mobile screen insurance

Mobile Protection Plan

Bajaj Finserv offers a device protection plan that covers one against financial losses arising due to damage caused to their smartphone, laptop, tablet or mobile screen.

Card Protection Plan CPP Mobile Protect (with value-added services and a complimentary comprehensive mobile protection cover) offers you comprehensive coverage in case of accidental/liquid damage to your mobile device. Additionally, CPP Fonesafe Lite (with value-added services and complimentary mobile screen protection) financially covers you against damages done to your smartphone’s display.

These plans offer a host of add-on benefits such as F-Secure Mobile Security, free annual access to Zee5, and Gaana Plus subscription for a year.

  • Available Plans

    CPP Mobile Protect (with complimentary mobile device cover) CPP Fonesafe Lite (with complimentary mobile screen cover)
    The Mobile Protection Plan covers the cost of device replacement (up to 100% of base invoice value, before applying any coupon, cashback, discount, depreciation, and standard deductibles). This subscription can be purchased for smartphones, laptops and tablets. CPP Mobile Protect must be purchased within 15 days of the purchase date of the device while CPP Fonesafe Lite can be purchased within 45 days from the date of purchase
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  • Pricing

    The membership fee, for both the plans, corresponding to the cost of device is given below:

    Device price range CPP MOBILE PROTECT (with complimentary mobile device cover) CPP FONESAFE LITE (with complimentary mobile screen cover)
    6000-9999 1215 649
    10,000-11,999 1768 899
    12,000-14,999 1768 1099
    15,000-19,999 2076 1099
    20,000-24,999 2683 1499
    25,000-29,999 3221 1499
    30,000-34,999 3642 1999
    35,000-39,999 4140 1999
    40,000-49,999 6879 2599
    50,000-59,999 13003 2999
    60,000-69,999 16487 2999
    70,000-99,999 16487 3599
    More than 100,000 32568 3599
      BUY NOW BUY NOW
    *base invoice value, before any discounts and cashback

  • What's Covered

    Here’s what’s covered in this plan.

    Coverage offered CPP Mobile Protect (with complimentary mobile device cover) CPP Fonesafe Lite (with complimentary mobile screen cover)
    Gaana Plus subscription ✓Available for 1 year ✘ Unavailable
    Zee5 all access annual subscription ✓Available for 1 year ✓Available for 1 year
    F-Secure antivirus and malware protection ✓Available for 1 year ✓Available for 1 year
    Damage due to pollution ✘Not covered
    Any damage to your smartphone because of pollution or contamination will not be covered under this plan
    ✘ Not covered
    Any damage to your mobile screen because of pollution or contamination will not be covered under this plan
    Maximum coverage Same as handset value Same as handset value
    No. of claims allowed in membership year 2 2
    Accidental damage to mobile screen * ✓ Covered
    Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover
    ✓ Covered
    Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover
    Accidental damage to handset * ✓ Covered
    Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover
    ✘ Not covered
    Damages to your handset are not covered under this plan
    Liquid damage * ✓ Covered
    Damages to your handset (including mobile screen) due to water or fluids is covered
    ✘ Not covered
    Liquid damages to your mobile screen are not covered under the plan
    Breakdown cover * ✘Not covered
    Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone is not covered under the plan
    ✓ Covered
    Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone screen is covered, provided the phone was being used by you at the time of breakdown
    F-Secure antivirus and malware protection ✓Available for 1 year ✓Available for 1 year
    Maximum claim amount per claim* 100% of handset/invoice value 50% of handset/invoice value

    *The coverage offered cannot exceed the total invoice value of the smartphone. Maximum of 2 claims shall be addressed, during the membership period, subject to maximum coverage value at the time of loss. A second claim can be made only if the first claim is that of a partial loss

  • Add-on Benefits

  • Standard Fire And Special Perils Cover

    F-Secure device security

    With CPP Mobile Protect and CPP Fonesafe Lite, you can avail a host of security features by installing the F-Secure SAFE mobile app. Some of the benefits are mentioned below:

    • Anti-virus and anti-malware protection
    • Remote lock and remote data wipe
    • Fraudulent website protection
    • SIM card lock (locks phone when SIM card is removed)
    • Remotely locate phone using GPS
    • Scream alarm (set off an alarm in the phone if misplaced)
    • Auto scan of downloaded apps
    • SIM card change - send SMS and location to a trusted number
    • SIM blocking, IMEI registration

  • Flexible tenors

    ZEE5 all access annual subscription

    You get a free annual subscription of ZEE5 to keep the entertainment going in your mobile device.

