Mobile Protection Plan

Bajaj Finserv offers a device protection plan that covers one against financial losses arising due to damage caused to their smartphone, laptop, tablet or mobile screen.

Card Protection Plan CPP Mobile Protect (with value-added services and a complimentary comprehensive mobile protection cover) offers you comprehensive coverage in case of accidental/liquid damage to your mobile device. Additionally, CPP Fonesafe Lite (with value-added services and complimentary mobile screen protection) financially covers you against damages done to your smartphone’s display.

These plans offer a host of add-on benefits such as F-Secure Mobile Security, free annual access to Zee5, and Gaana Plus subscription for a year.

• Available Plans

  CPP Mobile Protect (with complimentary mobile device cover)	CPP Fonesafe Lite (with complimentary mobile screen cover)
  The Mobile Protection Plan covers the cost of device replacement (up to 100% of base invoice value, before applying any coupon, cashback, discount, depreciation, and standard deductibles). This subscription can be purchased for smartphones, laptops and tablets.	CPP Mobile Protect must be purchased within 15 days of the purchase date of the device while CPP Fonesafe Lite can be purchased within 45 days from the date of purchase
  BUY NOW	BUY NOW

• Pricing

  The membership fee, for both the plans, corresponding to the cost of device is given below:

  Device price range	CPP MOBILE PROTECT (with complimentary mobile device cover)	CPP FONESAFE LITE (with complimentary mobile screen cover)
  6000-9999	1215	649
  10,000-11,999	1768	899
  12,000-14,999	1768	1099
  15,000-19,999	2076	1099
  20,000-24,999	2683	1499
  25,000-29,999	3221	1499
  30,000-34,999	3642	1999
  35,000-39,999	4140	1999
  40,000-49,999	6879	2599
  50,000-59,999	13003	2999
  60,000-69,999	16487	2999
  70,000-99,999	16487	3599
  More than 100,000	32568	3599
  	BUY NOW	BUY NOW

  *base invoice value, before any discounts and cashback

• What's Covered

  Here’s what’s covered in this plan.

  Coverage offered	CPP Mobile Protect (with complimentary mobile device cover)	CPP Fonesafe Lite (with complimentary mobile screen cover)
  Gaana Plus subscription	✓Available for 1 year	✘ Unavailable
  Zee5 all access annual subscription	✓Available for 1 year	✓Available for 1 year
  F-Secure antivirus and malware protection	✓Available for 1 year	✓Available for 1 year
  Damage due to pollution	✘Not covered Any damage to your smartphone because of pollution or contamination will not be covered under this plan	✘ Not covered Any damage to your mobile screen because of pollution or contamination will not be covered under this plan
  Maximum coverage	Same as handset value	Same as handset value
  No. of claims allowed in membership year	2	2
  Accidental damage to mobile screen *	✓ Covered Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover	✓ Covered Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover
  Accidental damage to handset *	✓ Covered Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover	✘ Not covered Damages to your handset are not covered under this plan
  Liquid damage *	✓ Covered Damages to your handset (including mobile screen) due to water or fluids is covered	✘ Not covered Liquid damages to your mobile screen are not covered under the plan
  Breakdown cover *	✘Not covered Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone is not covered under the plan	✓ Covered Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone screen is covered, provided the phone was being used by you at the time of breakdown
  F-Secure antivirus and malware protection	✓Available for 1 year	✓Available for 1 year
  Maximum claim amount per claim*	100% of handset/invoice value	50% of handset/invoice value

  *The coverage offered cannot exceed the total invoice value of the smartphone. Maximum of 2 claims shall be addressed, during the membership period, subject to maximum coverage value at the time of loss. A second claim can be made only if the first claim is that of a partial loss

• Add-on Benefits

• 

  F-Secure device security

  With CPP Mobile Protect and CPP Fonesafe Lite, you can avail a host of security features by installing the F-Secure SAFE mobile app. Some of the benefits are mentioned below:
  
  • Anti-virus and anti-malware protection
  • Remote lock and remote data wipe
  • Fraudulent website protection
  • SIM card lock (locks phone when SIM card is removed)
  • Remotely locate phone using GPS
  • Scream alarm (set off an alarm in the phone if misplaced)
  • Auto scan of downloaded apps
  • SIM card change - send SMS and location to a trusted number
  • SIM blocking, IMEI registration

• 

  ZEE5 all access annual subscription

  You get a free annual subscription of ZEE5 to keep the entertainment going in your mobile device.
  
