Can I Use My Main Wallet for Other Payments Besides FASTag?

The Bajaj Pay Wallet is not limited to toll payments via FASTag. It is a versatile digital wallet that can cater to a wide range of transaction needs, such as:

• Utility Bill Payments: Pay electricity, water, gas, and other utility bills directly from your wallet.
• Mobile Recharges: Recharge prepaid mobile numbers or pay postpaid bills in just a few clicks.
• Online Shopping: Use the wallet for secure and quick payments on e-commerce platforms.
• Offline Payments: Pay at local stores by scanning QR codes, even if they are not toll plazas.

How to Use Your Bajaj Pay Wallet for Non-FASTag Payments

1. Log in to the Bajaj Finserv App: Use your registered mobile number to access your wallet.
2. Select the Payment Option: Choose between bill payments, recharges, or shopping.
3. Enter Details: Provide the required details, such as bill amount or mobile number.
4. Confirm Payment: Complete the transaction securely using your wallet balance.

Pro Tip: Keep your wallet balance sufficient to avoid transaction failures. You can check and top up your wallet balance via the app.

Managing your wallet balance effectively ensures that you can use it for both FASTag and other payments without interruptions. Here is how you can do it:

Separate Balances for FASTag and Wallet Payments

The Bajaj Pay Wallet maintains segregated balances for FASTag and other transactions. This ensures that toll payments are not disrupted even if your wallet balance is low for non-FASTag payments.

1. Top-Up Your Wallet: Add funds to your wallet to ensure sufficient balance for all transactions.
2. Monitor Transactions: Regularly check your transaction history to track spending and manage funds efficiently.
3. Set Up Alerts: Enable notifications for low balance reminders to avoid missed payments.

Actionable Tip: Log in to your Bajaj Pay Wallet today to analyse your spending patterns and optimise your balance.

If you have experienced a failed bill payment while your FASTag continues to function, it is likely due to the wallet’s balance segregation. Let us break it down:

Common Reasons for Failed Payments

1. Insufficient Wallet Balance: Non-FASTag payments require a separate balance, which might be insufficient.
2. KYC Limitations: If your wallet is not KYC-compliant, transaction limits may apply.
3. Technical Issues: Temporary technical glitches can also cause payment failures.

How to Resolve Payment Issues

1. Check Your Wallet Balance: Ensure that your wallet has adequate funds for the intended payment.
2. Upgrade KYC Status: Complete full KYC verification to increase transaction limits and access additional features.
3. Retry the Payment: If the issue persists, retry the transaction after a few minutes.
4. Contact Support: Reach out to Bajaj Finserv customer care for assistance if the problem continues.

Quick Fix: Always maintain a sufficient balance in your wallet to ensure seamless transactions across all services.