How to Reactivate a Dormant Account with Bajaj Finserv

A dormant account refers to an inactive account that has not been used for a prolonged period. Within the Bajaj Finserv ecosystem, an account may be classified as dormant due to inactivity, regulatory compliance requirements, or outdated KYC (Know Your Customer) information.

Why it matters

Dormant accounts can lead to restricted access to financial services, such as loans, investments, and EMI facilities. Additionally, unresolved dormancy may result in penalties or fees, depending on the account type. For instance, if you hold a Bajaj Finserv Demat account or Fixed Deposit, dormancy could affect your ability to manage investments or withdraw funds.

By reactivating your dormant account, you ensure uninterrupted access to Bajaj Finserv’s offerings and avoid potential inconveniences.

Reactivating a dormant Bajaj Finserv account is a straightforward process. You can choose between online and offline methods based on your convenience.

Online method

Follow these steps to reactivate your account online:

1. Log in to the Bajaj Finserv customer portal or app
   Visit the official Bajaj Finserv website or open the Bajaj Finserv app. Use your registered mobile number and OTP to log in securely.
2. Locate the ‘Service’ section
   Navigate to the ‘Service’ or ‘Account Management’ section to find the dormant account reactivation option.
3. Verify KYC documents
   Upload or verify your KYC documents, such as Aadhaar Card, PAN Card, or address proof, using the online form. Ensure all details are accurate and up to date.
4. Submit the reactivation request
   Complete the form and submit the reactivation request. You will receive a confirmation message once the process is initiated.
5. Await response
   Bajaj Finserv will review your request and notify you of the account status within the stipulated timeline. Typically, reactivation is processed within a few working days, provided all documents are in order.

Offline method

If you prefer an offline approach, follow these steps:

1. Visit a Bajaj Finserv branch or service centre
   Locate your nearest Bajaj Finserv branch or service centre and visit during working hours.
2. Carry necessary documents
   Bring valid identification and address proof, such as Aadhaar Card, PAN Card, or utility bills. Ensure these documents are current and meet regulatory requirements.
3. Seek assistance from customer service
   Speak to a Bajaj Finserv representative, who will guide you through the reactivation process. They will help you complete the required forms and verify your documents.
4. Submit the request
   Once the forms are completed, submit your reactivation request. The representative will provide you with a reference number for tracking the status.

To ensure a hassle-free reactivation process, keep the following documents ready:

For online reactivation:

• Aadhaar Card
• PAN Card
• Latest utility bill (electricity, gas, or water)
• Account-related documents, if applicable

For offline reactivation:

• Aadhaar Card
• PAN Card
• Address proof (utility bill, rental agreement, or passport)
• Any additional documents requested by Bajaj Finserv representatives

Pro Tip: Verify your documents for accuracy and avoid submitting expired or incorrect details.

Prevention tips for dormant accounts

Once your account is reactivated, it is essential to take proactive measures to prevent dormancy in the future. Here are some actionable tips:

1. Maintain regular activity
   Conduct periodic transactions, such as payments or fund transfers, to keep your account active.
2. Update KYC details
   Ensure your KYC information is always up to date, especially if you change your address or identification details.
3. Monitor account usage
   Set reminders to check your account activity regularly to avoid inactivity.
4. Leverage Bajaj Finserv tools
   Use Bajaj Finserv’s products, such as the Bajaj Finance EMI Network Card, for purchases and EMI payments to ensure consistent account usage.

Conclusion

Reactivating a dormant Bajaj Finserv account is essential to access financial services without interruption. Whether you opt for the convenience of online reactivation or prefer the offline method, Bajaj Finserv ensures a user-friendly experience.

By following the steps outlined in this guide, you can reactivate your account seamlessly and take advantage of Bajaj Finserv’s offerings. Remember to maintain regular account activity and update your KYC details to avoid dormancy in the future.