  • Zee5 annual subscription of INR 999/- free for one year
  • Supports 12 Indian Languages
  • 90+ live TV channels, TV shows, 80+ originals launched, 25+ blockbuster digital premiers, 3000+ movies
  • Connection on 5 devices simultaneously
  • 1 Lac+ hours of content available

• 

  Gaana Plus subscription

  • 30 million Songs
  • Advertisement free music experience
  • Song downloads
  • Offline playback
  • Regional languages

• Deductibles Applicable

  Based on the cost of a handset, a standard deductible must be borne by the member for each claim, unless specifically revised and altered by the issuer and mentioned in the certificate of protection. The deductibles are as mentioned below:
  
  

  Handset value	CPP Mobile Protect (with complimentary mobile device cover)	CPP Fonesafe Lite (with complimentary mobile screen cover)
  6000-19999	5% of claim value subject to a minimum of Rs. 500	500
  20000-29999	5% of claim value subject to a minimum of Rs. 1000	500
  30000-49999	5% of claim value subject to a minimum of Rs. 1000	1000
  50000-69999	5% of claim value subject to a minimum of Rs. 1500	1000
  more than 70000	5% of claim value subject to a minimum of Rs. 1500	1000

  * Deductible is applicable only for repair cases (no depreciation is applicable for repair cases) depreciation is applicable only for total loss cases (no deductible is applicable for total loss cases)

• Depreciation (applicable on CPP Mobile Protect with complimentary mobile device cover only)

  Depending on the usage duration of the phone, the claim will be processed on the depreciated value of the device. The same has been illustrated below:
  
  

  Phone age	Depreciation %
  0 - 3 months	15%
  3 - 6 months	25%
  6 – 12 months	50%

• List of Smartphone Brands Covered under the Plan

  The Mobile Protection Plan covers a wide array of mobile phone models including popular brands such as the ones listed below:
  
  

  Samsung	Oppo	Huawei
  Apple iPhone	Motorola	Lenovo
  OnePlus	Nokia	Micromax
  Xiaomi	Google	Microsoft
  Vivo	Honor	Gionee
  LG	Realme	Asus

• How to Apply

  • Click on ‘Apply Now’ button on the top left corner of the page. Fill in basic details such as name, mobile number, invoice number, and invoice value
  • Authenticate the application by entering the OTP received on your registered mobile number
  Complete the purchase by paying the membership fee through mobile wallet, credit/debit card or any other preferred payment option available.
  
  Buy CPP MOBILE PROTECT
  Buy CPP FONESAFE LITE
  
  Here’s the step-by-step application process
  
  • Choose the plan you are interested in and click the ‘Buy Now’ button for the respective plan
  
  • Fill in the online application form with basic details such as name, IMEI number, mobile number, and more
  
  • Authenticate your purchase by entering the OTP received on your registered phone number
  
  • Complete the purchase by paying the membership fee via mobile wallet, credit card/debit card, mobile wallet, or any other preferred mode of payment

You can raise your claim with the customer experience team within 24 hours of damage to your smartphone to avail the benefits under this cover. You may reach out to the issuer in the following ways:

Phone:
You can call at the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

Email:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

You may also write an email to feedback@cppindia.com for any claim related queries.

Documents Required to File a Claim

In order to initiate a claim, you must submit the following documents to the issuer:

• A duly filled claim form, signed by the member, detailing the loss or damage that has occurred and an estimate of the claim amount.
• Any documentation required to support and substantiate the claim amount like bills and invoices, valuation reports, etc.
• Any other document deemed necessary to establish the loss or its quantum depending upon the nature of claim.

Terms of Cancellation - CPP Mobile Protect

You have a right to cancel your membership at any time during the period of agreement. If you exercise this right to cancel, your membership will be cancelled immediately, and any payment of membership fee made by you (or Bajaj Finance Ltd. on your behalf) will be refunded to you (or Bajaj Finance Ltd.) as the case may be, as per the agreed terms. The refund of membership fee will be as per the following conditions:

• Cancellation within 30 days: Rs. 50 will be deducted and balance membership fees will be refunded
• After 30 days: Rs 400 will be deducted and balance membership fees will be refunded.
• No refund of fee shall be due on cancellation under any circumstances if you have used any of the features of the service.

Terms of Cancellation – CPP Fonesafe Lite

You have a right to cancel your membership at any time during the period of agreement. If you exercise this right to cancel, your membership will be cancelled immediately, and any payment of membership fee made by you (or Bajaj Finance Ltd. on your behalf) will be refunded to you (or Bajaj Finance Ltd.) as the case may be, as per the agreed terms. The refund of membership fee will be as per the following conditions:

• Within 30 days: Rs. 100 will be deducted and balance membership fees will be refunded.
• After 30 days: No refund of membership fee.
• No refund of fee shall be due on cancellation under any circumstances if you have used any of the features of the service or if the cancellation notice is provided after thirty (30) days from the date of commencement of the plan.

For any queries or concerns relating to the plan, please reach out to us by writing an email to pocketservices@bajajfinserv.in.

Disclaimer - Bajaj Finance Ltd. (BFL) is merely a distributor of above products, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of these products is at sole discretion of CPP. This product shall be governed by CPP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. This is not an insurance product and CPP Assistance Services Private Ltd. is not an insurance company. Purchase of this product is purely voluntary in nature. BFL does not compel any of its customers to mandatorily purchase any third-party products.”