Wallet Care – Overview

Losing your wallet can be very stressful. An incident as such can expose you to the risk of debit/credit card fraud or leave you stranded without cash while you are travelling. Moreover, important identity cards like your PAN card could also be at risk of being misused. A Wallet Care plan offered by Bajaj Finserv could be very helpful in such emergencies. It covers you financially in case of loss or theft of wallet or any fraudulent transaction done using your payment cards.

Offering adequate coverage at a nominal fee, this card protection plan allows you to block all your payment cards with just one phone call. You can also get a free replacement for your PAN card and avail emergency travel and hotel assistance if you are stranded while on a holiday.

All these benefits offered under this wallet/card protection plan ensures that you are not put through any inconvenience and your life continues without any hassles.

  • Wallet Care Plan Features & Benefits

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  • High Sum Insured

    Get coverage up to Rs. 2 lakh at just Rs. 599.

  • Multiple Payment Options

    You can conveniently pay the fee with a choice of online payment options available. You can make online fee payment via net banking, mobile wallets, UPI, debit cards or credit cards.

  • Wallet Care - What is Covered?

  • 24/7 Card Blocking Service

    With Wallet Care, you can report the loss of your payment cards and other wallet essentials by calling on 1800-419-4000 (toll-free number). The service which is available 24X7 lets you block all your debit and credit cards with just one call, eliminating the need for you to visit each bank individually to get your cards blocked.

  • Emergency Travel Assistance

    In case you are stranded while you are travelling, you can avail assistance in following ways:
    • Emergency advance for hotel stays - Abroad/India
    • Replacement travel ticket advance - Abroad/India
    • Emergency cash benefits in India

  • PAN Card Replacement

    You can avail free replacement of your PAN card in case it is lost or stolen.

  • Mobile SIM Blocking

    Wallet Care also provides you with SIM and IMEI registration and SIM card blocking service.

  • Complimentary Fraud Protection

    • Get coverage up to Rs. 2 lakh against card fraud - involving PIN based fraud, phishing, tele-phishing and if OTP is not required (card is lost/stolen).
    • Coverage upto Rs. 100,000 against card fraud (card present or card not present transactions - other than the transactions listed above)

  • What Is Not Covered?

  • Losses Occurred While You Are Intoxicated

    The coverage of the plan does not stand if the insured item is lost or stolen while you are in the state of intoxication or under the influence of alcohol, drugs, toxins or narcotics.

  • Deliberately Caused Losses

    Losses occurred directly or indirectly from an act of forgery, fraudulent or dishonest act committed by you in respect of the payment card, with intent to defraud the card Issuer or the Insurer are not covered under the policy.

    To read more about the terms and conditions of the Wallet Care Plan, please click here.

Wallet Care Eligibility Criteria

Wallet Care is only available to residents of India who are above the age of 18.


Category Benefits in detail Wallet Care coverage
Card Blocking Single call to block lost cards Yes
Emergency Travel Assistance Emergency Advance - Hotels - Abroad/India Upto Rs. 80,000 / 40,000
Replacement Travel Ticket Advance - Abroad/India
Emergency Cash in India Upto Rs. 5,000
Other Benefits Online Member’s Area Yes
SIM Card Blocking & IMEI Registration Service Yes
Free PAN Card Replacement Service Yes
Valuable Document Registration Yes
Complimentary Fraud Protection Protection against card fraud - involving PIN based frauds, Phishing, Tele-phishing and if OTP is not required (card is lost/stolen) Upto Rs. 2,00,000
Number of days covered (prior to notification) 30
Protection against Card Frauds (card present or card not present transactions - other than the transactions listed above) For pre-notification period of 4 to 7 days
Upto Rs. 25,000
For pre-notification period of 7 to 30 days
Upto Rs. 1,00,000
Mobile Wallet Protection (per membership) Upto Rs. 1,00,000
Maximum limit per mobile wallet/card No Limit
Number of days covered (pre & post device loss) 3
Members Covered Number of members covered under membership 1 member (primary only)
Membership Duration Number of years membership is valid 1 Year Non-Renewable
Membership Fee Inclusive of Taxes Rs. 599

How to Apply for Wallet Care Plan?

• Select Wallet Care from the Pocket Insurance & Subscriptions section on the Bajaj Finserv website.
• Click on ‘Apply Now’ and fill in the required details in the application form.
• Make the Fee payment online using your preferred mode of payment.
You will receive your Welcome Pack and Membership Details in your registered email within in 3 days.

