To visit our service portal
How to Raise a Complaint Before You Escalate
We are committed to addressing customer queries and concerns in a timely and satisfactory manner.
If the resolution provided by our Customer Service team does not meet your expectations, you may escalate the matter to our Grievance Redressal Officer (GRO), Mr. Sowmiyanarayanan Srinivasan. You can write an email to grievanceredressalteam@bajajfinserv.in or call 022 4180 3901 (call charges applicable). This number is operational seven days a week (Monday to Sunday), from 9:30 AM to 6:30 PM, excluding public holidays. Please note that it may take up to 10 working days to resolve your concern/complaint.
If your issue remains unresolved at the GRO level, you may further escalate it to our Principal Nodal Officer (PNO), Mr. Yogesh Sharma. You can write an email to ospno@bajajfinserv.in or call 079 7126 8594 (call charges applicable). This number is operational seven days a week (Monday to Sunday), from 9:30 AM to 6:30 PM, excluding public holidays. Please note that it may take up to 10 working days to resolve your concern.
If your complaint is still not resolved at the GRO and PNO levels, or if you do not receive a satisfactory response within 30 days of lodging the complaint, you may approach the RBI Ombudsman by clicking here. The Ombudsman Officer is appointed by the Reserve Bank of India.
To understand resolutions for grievances you may face, please refer the following:
Related Customer Support, Banking and Financial Service Guides
Frequently Asked Questions
Raising a Complaint
Complaint Resolution
Escalation & Ombudsman
How to raise a complaint or grievance with Bajaj Finance?
You can raise a complaint through the Bajaj Finance customer portal or app, by calling customer care, visiting your nearest branch, or using the 24/7 virtual assistant. To help us address your complaint promptly, please provide your loan or account details when submitting your request.
How to complain against Bajaj Finance?
First, raise your concern directly with Bajaj Finance through their customer portal, app, branch, or customer care. If it remains unresolved, escalate to the Grievance Redressal Officer, then the Principal Nodal Officer, and finally the RBI Ombudsman if needed, as per RBI's process.
What is the Bajaj Finance grievance redressal contact number?
The Bajaj Finance Grievance Redressal Officer (GRO) handles customer grievances and works towards providing an impartial resolution.
Grievance Redressal Contact Details:
Phone: 022 41803901 (call charges applicable)
Email: grievanceredressalteam@bajajfinserv.in
Availability: Monday to Sunday, 9:30 AM to 6:30 PM
If your concern remains unresolved, you can contact the GRO using the above details for further assistance.
How can I check the status of my grievance or complaint?
Once you raise a complaint, you receive a Service Request (SR) number. Use this to track progress through the customer portal or app under "Track Requests," or quote it when contacting customer care or the Grievance Redressal Officer for an update.
How long does Bajaj Finance take to resolve a complaint?
Bajaj Finance aims to resolve complaints at each escalation level, Grievance Redressal Officer and Principal Nodal Officer, within up to 10 working days each. Actual resolution time can vary depending on the complexity of the issue raised.
What happens if my grievance is not resolved by Bajaj Finance?
If your complaint is not resolved to your satisfaction by the Grievance Redressal Officer (GRO) or the Principal Nodal Officer (PNO), or if you do not receive a response within 30 days of raising your complaint, you can escalate the matter to the RBI Ombudsman for further redressal.
How do I escalate my complaint to the Grievance Redressal Officer?
If your issue is not resolved through customer care or the customer portal, you can contact the Grievance Redressal Officer (GRO) using the details available on Bajaj Finance's official website. For faster assistance, please quote your previous Service Request Number when reaching out.
Who is the Grievance Redressal Officer of Bajaj Finance?
The Grievance Redressal Officer (GRO) is the designated officer responsible for investigating customer grievances and providing a fair and impartial resolution. If your concern is not resolved through regular customer support channels, you can contact the GRO for further assistance.
Can I escalate my Bajaj Finance complaint to the RBI Ombudsman?
Yes. If your complaint remains unresolved after approaching Bajaj Finance's Grievance Redressal Officer and Principal Nodal Officer, or if 30 days have passed without a satisfactory response, you can approach the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme.
When can I approach the RBI Ombudsman for an unresolved complaint?
You can approach the RBI Ombudsman if Bajaj Finance does not respond to your complaint within 30 days of it being raised, or if you are not satisfied with the resolution provided by the Grievance Redressal Officer or Principal Nodal Officer.
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