The Bajaj Finance customer care portal aims to offer a hassle-free experience for users and provide a prompt solution to queries and doubts. If you are looking to raise a query regarding our products and services, you can choose the following methods:
Customer portal (My Account)
To access information regarding financial transactions, borrowings or post a query, you can go through the following steps discussed below:
Step 1 - Visit the My Account
Step 2 - Input your mobile number, customer or email ID
Step 3 - For authentication; choose either ‘OTP’ or ‘Password’
Step 4 - Select ‘Generate OTP’ or ‘Next’ to proceed with the verification process
Step 5 - Finally, enter relevant details and click on ‘submit’
On the other hand, use the Bajaj Finance app and avail necessary assistance.
Bajaj Finance app
Here are the steps discussed below through which customers can obtain numerous financial services or address their complaints or queries through the app:
Step 1 - Firstly; go to the Google Play Store and download the app
Step 2 - Log in with your basic credentials and go to the ‘Help and Support’ section
Step 3 - Choose the type of products to raise the query
Step 4 - Select the query and sub-query type and explain your query
Step 5 - Enter the relevant information and click on ‘submit’
Raise a request
Another effective way to address your query is by raising a request. To do so, follow the steps mentioned below:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Select whether you are a new or existing customer
Step 3 - If you are an existing customer, enter your Bajaj Finance My Account log in credentials and raise your query
For new customers:
Step 1 - Go to the official link Raise a request
Step 2 - Select ‘No’ under the question ‘Are you our existing customer?’
Step 3 - Input basic information, such as name, email ID, address, query and other associated details to continue
Step 4 - Finally, feed the CAPTCHA code and raise your complaint
