What happens when I close my FASTag?

FASTag closure involves three key components: the tag itself, the wallet linked to it, and your account with the service provider. Here is how each component is impacted:

1. FASTag (Tag):
   The physical FASTag sticker on your vehicle is deactivated upon closure. This means it will no longer work at toll plazas.
2. Wallet:
   The wallet associated with your FASTag stores your balance. When you close your FASTag, the remaining wallet balance is either refunded to your bank account or adjusted against any pending dues.
3. Account:
   Your account with the FASTag provider, such as Bajaj Finserv, will also be deactivated. This ensures that no further transactions or deductions occur.

By understanding these components, you can ensure a smooth closure process and avoid any unexpected issues.

What happens when I close my FASTag?

When you initiate the closure of your FASTag, several processes come into play. The FASTag linked to your vehicle will be deactivated, and you will no longer be able to use it for toll payments. Any remaining balance in your FASTag wallet will either be refunded or adjusted, depending on the terms of your provider.

Additionally, it is important to settle any outstanding dues to avoid complications. Let us break down the process in detail.

When you submit a FASTag closure request, the following steps generally occur:

1. Verification of Account Details:
   The service provider will verify your account details, including the registration number of your vehicle and the linked wallet.
2. Settlement of Pending Dues:
   If you have any outstanding dues or a negative balance, you will need to clear them before the closure request is processed.
3. Refund of Wallet Balance:
   If your wallet has a positive balance, the amount will be refunded to your registered bank account. The refund timeline may vary based on the provider’s policies.
4. Deactivation of FASTag:
   Once all dues are cleared and the refund is processed, the FASTag will be deactivated. This ensures that it cannot be used for toll payments in the future.
5. Confirmation of Closure:
   After completing the above steps, you will receive a confirmation from the service provider that your FASTag has been successfully closed.

If you have pending dues or a negative balance in your FASTag wallet, the closure process will not proceed until these issues are resolved. Here is what you can do:

• Clear Dues Promptly:
  Log in to your Bajaj Finserv account or contact customer support to check the outstanding amount. Pay the dues using the available payment methods.
• Recharge Your Wallet (If Necessary):
  If your wallet has a negative balance, you may need to recharge it first to bring the balance to zero. This step is essential to initiate the closure process.
• Seek Assistance:
  If you are unsure about the exact amount of dues or face any issues, reach out to Bajaj Finserv’s customer support team for guidance.

By addressing these issues upfront, you can avoid delays in the FASTag closure process.