2 min read
25 May 2021

Your CIBIL score is a numeric representation of the data present in your credit report and serves as an indicator of your financial health. In order to arrive at your CIBIL score, CIBIL gathers data from various credit providers such as loan providers and credit card issuers. You can find details of your credit history in your credit report. Upon viewing this report, you have the option of raising a CIBIL dispute should you notice any discrepancy in the information. For example, you may find an error in the status of your loan repayment or in your PAN card details.

A successful CIBIL dispute resolution not only corrects inconsistencies but also bolsters your score and, in turn, gives you access to better credit options in the future. Here is a brief rundown on how to resolve your CIBIL dispute.

Types of CIBIL disputes

CIBIL disputes are broadly classified into two types.

1. Company disputes

Company disputes are limited to duplicate accounts, ownership errors and account details like PAN, credit type, company name and loan amounts.

Additional Read: How to apply for PAN card online on TIN-NSDL

2. Individual dispute

In an individual dispute, the error needs to be a case of a duplicate account or a glitch in personal details. These inaccuracies may be in the form of an incorrect company name, PAN number or a wrongly entered payment status.

Additional Read: Improve your CIBIL score

How to raise a CIBIL dispute online/ offline

To make a dispute online, log in to my CIBIL and navigate to the ‘credit reports’ section. Then go to ‘dispute centre’ and click on ‘dispute an item’. Next, fill out CIBIL’s online dispute resolution form and keep handy the control number. You can find this on the top right-hand corner of your report. Finally, select the section which you want to dispute, enter correct data if applicable, and submit the online dispute form. You will get a dispute ID which you can use to check your CIBIL report’s dispute status.

While the online method is faster, you can raise a dispute offline as well by sending a mail to the below-mentioned address.

TransUnion CIBIL Limited
One Indiabulls Centre, Tower 2A
19th Floor, Senapati Bapat Marg
Elphinstone Road, Mumbai - 400 013.

CIBIL dispute resolution process

After you raise a CIBIL dispute, errors are scrutinised and the disputed fields are marked as ‘under dispute’. CIBIL then takes up the matter with your lender and rectifies mistakes. You will receive email updates with your CIBIL dispute status every 7 days and an SMS as soon as your report is corrected.

It's important to note that during this process, CIBIL does not make any changes to your report directly. It first approaches the concerned financial institution and after authorisation, makes the necessary amendments. Since the turnaround time for this process can take up to 30 days, it's best to keep tabs on your account and resolve matters internally before the data is submitted to CIBIL.

Additional Read: How to check your CIBIL score

For instance, when you avail of a personal loan, you not only obtain access to an online account management portal, but also get a mobile app through which you get real-time details of your loan with a few taps and swipes. This tool also lets you automate payments which ensures that you never miss an EMI payment and your credit score doesn't take a hit.

Obtaining collateral-free financing from Bajaj Finserv is convenient as you can get funding up to Rs. 25 lakh on personalised terms after checking your pre-approved personal loan offer. Doing so gives you instant approval and expedites loan disbursal.
 

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