How to Transfer, Get a Refund, or Close Your Bajaj Finserv FASTag Account

Transferring your Bajaj FASTag balance to your bank account is a straightforward process that ensures your funds are not left unused. This feature is particularly useful if you no longer require your FASTag or wish to utilise the funds elsewhere. Follow the steps below to initiate a balance transfer:

1. Log in to your FASTag account:
   Visit the Bajaj Finserv Service Portal or use the Bajaj Finserv mobile app. Log in using your registered mobile number and OTP or password.
2. Navigate to the fund transfer section:
   Once logged in, locate the ‘Fund Transfer’ option under the FASTag services menu.
3. Add bank account details:
   Enter your bank account information, including the account number, IFSC code, and account holder’s name. Ensure the details are accurate to avoid delays.
4. Verify your identity:
   Complete the verification process by submitting required details, such as your registered mobile number and vehicle registration number.
5. Submit the request:
   Confirm the transfer request. You will receive a confirmation message or email once the transfer is processed.

Key Tip: Ensure that the FASTag account balance is sufficient and there are no pending toll charges before initiating the transfer.

If you have cancelled your Bajaj FASTag, you can claim a refund for any remaining balance, including the security deposit. Refunds are processed after verifying your account and ensuring there are no outstanding toll payments. Here is how you can claim your refund:

1. Cancel your FASTag account:
   Log in to your Bajaj Finserv FASTag account and navigate to the ‘Account Closure’ option. Follow the on-screen instructions to cancel your account.
2. Check refund eligibility:
   Ensure that there are no pending toll charges or violations associated with your FASTag. Refunds are only processed for eligible accounts.
3. Submit refund request:
   After cancellation, submit a refund request through the Bajaj Finserv Service Portal or app. Provide your bank account details for the refund transfer.
4. Provide necessary documents:
   Some cases may require you to upload documents, such as proof of identity, vehicle registration certificate (RC), and a copy of your FASTag account statement.
5. Track your refund status:
   Once the request is submitted, you can track the status of your refund through the portal. Refunds are typically processed within 7–10 business days.

Pro Tip: Retain a copy of your cancellation confirmation and refund request number for future reference.

If you prefer to close your Bajaj FASTag account offline, Bajaj Finserv provides a simple and user-friendly process. This option is ideal for users who may not have access to online services or prefer in-person assistance.

1. Visit a Bajaj Finserv branch or partner location:
   Locate the nearest Bajaj Finserv branch or authorised partner centre. You can find this information on the official Bajaj Finserv website.
2. Submit an account closure request:
   Request an account closure form at the branch and fill it out with accurate details, including your FASTag account number and vehicle registration number.
3. Provide required documents:
   Attach photocopies of necessary documents, such as your vehicle RC, identity proof, and FASTag purchase receipt, along with the completed form.
4. Clear pending dues:
   Ensure that all toll payments are cleared before submitting the closure request. Pending dues may delay the account closure process.
5. Receive confirmation:
   Once your request is processed, you will receive a confirmation message or email. Refunds, if applicable, will be credited to your registered bank account.

Note: Offline account closure may take slightly longer than online methods, so plan accordingly.