How to Stop Bajaj Finance Loan Alerts After Loan Account Closure

Loan alerts may continue after loan closure if the account status or communication records are still being updated across relevant systems. Receiving an alert does not necessarily mean that the closed loan account has become active again. Check whether the loan account is officially marked as closed and review the latest statement for outstanding amount, pending payment, or account entry. Continued alerts may occur when the loan closure status is still being updated, a final payment or account entry is awaiting confirmation, or an applicable charge requires verification. 

Alerts may also continue if your registered mobile number or email address remains linked to the loan account. In some cases, the alert may relate to another loan account or financial product associated with your registered contact details. If the account is confirmed as closed and no amount remains outstanding, retain your loan closure confirmation and latest statement. These records can support your request if you need to report continued alerts through an official service channel.

How to stop Bajaj Finance loan alerts after loan closure

You can raise a request with Bajaj Finance if you continue receiving loan alerts after your loan account has been closed. Before raising the request, check your loan status and latest statement to confirm that the account is closed and there is no outstanding balance.

Follow these steps to raise a request through Bajaj Finance:

1. Sign in to the Bajaj Finance Service Portal (My Account) using your registered mobile number, date of birth, and OTP.
2. Go to Menu and select Help and Support.
3. Select the relevant Loan Product for which you are receiving alerts.
4. Choose the appropriate Query Type and Sub-query Type related to your concern.
5. If automated FAQs appear, select “No” or “Query not resolved” to proceed to the detailed request form.
6. Describe the issue clearly, stating that the loan account has been closed but you continue to receive alerts.
7. Upload supporting documents such as your No Dues Certificate (NDC) or final loan statement.
8. Submit the request and save the Service Request Number provided to track the resolution status.

Bajaj Finance also provides self-service access through its customer portal and app, where eligible customers can view loan details, access statements and raise service requests.

If loan alerts continue after raising a service request, verify the alert against your loan account status and latest statement. Check whether it relates to the closed account or another active account. Keep your loan account details, closure date, latest statement, closure confirmation, alert details, and service request number ready when following up. If the alert relates to another active account, review that account separately. Do not assume that every alert received on your registered mobile number relates to your closed loan.

What documents should you keep after loan closure?

Keeping loan closure records helps you verify the account status and resolve future servicing queries.

After closing a loan, retain the following documents and records where applicable:

• Loan closure confirmation: Evidence that the loan account has been closed.
• Latest loan statement: Shows the account's final transactions and outstanding position.
• NOC: Keep the No Objection Certificate where one is issued or applicable.
• Final payment confirmation: Records the payment made towards closing the loan.
• Service request details: Retain the reference number for any request raised after closure.
• Post-closure alerts: Keep relevant SMS or email notifications if they need to be reviewed.

These records can be useful if you receive a payment-related alert after closure or need to clarify the current status of your loan account.

Does receiving a loan alert mean my closed loan is active?

Receiving a loan alert after closure does not by itself mean that your closed loan account has become active again. An alert may require verification against the actual account status and latest loan records. Check your loan account through the official servicing channel and review the latest loan statement to confirm whether the account is closed and whether any amount remains outstanding. If the account is confirmed as closed but you continue receiving alerts, raise a service request through the appropriate official channel and provide your closure confirmation or other relevant records. Avoid relying on the alert alone when determining your loan account status.