BESCOM Customer Care Number: Your Guide to Hassle-Free Service

Need the BESCOM customer care number? Find 24x7 helpline details, complaint assistance, and service support information in one place.
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BESCOM Customer Care Number: Your Guide to Hassle-Free Service
4 mins read
27 -March -26

About BESCOM customer care

BESCOM operates multiple customer support centers across its service areas. These centers are designed to assist consumers with a range of issues, including new connections, billing queries, payment issues, and service complaints.

Bangalore Electricity Supply Company Limited (BESCOM) is the power distribution company that supplies electricity to the city of Bangalore and its surrounding areas, covering eight districts of Karnataka.

BESCOM has more than 10 million consumers, including domestic, commercial, industrial, and agricultural customers.

BESCOM aims to provide uninterrupted, quality, and affordable power supply to its consumers, and to achieve this, it has established various channels of communication and grievance redressal. One of the most convenient and easy ways to contact is through its BESCOM customer care number.

You can quickly make BESCOM bill payment online using the Bajaj Pay platform on Bajaj Finserv. The Bharat Bill Payment System (BBPS) provides a convenient and secure method for paying electricity bills, making it a popular choice for consumers nationwide. Through the Bajaj Finserv BBPS platform, you can use various payment modes such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to complete your BESCOM bill payments.

BESCOM customer care contact numbers and support

Bengaluru consumers can reach the Bangalore Electricity Supply Company (BESCOM) through multiple 24×7 channels for power cuts, billing issues, safety hazards, and service‑related concerns. The primary BESCOM customer care number is 1912, a toll‑free line available round the clock for outage updates, complaints, and bill clarifications. Consumers can also use the alternate BESCOM customer service number 080‑22873333 for additional support during high‑traffic hours.

BESCOM offers convenient digital touchpoints as well. Customers may WhatsApp 9449844640 for general support, while emergency safety issues can be reported to 9483191212 or 9483191222. Complaints can also be sent via SMS to 58888, and detailed queries can be emailed to helpline@bescom.co.in or helplinebescom@gmail.com. The official website bescom.co.in and the BESCOM Mithra mobile app provide options for bill payments, complaint registration, and tracking.

Zone-specific WhatsApp numbers (Bengaluru)

When main lines are busy, consumers can directly contact their BESCOM zone:

  • Bengaluru South: 8277884011
  • Bengaluru West: 8277884012
  • Bengaluru East: 8277884013
  • Bengaluru North: 8277884014

These zone-wise numbers ensure quicker, localized response for Bengaluru residents.

How to register BESCOM complaint online

To register a complaint with BESCOM, customers can use both online and offline channels for quick resolution. Visit the official BESCOM website and navigate to the Customer Services section, then select Lodge a Complaint or Online Complaints. Enter your BESCOM account number, registered mobile number, and choose the complaint type—such as billing issues, voltage fluctuations, power outages, or meter problems. After submitting the form, a complaint reference number will be generated, which can be used to track the status online.

For urgent concerns, customers should call the 24×7 BESCOM complaint number 1912. You can also register and monitor complaints through the BESCOM Mithra mobile app or by contacting the dedicated BESCOM customer care number for faster assistance.

BESCOM electricity complaint number

In addition to the BESCOM toll-free number, BESCOM also has a dedicated complaint number that can be used to register complaints or grievances related to power supply or billing. The BESCOM complaint number is 080-22873333. This number is also available 24x7 and can be dialed from any landline or mobile phone within Karnataka. The BESCOM complaint number can be used for the following purposes:

  • Registering complaints or grievances related to power supply interruptions, voltage fluctuations, power theft, damaged equipment, etc.
  • Escalating the complaints or grievances that have not been resolved by the toll-free customer care number or the divisional or sub-divisional offices.
  • Seeking compensation or reimbursement for any loss or damage caused by BESCOM's negligence or fault.

The BESCOM electricity complaint number is also linked with an online portal, where the customers can register their complaints or grievances, check their status, and view the action taken by BESCOM.

The online portal can be accessed through the official BESCOM website.

Conclusion

BESCOM values its customers and their feedback, and to ensure their satisfaction and convenience, it has created various ways to communicate and resolve their issues or problems related to power supply or billing.

The customers can easily contact BESCOM through its customer care number or its complaint number and get prompt and effective solutions.

The customers can also enjoy the benefits of online bill payment through the Bajaj Finserv BBPS Platform, which is a simple and secure way to pay various utility bills using different payment modes.

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Frequently asked questions

What to do if BESCOM customer care number 1912 is not working?

If BESCOM's helpline 1912 is not working, residents can use the BESCOM mobile app, lodge complaints via the BESCOM website, or visit the nearest BESCOM office for assistance.

Does BESCOM offer WhatsApp support?

Yes, BESCOM offers WhatsApp support. Customers can contact BESCOM through WhatsApp at +91-9449844640 for assistance with billing, complaints, and other service-related queries.

How do I update my contact information with BESCOM customer care?

To update your contact information with BESCOM, log in to the BESCOM website or mobile app, navigate to the profile section, and update your details. You can also visit a BESCOM customer support center.

What information do I need to provide when calling BESCOM Customer Care?

When calling BESCOM Customer Care, provide your account number, registered phone number, location address, and details about the issue (such as power failure or service disruptions). This information helps the team identify and resolve your issue efficiently.

Can I contact BESCOM customer care from outside Karnataka?

Yes. You can contact BESCOM from outside Karnataka by calling 080‑22873333, the alternative helpline that works nationwide. You may also raise complaints through the BESCOM website or the BESCOM Mithra app, which are accessible from any location.

How long does BESCOM take to resolve complaints?

BESCOM typically resolves power‑related complaints within a few hours, while billing or meter‑related issues may take 2–7 working days depending on complexity. You can track the status using your complaint reference number via the BESCOM website or Mithra app.

What should I do if my BESCOM complaint is not resolved on time?

If your complaint remains unresolved, contact the bescom complaint number 1912 again for escalation. You can also reach your zone‑specific WhatsApp helpline or email helpline@bescom.co.in with your complaint reference number for faster follow‑up.

Can I request a new electricity connection through BESCOM customer care?

Yes. You can request a new electricity connection by contacting BESCOM customer care for guidance. However, the application must be submitted online through the BESCOM website or at the nearest subdivision office. Customer care will help you understand documents and the process.

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