Will my existing FASTag balance be migrated automatically?

A FASTag wallet balance refers to the prepaid amount linked to your FASTag account, which allows for automatic toll payments at National Electronic Toll Collection (NETC) enabled plazas. This system eliminates the need for cash transactions, reducing wait times at toll booths and ensuring a seamless travel experience.

For example, imagine you are on a road trip from Mumbai to Pune. Instead of stopping at every toll plaza to pay in cash, your vehicle’s FASTag is scanned automatically, and the toll amount is deducted from your wallet balance. This not only saves time but also helps reduce fuel consumption due to minimal idling at toll booths.

The FASTag wallet balance is crucial for uninterrupted travel. Without sufficient funds, you may face penalties or delays at toll plazas. Therefore, it is important to monitor and maintain your FASTag balance regularly.

FASTag operates under the guidelines of the National Electronic Toll Collection (NETC) system, which is governed by the National Payments Corporation of India (NPCI). These guidelines ensure standardisation and interoperability across banks and issuers.

When automatic migration is not possible – cases you must request refund or closure

While the NETC system provides a robust framework, automatic balance migration is not always possible. Here are some scenarios where you may need to initiate a refund or closure request:

• Switching to a different issuer bank: If you move from one FASTag issuer to another, the existing balance may not transfer automatically.
• Account discrepancies: Mismatched details, such as your vehicle registration number or registered mobile number, can prevent automatic migration.
• Non-NETC compliant FASTag issuers: If your previous FASTag issuer does not comply with NETC guidelines, you may need to close the account and request a refund manually.

In such cases, it is advisable to contact your previous issuer to initiate a refund of the remaining balance and security deposit.

Migrating your FASTag balance to Bajaj Finserv is a straightforward process. Follow these steps to ensure a seamless transition:

> Pro Tip: Keep a record of all communication and receipts during the migration process to avoid any disputes.

Documents, timeline, and process involved

Migrating your FASTag balance requires specific documents and a clear understanding of the timeline. Here is a quick overview:

What happens if your balance is not migrated automatically – next steps and resolution

If your balance is not migrated automatically, do not worry. Follow these steps to resolve the issue:

1. Contact your previous issuer: Reach out to your previous FASTag issuer’s customer support and inquire about the status of your refund or balance transfer.
2. Provide necessary documents: Submit any requested documents, such as your vehicle registration certificate and identity proof, to expedite the process.
3. Check your Bajaj Finserv FASTag account: Ensure your new FASTag is activated and linked to your account. Recharge it to avoid travel disruptions.
4. Escalate unresolved issues: If the issue remains unresolved, escalate it to the NETC grievance redressal system or the NPCI.

> Pro Tip: Set payment alerts on your Bajaj Finserv FASTag account to avoid penalties and missed toll payments.

Checklist for account migration – what you should do before and after

Before initiating the migration process, ensure the following:

• Verify your details with your current issuer, including your registered mobile number and vehicle registration number.
• Clear any outstanding dues to avoid delays.
• Keep all necessary documents, such as your vehicle registration certificate and identity proof, ready.

After migration:

• Check your Bajaj Finserv FASTag account for activation and balance updates.
• Set up automatic recharge options to maintain a sufficient wallet balance.
• Monitor your account regularly to ensure smooth toll payments.

Conclusion: Taking control of your digital footprint

Managing your FASTag balance effectively is not just about convenience; it is about ensuring a hassle-free travel experience. By understanding the migration process and proactively managing your accounts, you can avoid unnecessary delays and penalties. Bajaj Finserv offers a seamless process for FASTag balance migration, ensuring you stay on the road without interruptions.

> Request your balance transfer today to avoid delays!
> Login and take control of your FASTag now.