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How to Resolve the Multiple Customer IDs Error During Login
Bajaj Finance offers you multiple products that provide you with an end-to-end solution for your financial needs.
In addition to our products, we also provide online assistance on our customer portal – My Account, and on our app. You can explore a host of self-service options on both these platforms.
While our digital services allow you to manage your ongoing products with ease, there are some login-related issues that our customer might face. One of the most common login-related issues that our customers have been facing is the multiple customer ID error message. This error usually comes if there’s more than one ID linked to your registered mobile number.
If you’re facing this error and are unable to use our services, you can follow these simple steps to sign-in to our customer portal.
- Click on the ‘Sign-in’ button on this page to visit My Account.
- Enter your registered mobile number and submit the OTP.
- Verify your details with your date of birth and proceed.
- Select the customer ID of your preference from the list displayed on your screen.
Click on the ‘Proceed’ button and you can explore a host of services on our customer portal without any hassles. You can solve this issue easily from your mobile phone using the Bajaj Finance app. Go to the Play Store/ App Store to download our app and follow these steps to solve your multiple customer ID issue:
- Enter your registered mobile number and submit the OTP to sign-in.
- Click on the ‘Verify Now’ option displayed on your screen.
- Enter your date of birth, gender, and PAN and click on ‘Submit’ to proceed.
- A service request will be raised, and our representative will reach out to you within 48 business hours to solve your login-related issue.
Frequently Asked Questions
Multiple Customer ID Issue
App & Login Support
Why am I getting a multiple customer ID error while signing in to Bajaj Finance?
This error appears when more than one customer ID is linked to your registered mobile number. This can happen if you have taken multiple Bajaj Finance products over time under slightly different registered details, causing the system to detect a mismatch during login.
How can I select the correct customer ID when multiple IDs are linked to my mobile number?
Log in with your mobile number and OTP, then click 'Verify Now' when the error appears. Enter your date of birth, gender, and PAN to proceed. A service request is then raised to help resolve the issue for you.
What should I do if I am unable to sign in to my Bajaj Finance account?
Check that you are entering the correct registered mobile number, OTP, and date of birth. If a multiple customer ID error appears, follow the verification steps shown, or contact Bajaj Finance customer care for further assistance.
How long does it take to resolve a multiple customer ID issue after raising a service request?
Once your service request is raised, a Bajaj Finance representative typically reaches out within 48 business hours to help resolve your login issue. Keep your registered mobile number accessible so they can verify your identity.
How can I fix the multiple customer ID error using the Bajaj Finance app?
Open the app, enter your registered mobile number, and submit the OTP. When the error appears, select 'Verify Now', enter your date of birth, gender, and PAN, and submit. A representative will then follow up to resolve it.
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