How to use the ‘Know Your Vehicle’ feature in Bajaj Finserv FASTag

The ‘Know Your Vehicle’ (KYV) feature is an essential part of the Bajaj Finserv FASTag service. It allows users to access and manage critical information related to their vehicle, ensuring that all details are accurate and up to date. This feature is particularly useful for maintaining compliance with FASTag regulations, managing toll payments effectively, and keeping track of vehicle-related data.

Key highlights of the KYV feature:

• Vehicle information management: Users can view and verify details such as vehicle registration number, type, and class.
• Data accuracy: Ensures that all vehicle-related information linked to your FASTag is correct, avoiding potential issues at toll plazas.
• Convenience: Provides a seamless way to update or verify vehicle details through the Bajaj Finserv app or portal.

By leveraging the KYV feature, you can ensure smooth toll transactions and avoid unnecessary delays or penalties.

What to expect after you submit a request

Once you submit a KYV request via the Bajaj Finserv platform, the process is straightforward:

1. Acknowledgement of submission: You will receive a confirmation message acknowledging your KYV submission. This ensures that your request has been successfully recorded.
2. Verification process: Bajaj Finserv will verify the details provided to ensure accuracy and compliance with regulatory requirements.
3. Approval or update status: After verification, you will receive a notification regarding the status of your request. If any additional information or corrections are required, you will be informed promptly.

The KYV process is designed to be user-friendly, ensuring minimal effort on your part while maintaining high standards of accuracy and compliance.

What data can you request to be deleted?

The KYV feature also provides users with the option to request the deletion of specific data. This can be particularly useful if you no longer wish to associate certain vehicle details with your FASTag account.

Data that can be requested for deletion:

• Outdated or incorrect vehicle registration details.
• Vehicle information linked to a FASTag that is no longer in use.
• Any redundant data that does not comply with your current requirements.

To request data deletion, simply log in to the Bajaj Finserv app or portal, navigate to the KYV section, and submit a formal request. Ensure that you provide a valid reason for the deletion to avoid delays in processing.

Completing the KYV process is quick and easy with the Bajaj Finserv app or portal. Here is a step-by-step guide to help you through the process:

1. Log in to your account: Open the Bajaj Finserv app or visit the official portal. Use your registered mobile number to log in.
2. Navigate to the KYV section: Once logged in, go to the ‘Know Your Vehicle’ section under the FASTag services.
3. Enter vehicle details: Provide the required information, such as vehicle registration number, type, and class. Double-check for accuracy.
4. Upload necessary documents: Attach scanned copies of the required documents, such as the vehicle registration certificate (RC). Ensure the documents are clear and legible.
5. Submit the request: Review the information and click on the ‘Submit’ button to complete the process.
6. Track the status: You can monitor the status of your KYV request through the app or portal. Updates will be shared via notifications.

Pro Tip: Ensure that your documents are in the correct format and size to avoid delays in processing.

The KYV information linked to your Bajaj Finserv FASTag remains valid as long as the details are accurate and up to date. However, there are specific scenarios where you may need to update your KYV details:

• Change in vehicle ownership: If you sell your vehicle, ensure that the FASTag and associated KYV details are updated or transferred to the new owner.
• Vehicle modifications: Major changes to your vehicle, such as an upgrade in class or type, require an update in your KYV details.
• Renewal of documents: If your vehicle registration or other relevant documents are renewed, update the KYV information accordingly.

To update your KYV details, follow the same process outlined in the step-by-step guide above. Keeping your information updated ensures uninterrupted FASTag functionality and compliance.