 (Ext. 7350)

    • Email: cgro@proteantech.in

Also Read: NPS Charges

Escalation level for NPS grievances

The escalation framework for resolving NPS-related grievances is outlined below. If you are not satisfied with the resolution provided by NSDL or Karvy, you may escalate the matter directly to the regulator, the Pension Fund Regulatory and Development Authority (PFRDA).

Escalation category

Escalation level

Name

Designation

Contact details

NPS grievances

Level I

Mr. Chandrashekhar Warange

Grievance redressal officer (GRO)

Telephone: 022 24993499
Email: gro@nsdl.co.in

NPS grievances

Level II

Mr. Mandar Karlekar

Chief grievance redressal officer (CGRO)

Fax: 022 24952594
Email: cgro@nsdl.co.in

NPS exit-related issues

Level I

Ms. Manjiri S. Salvi

NPS claim assistance

Telephone: 022 24994274
Email: npsclaimassist@nsdl.co.in

NPS exit-related issues

Level II

Mr. Dinesh Dalvi

NPS exit escalation contact

Email: dinesh.dalvi@nsdl.co.in


Also Read: NPS payment through credit card

Conclusion

The NPS customer care system ensures subscribers get timely help through toll-free helplines, online portals, and an escalation matrix. This transparency makes it easier to manage retirement savings.

But remember—while NPS is designed for long-term retirement planning, pairing it with a Bajaj Finance Fixed Deposit can give you balanced financial security. With flexible tenures (12–60 months), assured returns, and complete safety, FDs are the perfect complement to your retirement portfolio. Open FD.

Calculate your expected investment returns with the help of our investment calculators

Investment Calculator

Fixed Deposit Calculator

Sukanya Samriddhi Yojana Calculator

PPF Calculator

Recurring Deposit Calculator

Provident Fund Calculator

Gratuity Calculator

Frequently asked questions

How can I contact the nodal officer for NPS?

You can contact the nodal office in one of the following ways:

  • Write to the Grievance Redressal Cell, PFRDA, B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016
  • Send an email to grc@pfrda.org.in
What is the WhatsApp number for NPS?
You can submit NPS-related queries directly to the National Pension Trust via the dedicated WhatsApp number: +91-8588852130.
How do I complain to NSDL?
You can register complaints by calling the customer care helpline number at 022-2499 3499 or writing to Protean eGov Technologies Limited
Can I invest in an FD along with NPS for retirement?

Yes. NPS is great for long-term pension planning, but Bajaj Finance FDs provide shorter-term assured returns, making them a perfect companion for balanced savings. Check rates.

How can I contact the nodal officer for NPS?

You can contact the NPS nodal officer through your Point of Presence (PoP), such as the bank or institution where your NPS account is registered. Alternatively, you can raise a grievance on the CRA platform (Protean eNPS or KFintech), where it is routed to the designated nodal or grievance redressal officer for resolution.

Show More Show Less

Related videos

Bajaj Finserv app for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-qualified limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

Do more with the Bajaj Finserv App!

UPI, Wallet, Loans, Investments, Cards, Shopping and more

GET THE APP

Disclaimer

As regards deposit taking activity of Bajaj Finance Ltd (BFL), the viewers may refer to the advertisement in the Indian Express (Mumbai Edition) and Loksatta (Pune Edition) furnished in the application form for soliciting public deposits or refer https://www.bajajfinserv.in/fixed-deposit-archives
The company is having a valid Certificate of Registration dated March 5, 1998 issued by the Reserve Bank of India under section 45 IA of the Reserve Bank of India Act, 1934. However, the RBI does not accept any responsibility or guarantee about the present position as to the financial soundness of the company or for the correctness of any of the statements or representations made or opinions expressed by the company and for repayment of deposits/discharge of the liabilities by the company.

For the FD calculator the actual returns may vary slightly if the Fixed Deposit tenure includes a leap year.