How to Reset a Forgotten DigiLocker Password: Complete Guide

Resetting your DigiLocker password is straightforward if you follow the correct steps. DigiLocker provides two main methods for password recovery: OTP verification linked to your registered mobile number and Aadhaar-based authentication.

Step 1: Reset via OTP verification

1. Visit the DigiLocker login page at www.digilocker.gov.in.
2. Click on the ‘Forgot Password’ option.
3. Enter your registered mobile number or email ID associated with your DigiLocker account.
4. You will receive a One-Time Password (OTP) on your registered mobile number. Enter the OTP in the provided field.
5. Set a new password and confirm it.

Step 2: Reset via Aadhaar authentication

1. If you do not have access to your registered mobile number, select the Aadhaar-based authentication option.
2. Enter your Aadhaar number.
3. Authenticate using the OTP sent to your Aadhaar-linked mobile number or via biometric verification.
4. Once verified, you can create a new password for your DigiLocker account.

Step 3: Troubleshooting errors

If you encounter issues during the reset process, refer to the troubleshooting section below to resolve OTP delays, biometric errors, or incorrect mobile number linkages.

Sometimes, users encounter issues while resetting their DigiLocker password, such as failed OTP verification or biometric errors. These challenges can be resolved with the following solutions:

Problem 1: Not receiving OTP

• Verify your mobile number: Ensure that the mobile number linked to your DigiLocker account is active and correct.
• Check network connectivity: Poor network coverage can delay OTP delivery. Move to an area with better connectivity.
• Resend OTP: Use the ‘Resend OTP’ option if the initial OTP does not arrive.

Problem 2: Biometric authentication failure

• Update Aadhaar details: Ensure your Aadhaar information, including biometrics, is up to date. You can update it via the UIDAI portal.
• Use an alternative method: If biometric authentication fails repeatedly, switch to OTP-based verification.

Problem 3: Device-related issues

• Clear cache and cookies: If you are using the DigiLocker app, clear the app cache or reinstall it to fix any glitches.
• Try a different device: Log in from another device to rule out hardware or software issues.

Once you have successfully reset your DigiLocker password, you can seamlessly access Bajaj Finserv’s loan services. DigiLocker simplifies financial management by allowing you to store, retrieve, and share essential documents required for loan applications and tracking.

Features of DigiLocker for Bajaj Finserv loans

1. Download loan statements: View and download your loan statements anytime to keep track of your financial obligations.
2. Access EMI payment history: Stay updated on your EMI payments and ensure timely payments to maintain a good credit score.
3. Submit KYC documents: Share Aadhaar, PAN, and other documents directly from DigiLocker for quick and secure loan processing.

Why it matters: Resetting your DigiLocker password ensures uninterrupted access to these features, helping you stay organised and in control of your finances.

Conclusion

Resetting your DigiLocker password is a crucial step to maintaining access to your important documents and financial services. By following the steps outlined in this guide, you can easily reset your password, troubleshoot common issues, and ensure seamless integration with Bajaj Finserv’s loan services.

DigiLocker plays a vital role in simplifying financial management, and with Bajaj Finserv, you can leverage its features to track loans, manage EMIs, and stay financially organised.