Published Nov 14, 2025 4 Min Read

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What is the FASTag wallet and how is it linked to your vehicle & KYC?

The FASTag wallet is a prepaid digital wallet linked to your FASTag, a device affixed to your vehicle's windscreen for automatic toll payments. The wallet is directly connected to your vehicle registration and KYC details, ensuring seamless toll transactions.

Updated vehicle and KYC details are essential for:

  • Compliance: Adhering to government regulations for toll payments.
  • Functionality: Preventing errors during toll transactions.
  • Security: Protecting your wallet from misuse.

Keeping your details up to date ensures a smooth and secure FASTag experience.

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Bajaj Fastag Not Working 

Key rules and guidelines: vehicle update, KYC update, one-vehicle one-tag and wallet continuity

To maintain the functionality of your FASTag wallet, it is essential to follow these key rules:

  • Vehicle update: Ensure that your FASTag is linked to your current vehicle registration.
  • KYC update: Timely update of KYC documents is mandatory to comply with regulations.
  • One-vehicle-one-tag policy: Each vehicle must have its own unique FASTag to avoid conflicts or service disruptions.
  • Wallet continuity: Regularly monitor and update your wallet details to prevent suspension or blockage.

Adhering to these guidelines will help you avoid unnecessary complications and ensure uninterrupted toll payments.

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Incorrect Fastag issuance 

What to do if your FASTag wallet is suspended or blocked after vehicle/KYC update

If your FASTag wallet is suspended or blocked after an update, follow these troubleshooting steps:

  1. Verify the issue: Check if the suspension is due to incomplete or incorrect updates.
  2. Contact Bajaj Finserv: Use the live chat, customer care helpline, or in-app complaint log to report the issue.
  3. Submit required documents: Provide the necessary documents to resolve the issue promptly.
  4. Monitor updates: Regularly check your wallet status to ensure that the suspension has been lifted.

By addressing the issue proactively, you can restore your wallet functionality without delay.

Frequently Asked Questions

Will my FASTag wallet get frozen if I update my KYC documents late?

No, but delays in updating KYC can cause temporary service disruptions. Ensure timely updates to avoid issues.

Are there any fees when updating vehicle details or KYC that impacts my FASTag wallet usage?

FASTag updates via Bajaj Finserv are generally free of charge. Check for service-specific nominal fees before updating.

Will I lose any rewards or benefits in my FASTag wallet if I change vehicle registration number?

No, rewards remain intact. Ensure the new vehicle adheres to the one-vehicle-one-tag policy to retain benefits.

Can I still recharge my FASTag wallet while vehicle/KYC update is in progress?

Yes, the wallet remains active during updates unless blocked due to compliance issues.

What happens if I don’t update my vehicle registration or KYC for my FASTag wallet within the mandated timeline?

Failure to meet deadlines may lead to wallet suspension or lack of FASTag services. Complete updates promptly.

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While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.

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