Reach Us for Any Query

Reach Us for Any Query

Get in touch with Bajaj Finance for answers to your queries on loans, investments, cards, insurance, and other services.

FAQ
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Support available Online, on call, or at branches

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Self-service platforms for you

Manage your Bajaj Finance relationship online using our self-service platforms. You can check your loan details, view statements, make payments, download important documents, update your profile and access other eligible services without visiting a branch. Sign in through the Customer Portal or use the Bajaj Finance App to manage your accounts conveniently, anytime and from anywhere.


Customer Portal

Sign in securely to view your loan details, manage your profile, download documents, make payments and access available self-service options.

Customer Portal

 

Bajaj Finance App

Manage your eligible products, track repayments, raise service requests and access self-service features through the Bajaj Finance App.

Bajaj Finance App

Need assistance

If you need help with your account or have a service-related query, choose the support channel that best suits your requirement. Depending on your query, you can raise a request online, speak with customer support, or visit a nearby branch. If your concern remains unresolved, you can also contact the grievance redressal office through the prescribed escalation process.

Support optionDescription
Raise a RequestSubmit your product or service query online and track its progress.
Call UsSpeak with customer support for assistance with your products and services.
Visit our branchLocate the nearest Bajaj Finance branch for in-person assistance.

Raise a Request

Submit your product or service-related query online through the customer portal.

Raise a Request

 

Call Us

Connect with customer support for assistance with your account or services.

Call Us

 

Visit our branch

Find the nearest Bajaj Finance branch for personalised assistance.

Visit our branch


Reach out to our grievance redressal office: Click here

Which support channel should you choose

Choose the support channel based on your requirement.

RequirementRecommended channel
Check loan detailsCustomer Portal
Make paymentsCustomer Portal or Bajaj Finance App
Raise a service requestRaise a Request
Speak with supportCall Us
Visit in personBranch Locator

 

 

Before contacting Bajaj Finance


Keeping a few details ready can help speed up the verification process.

You may be asked for:

  • Registered mobile number.
  • Customer ID or loan account number.
  • Relevant product details.
  • Supporting documents, if applicable.

Having these details available can help your query be processed more efficiently.

Frequently Asked Questions

Contact and support channels

Service requests and self-service

Grievance

What is the Bajaj Finserv customer care number?

You can contact Bajaj Finance customer care by calling +91 86980 10101. The IVR service is available 24x7 in multiple Indian languages. If you need to speak with a customer service representative, support is available daily during the published service hours.

How do I contact Bajaj Finserv customer care by email or WhatsApp?

You can email wecare@bajajfinserv.in for product or service queries. Bajaj Finance also offers a 24x7 Virtual Assistant on WhatsApp for support and self-service. Visit the official Reach Us page to access the latest contact options.

Is there a toll-free number for Bajaj Finserv?

No. Bajaj Finance currently provides a customer care helpline at +91 86980 10101. Standard call charges may apply based on your mobile or telephone service provider. Customers can also use the app or customer portal for many services without making a phone call.

What are the customer care working hours?

The Bajaj Finance IVR and Virtual Assistant are available 24x7. If you need to speak with a customer service representative, support is available Monday to Sunday from 9:00 AM to 9:00 PM. Some specialised teams may have different working hours.

How do I raise a service request or complaint online?

You can raise a service request by signing in to the Bajaj Finance App or the Customer Portal and selecting Raise a Request. You can also submit a complaint through the official website. Keep your registered mobile number and loan details ready for faster assistance.

How do I check my loan details or download my loan statement without calling customer care?

Sign in to the Bajaj Finance App or the Customer Portal using your registered mobile number or customer ID. You can view your loan details, repayment schedule, payment history and download available loan documents without contacting customer care.

How can I find the nearest Bajaj Finserv branch?

Visit the official Branch Locator on the Bajaj Finance website. Enter your city or PIN code to view nearby branches. You can also use the directions option to navigate to your preferred branch for in-person assistance.

How can I get support through the Bajaj Finserv app?

Open the Bajaj Finance App and go to the Help and Support section. You can check your loan details, raise service requests, track existing requests, make payments and access other self-service options available for your account.

How do I escalate my complaint to the Grievance Redressal Officer?

If your concern is not resolved through the regular support channels, you can contact the Grievance Redressal Officer through the official grievance process. Mention your previous service request number to help with the review of your complaint.

How do I report fraud or a suspicious call/message claiming to be from Bajaj Finserv?

If you receive a suspicious call, message or email claiming to be from Bajaj Finance, do not share your personal or banking details. Report the incident immediately through the customer care helpline, the Raise a Request facility or the official fraud reporting channels on the Bajaj Finance website.