Wallet Care – Frequently Asked Questions (FAQs)

Why should I buy Wallet Care Membership?

In unfortunate situations when you suddenly find out that you cannot find your wallet, it is always a stressful race to swiftly get all your cards stopped. Wallet Care card protection plan enables you to make just a single call to the customer service team. They will reach out to your card issuers and your cards will be cancelled in a few minutes irrespective of your location.

For What Period will the Membership remain Active?

The wallet care card protection plan membership will remain active for a year from the set-up date of the membership plan.

How should I Report the Loss of My Card?

When you find out that you have lost your card, you should immediately give a call on our 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed). The card issuers will be contacted instantly by us for cancellation.

Why should My Card details be Registered?

Registering details of your crucial documents and card with us ensures that you will get fast assistance in emergency situations.

What is Covered by My Wallet Care Membership?

Here’s a look at the extensive benefits that you get in this wallet care card protection plan:

  • Blocking all your cards with just one free call
  • Toll-free helpline number (24/7)
  • Global coverage
  • Complimentary fraud protection which covers you from any card based fraud on account of skimming, theft/loss, online use, counterfeiting, PIN based fraud and phishing
  • Emergency cash and travel assistance
  • Registration of valuable documents
  • Replacing lost PAN Card
  • IMEI registration and SIM blocking for lost phone

How can the Card details be Registered?

You can choose between these two options for getting your card and document details registered:

Mail:
The completed form for registration in the welcome pack can be mailed to us at this address:

CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

Phone:
You can call at the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

What is meant by a welcome pack and when do I get it?

Your welcome pack will contain all your wallet care card protection plan membership details including:

  • Confirmation letter which contains membership information about your wallet care card protection plan.
  • Registration form where you to register your card details
  • Membership guide with all the benefits listed within
  • Terms and conditions

The welcome pack is dispatched to your registered email id within 3 working days from the membership creation day for your wallet care card protection plan.

What is to be done when I discover that my travel tickets, wallet and passport have been stolen and I am abroad?

In case you find out that these vital items have gone missing, you should call the 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed) immediately. We will ensure cancellation of the lost cards and will contact your card issuers accordingly. We will also help with the receipt of the replacement passport and re-issuing of tickets so that you can come back home.

How will my hotel expenses be paid?

You should promptly call on our 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed) and let us know whether you require help with the payment for your hotel. We will coordinate with the hotel and directly clear the expenses.

How can a claim be made?

In case you have to make a claim, you can get assistance by calling our 24/7 helpline number. You will get a claim form which has to be filled up and returned with these documents –

  • Subrogation bond
  • Bank account/credit card statement
  • Copy of FIR

Are there any claim submission limitations with regard to the time period?

We should receive all claims within a period of 30 days from the date when the card loss is reported. You should send all necessary documents and original receipts for expenses.

Can the membership be cancelled any time I wish?

The membership can be cancelled at any time. You can call the 24-hour helpline for assistance in this regard or write in to us. In case you make the cancellation within 30 days of the set-up date for membership, you can get a full refund of your initial payment. However, this is possible in case you have not made any claims till then.

How to Make a Claim against Wallet Care Plan?

To raise a claim, please call on 1800-419-4000 within 24 hours of loss of wallet due to any of the reasons covered under the policy. You may also write an email to feedback@cppindia.com for any claim related queries.
 

Contact Us


If you have any queries or concerns related to policy coverage and claim process, please get in touch with us by writing an email to pocketservices@bajajfinserv.in.

Media
1.3 million Indians at risk of debit and credit card fraud: Here’s how you can protect yourself with a Wallet Care Plan

Hindustan Times

Date - 06 November 2019

With a Wallet Care Plan from Bajaj Finserv, you can get adequate coverage against debit card/ credit card fraud. Read more

Protect yourself from risk of debit and credit card fraud with Wallet Care Plan

Live Mint

Date - 06 November 2019

Secure your financial data with Wallet Care plan offered by Bajaj Finserv under the Pocket Insurance & Subscriptions category. Read more

Bajaj Finserv comes up with Wallet Care to combat fraudulent

Daily Pioneer

Date - 16 September 2019

Bajaj Finserv offers Wallet Care, which will help customers block their credit cards and debit cards with a single phone call without any hassles. Read more

Combat Credit Card fraud with Wallet Care insurance from Bajaj Finserv

Business Standard

Date - 1 May 2019

A credit card is a convenient financial tool, but it is also vulnerable to fraud. Hence, having a robust credit card protection plan is imperative. This can also be useful in case your wallet is lost or stolen. Read more