Post-migration: Can funds move from your FASTag wallet to your main wallet?

To begin, it is important to understand the distinction between a FASTag wallet and your main wallet.

FASTag Wallet

A FASTag wallet is a prepaid account linked to your vehicle’s FASTag. It is specifically designed for toll payments across highways and toll plazas in India. The funds in this wallet are exclusively reserved for toll transactions, ensuring a hassle-free travel experience.

Example: If you are travelling on a highway and pass through a toll plaza, the amount is automatically deducted from your FASTag wallet.

Main Wallet

Your main wallet, on the other hand, is either a prepaid wallet or a bank-linked account used for a wide range of transactions. It can be used for shopping, bill payments, recharges, and more.

Key Difference: While the FASTag wallet is restricted to toll-related expenses, the main wallet offers broader usability across various payment categories.

The question of whether funds can be transferred from your FASTag wallet to your main wallet after migration depends on specific rules and scenarios.

Direct Answer

In most cases, transferring funds from a FASTag wallet to a main wallet is not allowed. The funds in the FASTag wallet are intended solely for toll payments and cannot be repurposed for other uses.

Impact of Migration Scenarios

If you have migrated your FASTag due to a vehicle ownership transfer or a change in service provider, the funds in your FASTag wallet may remain tied to the original account. In such cases, you may need to contact the FASTag issuer to understand your options.

Example: If you sell your vehicle and the FASTag account is transferred to the new owner, the wallet balance may not be transferable to your main wallet.

Although direct transfers from a FASTag wallet to a main wallet are generally restricted, there are specific conditions, eligibility criteria, and timelines to consider:

Conditions for Transfer

1. Transfer requests may be allowed only in exceptional cases, such as account closure or migration disputes.
2. The FASTag wallet must have a positive balance, and the user should not have any pending toll charges.

Eligibility Requirements

• You must be a registered user with valid KYC documents linked to your FASTag wallet.
• The main wallet should be active and linked to the same account details.

Fees and Timeline

• Fees: Some FASTag issuers may charge a nominal fee for processing refund or transfer requests. It is recommended to check with your service provider for specific charges.
• Timeline: The processing time for such requests may vary but typically ranges from 7 to 10 working days.

Pro Tip: Verify your main wallet settings and ensure all details are updated to minimise delays in processing.