    • Zee5 annual subscription of INR 999/- free for one year
    • Supports 12 Indian Languages
    • 90+ live TV channels, TV shows, 80+ originals launched, 25+ blockbuster digital premiers, 3000+ movies
    • Connection on 5 devices simultaneously
    • 1 Lac+ hours of content available

  • Flexible tenors

    Gaana Plus subscription

    • 30 million Songs
    • Advertisement free music experience
    • Song downloads
    • Offline playback
    • Regional languages

  • Deductibles Applicable

    Based on the cost of a handset, a standard deductible must be borne by the member for each claim, unless specifically revised and altered by the issuer and mentioned in the certificate of protection. The deductibles are as mentioned below:

    Handset value CPP Mobile Protect (with complimentary mobile device cover) CPP Fonesafe Lite (with complimentary mobile screen cover)
    6000-19999 5% of claim value subject to a minimum of Rs. 500 500
    20000-29999 5% of claim value subject to a minimum of Rs. 1000 500
    30000-49999 5% of claim value subject to a minimum of Rs. 1000 1000
    50000-69999 5% of claim value subject to a minimum of Rs. 1500 1000
    more than 70000 5% of claim value subject to a minimum of Rs. 1500 1000

    * Deductible is applicable only for repair cases (no depreciation is applicable for repair cases) depreciation is applicable only for total loss cases (no deductible is applicable for total loss cases)

  • Depreciation (applicable on CPP Mobile Protect with complimentary mobile device cover only)

    Depending on the usage duration of the phone, the claim will be processed on the depreciated value of the device. The same has been illustrated below:

    Phone age Depreciation %
    0 - 3 months 15%
    3 - 6 months 25%
    6 – 12 months 50%

  • List of Smartphone Brands Covered under the Plan

    The Mobile Protection Plan covers a wide array of mobile phone models including popular brands such as the ones listed below:

    Samsung Oppo Huawei
    Apple iPhone Motorola Lenovo
    OnePlus Nokia Micromax
    Xiaomi Google Microsoft
    Vivo Honor Gionee
    LG Realme Asus

  • How to Apply

    • Click on ‘Apply Now’ button on the top left corner of the page. Fill in basic details such as name, mobile number, invoice number, and invoice value
    • Authenticate the application by entering the OTP received on your registered mobile number
    Complete the purchase by paying the membership fee through mobile wallet, credit/debit card or any other preferred payment option available.

    Buy CPP MOBILE PROTECT
    Buy CPP FONESAFE LITE

    Here’s the step-by-step application process

    Choose the plan you are interested in and click the ‘Buy Now’ button for the respective plan

    Fill in the online application form with basic details such as name, IMEI number, mobile number, and more

    Authenticate your purchase by entering the OTP received on your registered phone number

    Complete the purchase by paying the membership fee via mobile wallet, credit card/debit card, mobile wallet, or any other preferred mode of payment

How to Raise a Claim

You can raise your claim with the customer experience team within 24 hours of damage to your smartphone to avail the benefits under this cover. You may reach out to the issuer in the following ways:

Phone:
You can call at the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

Email:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

You may also write an email to feedback@cppindia.com for any claim related queries.

Documents Required to File a Claim

In order to initiate a claim, you must submit the following documents to the issuer:

  • A duly filled claim form, signed by the member, detailing the loss or damage that has occurred and an estimate of the claim amount.
  • Any documentation required to support and substantiate the claim amount like bills and invoices, valuation reports, etc.
  • Any other document deemed necessary to establish the loss or its quantum depending upon the nature of claim.

Terms of Cancellation - CPP Mobile Protect

You have a right to cancel your membership at any time during the period of agreement. If you exercise this right to cancel, your membership will be cancelled immediately, and any payment of membership fee made by you (or Bajaj Finance Ltd. on your behalf) will be refunded to you (or Bajaj Finance Ltd.) as the case may be, as per the agreed terms. The refund of membership fee will be as per the following conditions:

  • Cancellation within 30 days: Rs. 50 will be deducted and balance membership fees will be refunded
  • After 30 days: Rs 400 will be deducted and balance membership fees will be refunded.
  • No refund of fee shall be due on cancellation under any circumstances if you have used any of the features of the service.

Terms of Cancellation – CPP Fonesafe Lite

You have a right to cancel your membership at any time during the period of agreement. If you exercise this right to cancel, your membership will be cancelled immediately, and any payment of membership fee made by you (or Bajaj Finance Ltd. on your behalf) will be refunded to you (or Bajaj Finance Ltd.) as the case may be, as per the agreed terms. The refund of membership fee will be as per the following conditions:

  • Within 30 days: Rs. 100 will be deducted and balance membership fees will be refunded.
  • After 30 days: No refund of membership fee.
  • No refund of fee shall be due on cancellation under any circumstances if you have used any of the features of the service or if the cancellation notice is provided after thirty (30) days from the date of commencement of the plan.

Contact Us

For any queries or concerns relating to the plan, please reach out to us by writing an email to pocketservices@bajajfinserv.in.

Disclaimer - Bajaj Finance Ltd. (BFL) is merely a distributor of above products, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of these products is at sole discretion of CPP. This product shall be governed by CPP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. This is not an insurance product and CPP Assistance Services Private Ltd. is not an insurance company. Purchase of this product is purely voluntary in nature. BFL does not compel any of its customers to mandatorily purchase any third-party products.”