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Why your ABHA ID matters
Before getting into recovery, it's worth understanding what you're recovering access to:
- Centralised health records: Your medical history, prescriptions, and test results are consolidated in one place, making them easier to access and share with healthcare professionals
- A simpler healthcare experience: You avoid carrying physical documents to hospitals or clinics
- Time and cost savings: Digital access reduces redundant tests and paperwork
- Privacy and security: Your health data is stored securely and can only be accessed with your consent
If you also hold health insurance or other financial services through Bajaj Finance, keeping your ABHA ID accessible helps ensure smoother claims processing.
How to recover your ABHA ID
You can recover your ABHA ID directly through the official ABHA portal or the ABHA mobile app, using whichever verified detail you still have access to:
- Visit the official ABHA portal or open the ABHA mobile app
- Select the option to log in or recover your ABHA number
- Choose your verification method, your registered mobile number, email ID, or Aadhaar number
- Enter the requested details and verify using the OTP sent to your chosen contact method
- Once verified, your ABHA ID will be displayed, and you can proceed to log in to your account
If you don't remember which mobile number or email you originally registered, try each of your active numbers or email addresses individually, since the system will only recognise the exact one linked to your account.
Which recovery method should you use?
| If you have access to | Use this method |
|---|---|
| Your registered mobile number | Log in via mobile OTP on the ABHA portal or app |
| Your registered email ID | Use the email-based verification option, if enabled on your account |
| Your Aadhaar number and Aadhaar-linked mobile | Use Aadhaar OTP verification, provided your Aadhaar is linked to a working mobile number |
| None of the above | Visit your nearest ABDM-participating healthcare facility or Common Service Centre for in-person assistance |
What to do if you don't receive an OTP
If your OTP doesn't arrive during recovery, a few quick checks can help:
- Confirm the mobile number or email you're using is the exact one registered with your ABHA ID
- Check your network connection or try again after a few minutes
- Look in your spam or junk folder if you're expecting an email OTP
- Try an alternative verification method, such as Aadhaar OTP, if mobile OTP isn't working
How to download your ABHA card after recovery
Once you've recovered access to your ABHA ID, downloading your ABHA card is quick:
- Log in to the ABHA portal or app using your recovered ABHA ID
- Verify your identity using the OTP sent to your registered contact
- Select the option to download your ABHA card
- Save the card in PDF format for offline reference, useful for quick verification at healthcare facilities
Keeping your ABHA ID secure going forward
A few habits help prevent this from happening again, and protect your health data in the meantime:
- Never share your ABHA number, OTP, or login credentials with anyone
- Keep your registered mobile number and email up to date, so recovery stays simple if needed
- Save a copy of your ABHA card somewhere secure once downloaded, so you have your ID number on hand
- Only recover or manage your ABHA ID through the official ABHA portal or app, not third-party websites
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Frequently Asked Questions
ABHA ID Recovery
ABHA ID Security & Access
Can I recover my ABHA ID without a mobile number?
Yes, you can recover it using your registered email ID or your Aadhaar number, provided your Aadhaar is linked to a working mobile number for OTP verification. If none of these are accessible, visit an ABDM-participating facility for assistance.
What happens if I lose my phone after recovering my ABHA ID?
You can still access your ABHA ID using your registered email ID or Aadhaar number. It's a good idea to update your registered mobile number as soon as possible once you have a new one.
Can I recover the ABHA ID of a family member?
Yes, provided you have access to their registered mobile number, email ID, or Aadhaar-linked mobile, and their consent to do so on their behalf.
Can NRIs recover their ABHA ID from abroad?
Yes, as long as they have access to their registered mobile number or email ID, the recovery process can be completed entirely online through the ABHA portal or app.
What should I do if I don't receive an OTP during recovery?
Check that you're using the exact mobile number or email registered with your ABHA ID, check your spam folder for email OTPs, or try an alternative verification method such as Aadhaar OTP.
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